Senior Customer Service Lead Job at Robert Half (Schaumburg)

Senior Customer Service Representative

Our client is seeking a highly skilled and customer-focused Senior Customer Serv...

Location

United States , Omaha

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of customer service experience, preferably in a senior or lead role
Strong communication and interpersonal skills
Proficiency in CRM software and Microsoft Office Suite
Ability to handle high-volume inquiries and multitask effectively
Demonstrated problem-solving skills and attention to detail
Experience in mentoring or training team members is a plus
High school diploma or equivalent required
associate or bachelor’s degree preferred.

Job Responsibility

Serve as a primary point of contact for customer inquiries via phone, email, and chat
Resolve escalated customer issues with professionalism and efficiency
Provide guidance and support to junior customer service representatives
Maintain detailed and accurate records of customer interactions in CRM systems
Collaborate with internal departments to ensure timely resolution of customer concerns
Identify process improvement opportunities and contribute to team initiatives
Meet or exceed performance metrics including customer satisfaction, response time, and resolution rate.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan.

Fulltime

Lead Resident Engineer – Service Provider Customer

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor degree in engineering with 12+ of experience with relevant network troubleshooting experience
Proven experience in designing and managing large service Provider networks
Strong influencing skills, design, consultation, and presentation experience directly related to operational experience
Understand Network security, Service provider core & edge network, Data centre troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab
Strong Junos skills and understanding of product architectures
Strong Network security, Service Provider, data centre, large Enterprise/ISP network design & solution provider skills
The ability to work independently and to function in a team environment
Strong customer interface and presentation skills
Effective communication and teamwork skills as the role works with many organizations within Juniper as well as with the customer
Effective written communications as the status of Design projects and network problems must be regularly communicated

Job Responsibility

Hold design and information-gathering workshops with the Customer to understand the Customer’s existing network design
Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors
Assist to customer/partner for troubleshooting the network’s design and architecture issues, analysing network and device configurations
Works internally with Juniper SE and Engineering team to relay & drive functionality requirements specific to customer environment
Works closely with other resident engineers, customer and Juniper Technical Assistance Centre to optimize network
Acts as a customer technical liaison for Juniper Networks support and development teams
Testing product features and functionality to provide solution post implementation to meet design requirement
Providing deployment guidance to ensure that implementations are consistent with design specifications
Applying extensive industry experience to improve network performance and proactively analyse potential enhancements
Evaluating technical specifications for interoperability

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Customer Experience Architect

We are seeking an experienced Customer Support Leader to join our Professional S...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field or equivalent practical experience
Experience as a Customer Support Leader (Manager, Director or above) with extensive knowledge of the challenges facing Customer Support departments today
Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels
Proven experience in customer support system implementation
experience with Intercom, Zendesk, FreshDesk or similar customer support platforms is highly desirable
Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions
Excellent communication and presentation skills, with the ability to build relationships with customers and internal stakeholders
Ability to handle multiple client projects simultaneously and prioritize tasks effectively
Passion for delivering exceptional customer service and driving customer success

Job Responsibility

Develop an In-depth Understanding of Customer Needs: Immerse yourself in our customers’ unique service strategies and challenges to identify AI-first opportunities that transform their support operations
Lead Strategic Insight and Alignment Sessions: Facilitate workshops with customer stakeholders to align on goals, explore AI-driven solutions, and drive key decisions that impact customer experience and operational efficiency
Drive AI-First Adoption and Success: Guide customers in adopting and fully integrating our AI-driven Customer Service product, Fin, to enhance customer experiences, streamline workflows, and maximize retention
Design Customized Support Models: Work with customers to develop tailored, AI-driven service models and strategic roadmaps that optimize their workflows and elevate support outcomes
Provide Data-Driven Recommendations: Offer prioritized, actionable insights and continuous optimization strategies backed by data analysis, supporting measurable improvements in customer service
Promote Continuous Improvement and Best Practices: Develop and share best practices and insights that support impactful implementations, enhancing customer experience across our Professional Services team
Collaborate Cross-functionally for Customer Success: Serve as a strategic connector between Customer Success, Product, and Sales, providing insights to enhance both customer outcomes and product innovation
Build a Knowledge Repository: Capture learnings from client engagements to create a scalable knowledge base, supporting consistency and high-quality results across future projects

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Fulltime

Senior Application Support Lead – Payments and Services

Citi is a world-leading global bank. We have approximately 200 million customer ...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven leadership experience in a support environment
Excellent time management and customer service skills
Ability to manage and prioritise competing tasks while operating in a challenging and sometimes ambiguous environment
Excellent problem-solving skills with a proven track-record in technical support and experience with: Unix/Linux operating systems
Middleware messaging systems e.g. MQ and Kafka
Database services e.g. Oracle and MongoDB
Cloud-based, containerised software solutions hosted on premises and public cloud e.g. RedHat Openshift and AWS
Enterprise monitoring solutions e.g. ITRS Geneos

