Senior Customer Service Manager Job at TUI (Willemstad)

Senior Manager, Customer Service

For Arrow Global Supply Chain Services, we are currently looking for a Senior Ma...

Location

Poland , Gdańsk

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

Over 5 years of experience in a similar role
Good industry and supply chain knowledge
Strongly customer oriented
Process driven and very strong in problem solving
People management skill, including ability to recruit, coach and develop talented resources
Good communication skills suitable for both internal and external communities
Can effectively cope with change and be comfortable with ambiguity
Ability to respond rapidly and professionally to the demand of a high-pressure commercial environment
Willing to work in a challenging and multicultural environment
Good English skills mandatory both verbal and written

Job Responsibility

Establish, execute, and ensure adherence to the team's SLA and KPI standards for process flow, aligning with predefined expectations
Collaborate with global managers to consistently improve business service levels and achieve goals
Determine new business needs for the assigned process, including related process improvements, automation and system enhancements
Own and coordinate system testing, ensuring the solution meets the business requirements as defined in functional specifications
Communicate with technical team (B2B or IT) to resolve technical issues escalated by the team and/or customers
Occasionally participate in meetings with customers as required
Collaborate with other functions/teams managers and leading regular meeting with the team for review of performance and service levels
Monitor and run performance reports, making sure tasks are fulfilled on a daily basis
Support the team with knowledge, decision making and priority setting
Coordinate work activities with other managers

What we offer

Competitive financial compensation
Hybrid work possibilities and flexible working hours
Private medical healthcare
Benefit platform where you can choose from hundreds of sports and culture-related benefits
Access to a confidential, professional well-being service
Opportunity to join international project teams to work on improvements and innovations and implement your ideas

Fulltime

Senior Quality Manager, Customer Service

You are part of the Customer Service Team at Kleinanzeigen, which is responsible...

Location

Germany , Berlin

Salary:

Not provided

Adevinta

Expiration Date

Until further notice

Requirements

3+ years of experience in a Quality Management role, ideally within Customer Service, Contact Centres, or outsourced service environments
Strong analytical and reporting skills and are confident working with Excel or Google Sheets, QA tools, and data- or AI-supported quality solutions
Communicate clearly and diplomatically, even in sensitive situations, and manage stakeholders effectively across cross-functional teams
A team player and independent contributor with a hands-on mindset and high attention to detail
Resilient in fast-changing environments and know how to deal constructively with resistance to change
Fluent in German and English, both written and spoken

Job Responsibility

Own, manage, and continuously improve the quality of Customer Service activities delivered by external partners, ensuring consistent service standards and outcomes
Partner closely with outsourced teams to analyse performance trends, define quality metrics and KPIs, run calibration processes, and provide actionable feedback to improve service delivery
Generate, analyse, and present quality reports, insights, and improvement areas to internal stakeholders, using data- and AI-supported quality monitoring and reporting tools
Maintain and evolve quality monitoring frameworks, including scorecards, forms, benchmarking, and visualised processes aligned with business objectives
Collaborate closely with other Customer Service, training and operations teams to align on processes, design targeted coaching, training, and continuous improvement initiatives that enhance the overall customer experience
Act as a guide and mentor to the Quality Specialists in the team, fostering consistency, knowledge sharing, and a strong quality mindset across partners and stakeholders

What we offer

An attractive Base Salary
Participation in our Short Term Incentive plan (annual bonus)
Work From Anywhere: Enjoy up to 20 days a year of working from anywhere
A 24/7 Employee Assistance Program for you and your family

Fulltime

Senior Technical Product Manager, Customer Service

Babylist's customer base is growing rapidly, serving over 9 million families ann...

Location

United States; Canada

Salary:

170357.00 - 204387.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

Experienced Product Manager, with 2-5 years of experience in an agile development environment
Experience in customer service, customer support operations, product operations, or similar domains
Worked in highly cross-functional roles, managing the needs of various technical and non-technical stakeholders when executing projects
Experience with systems integration, data flow, APIs and automation of manual processes, and you can discuss system architecture with technical counterparts
Able to work with ambiguity, and define executable projects from initially unclear priorities and requirements—particularly in greenfield or under-invested areas
Highly analytical, leveraging data and process improvement techniques to objectively define priorities and action items
Excellent written and verbal communication skills, and can express ideas effectively to both technical and non-technical audiences
Fast learner with an up-and-comer mentality, ready to grow your career beyond customer service into adjacent product areas

Job Responsibility

Drive the full product lifecycle for your roadmap - discovery, definition and validation, development, launch, and iteration
Lead the implementation of Sierra, our newly-signed AI chatbot platform, to achieve ambitious automation goals for customer interactions
Partner closely with a dedicated team of 3 engineers to define and execute on new initiatives, leveraging design, UX, and other customer-facing teams as necessary
Evaluate and optimize our customer service technology stack, including Zendesk, building AI-led workflows that replace manual processes with intelligent automation
Collaborate with Product and Engineering leadership to prioritize requests across many stakeholders, primarily including Customer Service Operations, Consumer Product teams, and Data
Build and maintain reliable knowledge centers (help articles) that serve both AI systems and human agents, ensuring accuracy as products evolve
Define meaningful and relevant metrics for your space, work with data and engineering teams to surface these metrics, and then contextualize and communicate the impact to the rest of the organization. Preference to be proficient in SQL, but not required
Partner closely with support operations leaders and CS managers to ensure technology solutions meet the practical needs of frontline teams

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Sales Platforms Service Manager-Senior Manager

