Senior Customer Service Officer

• Delivers professional customer service through answering investment, insurance & eBanking enquires via phone, live chat and email for personal customers
• promotes a wide range of financial services to prospect customers with focus on investment and insurance products
• performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
• handles customer complaints properly and performs necessary investigation
• manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly
• ensures all activities are in compliance with the requirement of the Bank and regulatory authorities.

• Diploma or Degree Holder
• passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3
• passes in Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8
• proven experience in retail banking, phone banking, or conversational banking
• exposure to call center operations
• knowledge of investment and insurance products
• willingness to work shift hours
• strong customer service and sales orientation
• good communication and problem-solving skills
• high level of customer centricity mindset
• proficiency in both English and Chinese
• fluency in Putonghua an advantage
• good knowledge of application software including English and Chinese typewriting.

Fluency in Putonghua.

• Dynamic working environment
• good career development opportunities
• competitive compensation packages.