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Office Angels Logo Office Angels · Customer Service

Senior Customer Service Executive

United Kingdom, Hassocks 27000.00 - 30000.00 GBP / Year · Job Posted May 10, 2026
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Job Description

Are you a personable, customer-focused professional seeking your next opportunity? Our client is on the lookout for a Customer Service Executive to join their dynamic team. This is your chance to make a real impact by delivering exceptional customer experiences and contributing to a growing company's success!

Job Responsibility

  • Managing customer enquiries and issues across multiple channels such as phone, email, and live chat
  • Taking ownership of complex, sensitive, or escalated cases through to resolution
  • Authorising refunds in line with policies and service standards
  • Supporting day-to-day team operations, workflows, and quality measures
  • Contributing ideas and input to improve customer service processes and retention
  • Working alongside sales and marketing teams to support consistent communication and brand experience
  • Anticipating customer needs and offering tailored solutions where appropriate
  • Sharing feedback, insights, and improvement suggestions within team discussions

Requirements

  • Proven experience in customer service within a fast-paced e-commerce or similar environment
  • Strong communication skills with a calm, empathetic, and solution-focused approach
  • Confident handling escalations, customer resolutions, and operational processes
  • Able to work autonomously while maintaining dependable performance under pressure
  • Skilled at juggling multiple tasks and managing priorities effectively
  • Comfortable using CRM systems and technology-led tools
  • Keen to develop professionally and contribute to improving how the team works
  • Flexible to support evening or weekend working when business needs require
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