We are seeking a Sales Platform Service Manager to ensure operational excellence...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in working with offshore teams and managing global support functions
Strong background in sales and customer support, with operational credibility
Proficient in Salesforce or similar CRM systems and Configure, Price, Quote tools
Excellent decision-making and communication skills, with the ability to influence stakeholders
Minimum 3 years’ experience in the telecommunications industry
A degree in a quantitative subject or equivalent operational experience

Job Responsibility

Manage the Global Business Support team relationship, ensuring resources are optimised and KPIs are achieved
Conduct monthly service reviews, analyse performance, and track against agreed SLAs
Communicate effectively across all levels, ensuring timely resolution of high-impact service issues
Act as the primary contact for stakeholder queries and escalations, approving platform change requests where necessary
Collaborate with business functions to enhance sales processes and enablement through system reviews and efficiency improvements
Own support process management, maintaining documentation and ensuring regular reviews
Oversee change request triage and allocate resources for monthly sprint testing

What we offer

Opportunity to work on global platforms impacting enterprise-level operations
Exposure to cross-functional collaboration and strategic decision-making
A dynamic environment that encourages innovation and continuous improvement

Senior Customer Service Coordinator - Engineering Support

As the Senior Customer Service Coordinator – Engineering Support at our Edinburg...

Location

Australia , Edinburgh

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

Experience in a high-volume, customer-facing environment (this is key to success in the role)
A hands-on leadership style with the ability to coordinate multiple moving parts
A positive, solutions-focused mindset and passion for customer service
Strong communication skills and the ability to keep all stakeholders informed
Confidence to learn quickly, ask questions, and continuously improve
Proven resilience and adaptability when managing competing demands
Strong organisational and problem-solving skills
Experience supporting or leading teams
Solid computer skills (MS Word, Excel, Outlook)

Job Responsibility

Coordinating traffic installation projects, including sourcing equipment, managing product availability, and organising logistics
Liaising with customers to understand requirements and deliver tailored, end-to-end solutions
Scheduling contractors, cranes, and resources to ensure efficient and timely project delivery
Overseeing branch administration, customer service, and safety standards
Leading and supporting a team of Sales Coordinators to deliver exceptional service outcomes
Collaborating closely with the Senior CSC network and leadership team
Driving a strong safety-first culture across all operations
Ensuring clear, timely communication, keeping all stakeholders informed and aligned
Managing quotes, purchase orders, and hire agreements
Balancing competing priorities in a high-volume environment while maintaining quality and efficiency

What we offer

Development and career progression pathways
Flexible working options available
Access to employee discounts, benefits, and wellbeing programs
Purchased additional leave program
Novated leasing and salary sacrifice options
12 weeks Paid Parental Leave in addition to the government scheme
Volunteering opportunities through the Coates Foundation

Fulltime

Senior Customer Service Specialist

Senior Customer Service Specialist | Big 4 Bank. Back-Office Excellence | Open B...

Location

Australia , Sydney

Salary:

37.13 - 38.13 AUD / Hour

Randstad

Expiration Date

July 01, 2026

Requirements

Banking experience essential
Customer Service Specialist experience essential
Analytical mindset
Corporate professionalism
Technical aptitude
Leadership potential

Job Responsibility

Develop and review policies and procedures regarding customer relations and service delivery
Open and maintain New Business Traction accounts, ensuring seamless integration with the Open Banking initiative
Manage and train staff to maintain high service standards
Plan and implement after-sales services, including the management of complex refunds and feedback
Collaborate with internal units and service agents to identify and meet evolving customer expectations

What we offer

Work From Home (WFH) options available
4-6 weeks of world-class training

Senior Manager Customer Development

Sr Manager Customer Development - Food ServicesPosition Overview: • Responsible ...

Location

India , Gurugram

Salary:

Not provided

Randstad

Expiration Date

July 17, 2026

Requirements

Typically requires at least 7 years of work experience
Experience in the QSR / Food Service industry will be an added advantage
Key Account Management
Experience in Trade Marketing or similar roles that can help translate Brand vision to execution will be an add-on experience

Job Responsibility

Managing Food Service establishments largely driven by on-premise consumption
Planning and strategizing to retain and expand current customer relationships
Ensuring high-quality customer service and issue resolution in order to retain current clients
Client engagement activities, including identifying client business requirements and preparing proposals and quotations
Assessing customer needs and suggesting appropriate products, services, and/or solutions
Developing medium to long-term sales plans and preparing strategies to protect, grow and diversify the relationship with targeted customers
Business development activities, including the development of alliance/channel/network partnerships
Pricing research and strategy, including network cost/pricing, competitor analysis, etc.
Conducting market research and identifying and predicting current and future consumer trends
Responsible for policy and strategy implementation for short-term results (1 year or less)

Fulltime

Senior Customer Service Specialist

This 12-month contract offers the perfect blend of strategic policy work and tec...

Location

Australia , Sydney

Salary:

37.13 - 38.13 AUD / Hour

Randstad

Expiration Date

June 25, 2026

Requirements

Banking experience essential
Customer Service Specialist experience essential

Job Responsibility

Develop and review policies and procedures regarding customer relations and service delivery
Open and maintain New Business Traction accounts, ensuring seamless integration with the Open Banking initiative
Manage and train staff to maintain high service standards
Plan and implement after-sales services, including the management of complex refunds and feedback
Collaborate with internal units and service agents to identify and meet evolving customer expectations

What we offer

Work From Home (WFH) options available
4-6 weeks of world-class training
Industry-leading training in the financial sector
Career growth
Gain exposure to the Open Banking movement

Select Country

Senior Customer Service Manager

Job Description

Job Responsibility

Requirements

What we offer

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