Senior Customer Service Representative, CVS Health

CVS Health

Location:
United States, Work at Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

18.50 - 42.35 USD / Hour

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Job Description:

Senior Customer Service Representative responsible for managing both inbound and outbound calls across all product lines, with a particular emphasis on FairCost. Duties include investigating and resolving inquiries and issues for members, clients, and providers.

Job Responsibility:

Managing both inbound and outbound calls across all product lines, with a particular emphasis on FairCost
Investigating and resolving inquiries and issues for members, clients, and providers

Requirements:

3-5 years of proven experience in roles that demand high levels of multitasking and consecutive listening skills
3-5 years of customer service experience
3-5 years of a healthcare background experience
3-5 Production driven environment
Must be tech-savvy: Demonstrated ability to effectively use and adapt to various technologies and software
High School diploma or GED required

Nice to have:

Experience with products, FH, Cofinity and ASA is a plus
Basic knowledge of Excel

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 22, 2025

Expiration:
November 28, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Customer Service Representative