Senior Customer Service Representative Job at MMC Group LP (East Hartford)

Senior Customer Service Representative

MMC Group LP

Location:
United States , East Hartford

Category:
Call Center

Contract Type:
Employment contract

Salary:

21.00 USD / Hour

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Job Description:

As a Sr. Customer Service Representative, you will be supporting our customers as a first point of contact and will be assisting in providing program and account information. We will rely on you to actively listen to our callers and use excellent customer service skills, compassion and empathy to assist them. You will need to have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned. Outstanding Attendance is a requirement.

Job Responsibility:

Answering inbound calls from program applicants and recipients related to social service programs
Accurately documenting all interactions with callers
Following scripts to ensure proper procedures are adhered to
Providing clear, complete, accurate and objective information based on a full understanding of program requirements
Communicating trends in caller questions and concerns to call center leadership
Working with callers in difficult situations, expressing empathy and resolving calls within required metrics
Demonstrating the ability to handle sensitive information
Meeting and exceeding daily standards for calls answered, customer service, and quality

Requirements:

Must be at least 18 years of age or older
Must have a High School Diploma, or equivalent and six months minimum experience in a call center environment
Associate degree or higher can be substituted for the six months minimum experience in a call center environment
Must be able to pass 30 wpm typing test
Strong commitment and work ethic demonstrated in their attendance and punctuality
The ability to convey complex information in clear and concise terms to ensure customer understanding
Effective and accurate written and verbal communication skills
Effective problem-solving skills
Customer Service Experience
Can navigate multiple software applications and research solutions with ease
Love helping people and guiding them to the best solution to their issue
Provide calm conflict resolution and problem solving for frustrated customers with empathy
The ability to work in a structured call center environment for the duration of your shift, taking high-volume calls

What we offer:

Training
Great Work Environment
Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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