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Senior Customer Service Executive

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Brook-St Hiredonline

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Location:
United Kingdom , Preston

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

14.50 GBP / Hour
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Job Description:

Temporary Senior Customer Service Executive Temporary on going Monday to Friday £14.50 per hour My client is seeking a proactive and experienced Senior Customer Service Executive to join our team on a temporary basis. Reporting directly to the Customer Service Manager, this role is key to maintaining the exceptional service standards we are proud to deliver to our customers. This is a fast-paced, customer-focused position, ideal for someone who thrives on delivering outstanding support and enjoys working in a dynamic operational environment.

Job Responsibility:

  • Deliver excellent customer satisfaction through professional and responsive support
  • Manage incoming customer enquiries via phone and email, ensuring timely and effective responses
  • Process customer orders accurately and efficiently
  • Develop a strong understanding of our products and services
  • Record non-conformities and produce system reports
  • Communicate and coordinate effectively with colleagues across the business
  • Support the Customer Service Manager and Business Development Manager with additional tasks as required
  • Occasionally deputise for the Customer Service Manager

Requirements:

  • Proven experience in a customer service role
  • Strong experience handling customer enquiries via phone and email
  • Excellent written and verbal communication skills, with the ability to convey information clearly
  • Adaptable and able to respond to a variety of customer needs in a changing business environment
  • Strong teamwork skills, with the ability to also work independently
  • Proficient in Microsoft Office (Excel, Word, Outlook)
  • Ability to work under pressure and effectively prioritise workload

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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