Senior Customer Service Representative

• Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
• Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
• Perform complex customer support tasks
• Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals
• Interact with immediate team and communicate with other departments
• Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints
• Perform research to resolve complex customer problems
• Recommend areas needing improvement
• Interact with internal and external customers

4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience supporting clients with invoices, servicing requests, billing inquiries
• Excellent verbal, written, and interpersonal communication skills
• Strong research and analyzing skills
• Strong attention to detail and accuracy skills
• Intermediate Microsoft Office Excel skills, macros and formula experience
• Effective organizational, multi-tasking, and prioritizing skills
• Exposure to systems such as InfoLease or LeaseConnect

• Equal opportunity employer
• Focus on building strong customer relationships balanced with strong risk mitigation and compliance culture
• Drug-free workplace policy