Senior Customer Service Lead Job at Robert Half (Hoffman Estates)

Senior Customer Service Lead

Our client is looking for an experienced Senior Customer Service Lead to join th...

Location

United States , Schaumburg

Salary:

70000.00 - 85000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 7 years of experience in B2B customer service or order management, including at least 2 years in a leadership role
Strong expertise in managing order-to-cash workflows, including quotes, sales orders, fulfillment, and invoicing
Proficiency in NetSuite or similar CRM systems, with the ability to train and guide team members on system usage
Exceptional analytical and communication skills, with a proven ability to manage stakeholders and handle high-pressure situations effectively
Familiarity with demand and supply-chain planning processes, including participation in inventory review meetings
Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field, or equivalent experience with attention to detail
Demonstrated ability to mentor and develop teams, fostering a collaborative and high-performing work environment
Strong organizational skills with a focus on improving processes and documenting workflows

Job Responsibility

Oversee the coordination of customer orders, delivery schedules, and sales acknowledgments, ensuring smooth transitions to fulfillment and accounting
Establish and enforce response-time standards for customer inquiries, coaching team members to consistently achieve accuracy and efficiency goals
Analyze customer order trends and inventory signals to implement proactive outreach strategies that prevent service interruptions
Partner with the sales team to develop accurate forecasts and contribute actionable insights during Monthly Sales & Inventory meetings
Optimize cycle times for quotes, inventory availability, and delivery accuracy by documenting processes and updating standard operating procedures
Lead, mentor, and develop the customer service team through regular performance reviews, individualized coaching, and cross-training initiatives
Monitor customer feedback and identify opportunities for process improvements to enhance overall service quality
Collaborate with supply chain and logistics teams to ensure inventory alignment with customer demands
Manage and resolve escalated customer issues, ensuring a positive resolution and maintaining strong client relationships

What we offer

bonus (10% based on company performance)
medical, dental and vision insurance
voluntary life insurance
401k with up to 5% match
15 days PTO
4 personal days
9 holidays

Fulltime

New

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...

Location

United Kingdom , Wrexham

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

pension plan
private medical insurance
life insurance
income protection

Fulltime

Senior Customer Service Manager

We're looking for an experienced Senior Customer Service Manager to lead multipl...

Location

Curaçao , Willemstad

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Demonstrable experience working within a customer-centric service centre
Strong leadership abilities, with experience in coaching, mentoring, and developing staff
Proven success managing multiple and large-scale teams
Ability to analyse data and trends
Excellent verbal and written communication skills
Strong problem solving skills
Proficient in MS Office programs including Excel, PowerPoint, Teams, OneNote and Outlook
Business fluent Dutch and English are required for this role.

Job Responsibility

Take overall accountability for operational performance within your area of responsibility, monitoring key performance indicators and implementing strategies aligned with our global objectives
Managing service level agreements, optimising resource allocation to balance service and sales activities whilst developing strategies to enhance sales conversion within service interactions
Through regular performance reviews, analyse and interpret deviations in key metrics, identifying trends and collaborating with other departments to implement improvement measures
Leading process improvement initiatives, standardising operating procedures across teams and implementing best practices for efficiency and quality enhancement
Establish and expand strategic partnerships, participating in cross-functional initiatives to improve customer experience and representing the service organisation in stakeholder meetings
Providing disciplinary and professional leadership to direct reports, setting clear performance expectations, conducting regular one-on-ones, and identifying development opportunities whilst creating succession plans for key positions.

What we offer

Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Flexible working
Access to the TUI Learning Hub
Opportunities to work on global projects and teams
Involvement with local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

Senior Customer Service Coordinator - Engineering Support

As the Senior Customer Service Coordinator – Engineering Support at our Edinburg...

Location

Australia , Edinburgh

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

Experience in a high-volume, customer-facing environment (this is key to success in the role)
A hands-on leadership style with the ability to coordinate multiple moving parts
A positive, solutions-focused mindset and passion for customer service
Strong communication skills and the ability to keep all stakeholders informed
Confidence to learn quickly, ask questions, and continuously improve
Proven resilience and adaptability when managing competing demands
Strong organisational and problem-solving skills
Experience supporting or leading teams
Solid computer skills (MS Word, Excel, Outlook)

Job Responsibility

Coordinating traffic installation projects, including sourcing equipment, managing product availability, and organising logistics
Liaising with customers to understand requirements and deliver tailored, end-to-end solutions
Scheduling contractors, cranes, and resources to ensure efficient and timely project delivery
Overseeing branch administration, customer service, and safety standards
Leading and supporting a team of Sales Coordinators to deliver exceptional service outcomes
Collaborating closely with the Senior CSC network and leadership team
Driving a strong safety-first culture across all operations
Ensuring clear, timely communication, keeping all stakeholders informed and aligned
Managing quotes, purchase orders, and hire agreements
Balancing competing priorities in a high-volume environment while maintaining quality and efficiency

What we offer

Development and career progression pathways
Flexible working options available
Access to employee discounts, benefits, and wellbeing programs
Purchased additional leave program
Novated leasing and salary sacrifice options
12 weeks Paid Parental Leave in addition to the government scheme
Volunteering opportunities through the Coates Foundation

Fulltime

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...

