Senior Customer Service Representative

• Enter and update data accurately to ensure records are current and reliable
• Coordinate schedules and appointments to optimize daily workflows
• Generate and distribute reports to senior leadership, providing insights and updates
• Assist customers and clients with inquiries, quote information, and delivering outstanding service while resolving issues
• Prepare and manage administrative tasks to support daily operations
• Maintain consistent communication with internal teams and external clients
• Monitor and address customer service metrics to improve satisfaction levels
• Utilize Windows PC systems efficiently to complete tasks and manage information
• Collaborate with colleagues to streamline processes and enhance service delivery
• Demonstrate attention to detail while addressing customer needs and concerns

• Proven experience in customer service, ideally within a call center or similar environment
• Strong proficiency in using Windows PC systems for administrative tasks
• Exceptional communication skills, both written and verbal
• Demonstrated ability to handle complex customer inquiries and provide solutions
• Highly organized with the ability to prioritize and manage multiple tasks
• Strong problem-solving skills and attention to detail
• Commitment to delivering superior customer service in every interaction

Familiarity with Salesforce or similar CRM systems is an advantage

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan