Senior Customer Service Representative

As a global leader in talent solutions, Randstad is your partner in navigating the professional landscape. Our client, a high-end international scale-up in the lighting industry, is looking for a leader who can deliver a premium brand experience while driving process improvements. This is a permanent, full-time position located in the heart of Mississauga, ideal for someone who thrives in a 'go-getter' culture and values professional fulfillment. The Senior Customer Service Representative is a critical member of the customer care department, responsible for delivering high-quality support to both B2B and B2C clients. In this Randstad Professional role, you will act as a primary point of expertise, handling complex inquiries and escalations while mentoring junior team members. Your mission is to ensure that every interaction reflects the premium quality of our client's modern, highly-tested lighting products. ... As the organization expands its North American footprint, you will play a key role in scaling customer care operations. This involves overseeing order management, monitoring webshop performance, and proactively resolving bottlenecks in the administrative workflow. You will be a bridge between various departments—including sales and logistics—to ensure a seamless and efficient service organization.