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This long-term contract position offers the opportunity to provide exceptional support and service while contributing to the success of our operational processes. The ideal candidate will bring strong communication skills, attention to detail, and a proactive approach to customer interactions. The Senior Representative is a highly proficient, quality-focused contributor responsible for producing accurate and consistent Pre-Operative Plans. This role is fully onsite and centers around individual production to meet team and departmental output targets.
Job Responsibility:
Create surgical case files using a proprietary case management system
Review CT scans for conformity with Mako Surgical protocol
Segment CT scans using specialized software to produce 3D anatomical bone models for robotic surgery
Create Pre-Operative Surgical Plans for robotically assisted Total Hip and Total Knee Replacement using digital bone models
Review CT segmentations and surgical plans for accuracy, including anatomical landmark selection, implant sizing, and positioning
Upload completed pre-plans to field-based personnel
Document all activities according to prescribed methods and procedures
Follow work instructions with precision to deliver consistent, high-quality output
Requirements:
High School Diploma or equivalent
Minimum of 2 years of work experience, or equivalent education (Associate’s degree or higher)
Proficiency in English (speaking and reading)
Ability to view and distinguish a variety of colors on a computer screen
Visual acuity of 20/20 with or without corrective lenses
Nice to have:
Proficiency in Microsoft Office Suite
Experience with Salesforce or Materialize MIMICS
Knowledge of Adobe Photoshop
Certifications or work experience in Radiology (CT, X‑Ray, MRI)
Nursing certification or related field
Completion of college-level anatomy coursework
Strong customer service orientation
Effective interpersonal and communication skills
Ability to manage multiple tasks in a fast-paced environment
Demonstrated efficiency and organized work habits
What we offer:
medical, vision, dental, and life and disability insurance