Location

United Kingdom , Glasgow

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Pension plan
Private medical insurance
Life insurance
Income protection
Fitness Suite
Fitness classes
On-site GP
Bicycle store
Clubs and societies

Fulltime

Vice President, Customer Service Lead Analyst

Citi's Investor Services provides a comprehensive suite of services across over ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years’ experience in global financial institutions, particularly within Custody
Proven leadership experience in managing and developing diverse, high-performing teams across a global footprint
Strong understanding of end-to-end operations processes and a proven ability to drive change in complex environments
Excellent written and verbal communication skills, with the ability to influence senior stakeholders
Demonstrate ability to manage complex situations, identify and remediate risks effectively
Self-reliant, results-oriented problem solver with strong organizational and project management skills

Job Responsibility

Exhibit deep expertise in Custody Business products (Settlements, Asset Servicing, Cash/FX & Tax) to provide comprehensive service support
Lead a team of client service professionals, fostering a high-performing culture and driving staff development
Oversee proactive client query management, including communication, escalation, and remediation of aged queries to ensure high client satisfaction
Develop and maintain strong relationships with internal stakeholders and external clients, managing client escalations and participating in key client interactions
Drive continuous improvement by conducting in-depth analysis, defining root causes, and implementing innovative solutions to enhance client experience
Ensure robust risk management and control by preparing for audits, managing corrective action plans, and conducting risk assessments in compliance with firm policies
Prioritize team workload, track productivity, and adapt communication styles to achieve common goals and maximize service excellence
Influence strategic functional decisions and collaborate with business partners to align service experience with broader business strategies

Fulltime

Senior Customer Service Representative

As a global leader in talent solutions, Randstad is your partner in navigating t...

Location

Canada , Mississauga

Salary:

60000.00 - 65000.00 USD / Year

Randstad

Expiration Date

July 11, 2026

Requirements

Bachelor's degree or equivalent professional experience level
Minimum of 4-6 years of experience in customer care or similar roles
Previous experience in a senior, specialist, or mentoring capacity
Strong experience working in a B2B environment
Advanced proficiency in English
French or Spanish is a major asset
Proven experience with CRM and ERP systems
Availability to work 9:00 AM to 6:00 PM onsite at the Mississauga office
Affinity for technical products or high-end design is preferred

Job Responsibility

Act as the primary point of contact for complex customer care inquiries and escalations
Provide expert guidance on product installations, pricing, and high-impact service recovery cases
Oversee the accurate processing of orders, invoices, and customer data within SAP and HubSpot systems
Monitor order flow proactively to identify and resolve operational bottlenecks
Manage complex return and warranty processes across logistics, sales, and product departments
Identify recurring service issues and initiate structural process improvements
Oversee online reviews and customer feedback to improve digital service quality
Act as a mentor and sparring partner for junior team members and the Team Lead
Drive the adoption of AI and automation tools to optimize customer care workflows

What we offer

Competitive annual salary of $60,000 - $65,000
Performance-based monthly bonus structure
Comprehensive benefits package including dental and a healthcare spending account
Global learning and development budget of €2,000 every two years for coaching and training
3 weeks of vacation
Modern, high-end work environment with a focus on a supportive and social culture
Opportunities for professional growth into team lead or sales roles as the company grows

Fulltime

Senior Customer Service Coordinator

As the Senior Customer Service Coordinator at our Dandenong branch you’ll be res...

Location

Australia , Dandenong

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

5+ years in customer facing work experience
Excellent communication skills, both written and verbal
Ability to multitask and prioritise
Practical problem solving skills
Ability to support and lead a team
Retail sales or customer service experience
Enjoy helping customers both in person and over the phone
A desire to provide amazing customer experience
General computer skills (MS Word, Excel, Outlook)

Job Responsibility

Providing a high level of assistance to the Hub Manager in the efficient management and general operation of the branches
Delivery of exceptional customer service to customers in person, on the phone, and over email
Ensuring the safety of your team and Coates customers
Lead and inspire a team of Customer Service Coordinators to deliver outstanding customer service
Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements
Managing administrative tasks, asset and quality management
Being active and visible in day to day operations and providing advice to customers on the right equipment for their needs
Supporting in the yard where needed

What we offer

Development and career progression pathways
Flexible working options available
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation

Fulltime

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Senior Customer Service Lead

Job Description

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