Senior Customer Service Representative, CVS Health

Senior Customer Service Representative

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

18.50 - 42.35 USD / Hour

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Job Description:

Meritain Health, an Aetna/CVS affiliate, is seeking Sr. Customer Service Representatives in a permanent work-from-home position. Responsibilities include handling customer service inquiries related to claims status, benefits, and eligibility while maintaining performance metrics and working as part of a team. The role offers a competitive hourly wage, comprehensive benefits, and opportunities in a diverse and inclusive workforce. Applicants should have at least 2+ years of customer service experience, proficiency in Microsoft Applications, and strong multitasking skills.

Job Responsibility:

handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
maintain department established performance metrics at a meets or exceeds expectations level
work together as a team and apply the Aetna Core Values in day-to-day operations
creating a differentiated service experience
demonstrating service discipline
handling service challenges
providing solutions to constituent needs
working across boundaries

Requirements:

2+ years of customer service experience
experience in a metric based environment
proficiency with full suite of Microsoft Applications
comfortability utilizing search engines
excellent multi-tasking skills

Nice to have:

experience working in a call center environment
medical terminology/insurance experience
results oriented and self motivated
ability to effectively communicate

What we offer:

affordable medical plan options
401(k) plan (including matching company contributions)
employee stock purchase plan
no-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access

Additional Information:

Job Posted:
May 20, 2025

Expiration:
June 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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