Senior Customer Service Representative Job at Robert Half (Fairfield)

Senior Customer Service Representative

Robert Half

Location:
United States , Fairfield

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated and experienced Senior Customer Service Representative to join our team in Fairfield, Ohio. In this long-term contract role, you will play a vital part in delivering exceptional support to internal and external stakeholders, ensuring smooth operations across various office functions. This position requires a proactive individual with strong analytical skills and the ability to troubleshoot discrepancies effectively.

Job Responsibility:

Provide outstanding customer service by promptly addressing inquiries and resolving concerns via email and other communication channels
Oversee accounts payable processes, including invoice handling and discrepancy resolution
Conduct thorough research to troubleshoot system errors and ensure seamless operations
Maintain effective communication with partners and stakeholders to facilitate solutions and build strong relationships
Accurately document and track issues, ensuring timely follow-up and resolution
Collaborate with team members to identify process improvements and enhance efficiency
Respond to inquiries related to office functions and provide detailed information as needed
Analyze and resolve discrepancies in data or transactions to maintain accuracy
Manage correspondence and ensure all communications are clear and precise
Support additional administrative tasks to ensure smooth organizational workflows

Requirements:

Proven experience in customer service or a related field, preferably in a senior role
Strong understanding of office functions and administrative processes
Familiarity with accounts payable procedures, including invoice management
Excellent research and problem-solving skills, particularly for system errors and discrepancies
Proficient in email correspondence and clear, detail-oriented communication
Ability to troubleshoot issues effectively and deliver timely resolutions
Exceptional organizational skills with attention to detail
Strong interpersonal and communication abilities to liaise with partners and colleagues

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 20, 2026

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