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Randstad Logo Randstad · Customer Service

Senior Customer Service Representative

United Kingdom, Hemel Hempstead Contract work 29200.00 GBP / Year · Job Posted June 16, 2026
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Job Description

Join our collaborative, forward-thinking team as a Senior Customer Service Representative. In this pivotal role, you will contribute to our global mission to make the world healthier, cleaner, and safer. You will act as a key point of contact for both internal and external customers, taking ownership of the entire service lifecycle-from initial inquiry and managing quotations right through to order fulfilment and tracking shipments. If you thrive in a fast-paced environment, love problem-solving, and pride yourself on exceptional attention to detail, this is the perfect opportunity to grow your career within a world-class organisation.

Job Responsibility

  • Efficiently process customer orders, manage quotations, and maintain accurate data within our ERP and CRM systems
  • Resolve customer inquiries and track shipments proactively to ensure maximum satisfaction
  • Partner with internal teams to deliver outstanding, seamless service results
  • Contribute your ideas to routine process improvement initiatives
  • Manage multiple priorities under deadlines while maintaining a positive, professional, and diplomatic approach to customer interactions

Requirements

  • Minimum 1 year of dedicated customer service experience
  • ideally within a Shared Service Centre (SSC) or multinational/corporate environment
  • Strong experience with CRM and ERP systems
  • SAP-C11 experience is highly preferred (general ERP training can be provided if you have background in similar systems like Oracle/SAP)
  • Exceptional written and verbal English communication skills
  • An additional European language is highly valued but not required
  • High School diploma or equivalent required
  • a Government Body award or equivalent certification is a plus
  • A proactive problem-solver with excellent organisational skills, great attention to detail, and a collaborative team attitude

Nice to have

  • SAP-C11 experience
  • Additional European language
  • Government Body award or equivalent certification

What we offer

  • Flexible working hours (8am-5pm window)
  • Hybrid model with work-from-home options
  • Gain valuable experience and development opportunities
  • Comprehensive onboarding and cross-training support
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