Job Responsibility

Manage daily operations of the team, ensuring efficient workload distribution and adherence to SLAs/KPIs
Coordinating support of major incidents, managing incident resolution and senior communications, prioritising service-related issues and acting as primary escalation point
Overseeing the onboarding of new, updated and modified applications through change process ensuring close collaboration with development teams
Drive continuous improvement by analysing trends in support issues and working with development teams to prioritise enhancements
Contribute to disaster recovery planning by preparing application test and recovery plans and driving test events
Manage stakeholder engagement and timely notifications of application disruption
Train and mentor team members, set clear goals and promote Citi culture

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Customer Service Manager

Location

United States

Salary:

Not provided

Cirro

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Management, or a related field
Minimum of 5 years of experience in a customer service leadership role, preferably in the logistics industry
Proven track record of managing and developing a customer service team
Excellent leadership and team management skills
Strong problem-solving and conflict-resolution abilities
Exceptional communication and interpersonal skills
Proficient in using customer service software and CRM systems
Strong analytical skills and attention to detail

Job Responsibility

Lead, mentor, and motivate a team of customer service representatives
Develop and implement training programs to enhance the skills and knowledge of the customer service team
Set performance goals and conduct regular performance evaluations
Foster a positive and collaborative team environment
Handle escalated customer issues and complaints with professionalism and empathy
Develop and implement strategies to resolve customer issues efficiently
Work closely with other departments to address and resolve complex customer problems
Engage with customers to understand their needs and ensure their satisfaction
Develop and maintain strong relationships with key customers
Gather customer feedback and use it to improve services and processes

What we offer

Rapid developing company with listing potential, one of the top leaders in the market
A youthful, dynamic and highly engaged workplace based on a culture of respect and excellence
Competitive Salary Package
Visa sponsorship possibilities, bonus, pension, etc.
High localized team with flexible, harmonious and ambitious atmosphere
Festival gifts & team building activities

Customer Account Specialist Lead

iAutomation, a high technology distributor of industrial automation components, ...

Location

United States , Franklin

Salary:

Not provided

iAutomation

Expiration Date

Until further notice

Requirements

High School education
3+ years Customer Service in a highly technical environment
Ability to analyze sales trends
Sitting for long periods of time
Long hours of computer work
Some car and air travel required

Job Responsibility

Data entry into the ERP System
Command of general order entry skills
Fills orders by transferring orders to fulfillment
communicating expected delivery dates
communicating tracking and follow up information regarding customer orders
Generating, reviewing and analyzing reports related to customer and sales activity
Quoting products and services
Generate and recommend additional products for customer by identifying customer needs/application
Generate and recommend additional products due to command of product knowledge
Product selection

Customer Service Support Advisor

The Sales Advisor 2 assists as an advisory team member, applying processes and p...

Location

India , Gurugram

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Collaboration
Negotiation
Contract Management
Customer Service
Relationship Building
Requirements Analysis
Customer Relationship Management
Solution Selling
Decision Making
Growth Mindset

Job Responsibility

Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision
Performs technical reviews of documentation, administration procedure and filing processes with some supervision
Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues
Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision
Refers any issues outside of procedures to a more senior sales advisory professional

Senior Customer Success Manager

Are you an experienced Customer Success professional ready to lead, inspire, and...

Location

United Kingdom , London

Salary:

Not provided

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in Customer Success, Account Management, or Client Services, ideally within an MSP, IT services, or cloud environment
Strong commercial acumen, with a track record in renewals, upselling, and cross-selling
Excellent communication, relationship-building, and stakeholder management skills
Ability to manage multiple accounts and priorities in a fast-paced environment
Experience mentoring or coaching customer success professionals, especially across remote or international teams
Familiarity with CRM or PSA platforms (e.g. HubSpot, Halo)
Knowledge of cybersecurity, managed services, cloud technologies, and ITIL best practices

Job Responsibility

Take ownership of a portfolio of strategic UK-based managed service clients, driving satisfaction, retention, and growth
Serve as a trusted advisor, aligning services to client business goals and identifying opportunities for innovation
Provide leadership and commercial guidance to a team of Customer Success Managers based overseas
Drive renewals, upsells, and cross-sells, particularly across managed security and cloud services
Lead client engagement through proactive check-ins, strategic reviews, and relationship development
Partner with internal technical, new business, and operations teams to ensure seamless delivery
Monitor account health and client feedback to identify risks and opportunities for expansion
Support the onboarding of new clients to ensure smooth adoption and integration of services
Act as an escalation point for client concerns, providing clear communication and swift resolution

What we offer

up to £15,000 performance-based bonus

Fulltime

Senior Customer Service Lead

Robert Half

Location:
United States , Schaumburg

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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Job Description:

Job Responsibility:

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