Senior Customer Service Executive Job at Aramex

Senior Account Executive, Client Services

As our Senior Account Executive, your primary goal is to oversee successful impl...

Location

United States

Salary:

90000.00 - 105000.00 USD / Year

Vaniam Group

Expiration Date

Until further notice

Requirements

Candidate must reside within NJ, NY, Delaware, PA, or CT to be eligible for this role
Bachelor’s degree
3+ years of client services experience
2+ years of agency or pharmaceutical advertising experience (required)
1+ year of oncology/hematology experience
Proficiency with MS Office, Adobe, WebEx (or other similar systems)
Ability to innovate/brainstorm new ideas to solve client challenges
Demonstrate leadership skills and ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize other people and other tasks
Excellent quantitative and analytical skills and ability to synthesize complex or diverse information
Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions

Job Responsibility

Oversee successful implementation of existing client SOWs, coordinating internal and external resources, managing timelines and budgets, and providing day-to-day communication with the clients
Understand the therapeutic area of assigned account(s) and competitive environment
Demonstrate significant knowledge of agency procedure, be an advocate for agency process, and contributes to process improvement
Understand a wide range of digital and non-digital project types across Medical Affairs and Commercial functions
Modify core product framework plans to form custom project plans
Demonstrate knowledge of healthcare regulations and client positioning and strategy
Evaluate deliverables against Project Briefs
Contribute thoughtfully to the brand tactical planning
Provide accurate and thorough documentation: status reports, contact report, timelines
Own day-to-day tactics and execution within agency

What we offer

100% remote environment with opportunities for local meetups
Positive, diverse, and supportive culture
Passionate about serving clients focused on cancer and blood diseases
Investment in you with opportunities for professional growth and personal development through Vaniam Group University
Health benefits – medical, dental, vision
Generous parental leave benefit
Focused on your financial future with a 401(k) plan and company match
Work-life balance and flexibility
Flexible time off policy for rest and relaxation
Volunteer time off for community involvement

Fulltime

Client Services Executive

Client Services Executive position in Tunbridge Wells, Kent with temporary contr...

Location

United Kingdom , Tunbridge Wells

Salary:

12.50 - 14.40 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

A minimum of 2 years in a customer service role or senior hospitality position
Proficiency in Microsoft Office (Word, Excel, Outlook)
A confident communicator with a keen attention to detail
Adaptability to thrive in a fast-paced environment
A passion for customer service and exceeding client expectations

Job Responsibility

Manage key client accounts to ensure smooth operations and meet Service Level Agreements
Respond to client queries via email and telephone with professionalism and promptness
Keep clients updated on contract performance and job statuses
Generate quotes and follow up for approvals
Build and nurture positive relationships with clients to maintain and grow account revenue
Prepare KPI reports and participate in client meetings
Oversee the mobilisation of new client accounts and manage administration tasks as needed
Ensure excellent customer service and maintain strong communication between all stakeholders
Handle urgent client email correspondence on a rotational basis after full training

What we offer

Weekly Pay
Up to 28 days annual leave
Dedicated consultant to support your job search
First opportunity to see permanent positions
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile device
Perks at work
Discount schemes
Access to Well-being platforms

Fulltime

Senior Case Executive

We’re building our team and looking for our next cohort of Senior Case Executive...

Location

United Kingdom , Leeds

Salary:

25000.00 - 30000.00 GBP / Year

PEXA UK

Expiration Date

Until further notice

Requirements

A couple of years’ experience as a Senior Case Executive handling complex remo cases
Solid Remortgage experience
Sale and Purchase experience is an advantage
Strong understanding of UK property law, remortgaging processes, and lender requirements
Familiarity with regulatory requirements, including Anti-Money Laundering (AML) and GDPR
Passion for providing an exceptional customer experience.

Job Responsibility

Own and manage complex remortgage cases
Work closely with customers, lenders, and solicitors
Solve problems, progress applications, and manage escalations
Help shape our customer journeys
Support junior team members along the way

What we offer

Annual bonus
Competitive benefits package

Fulltime

Senior Manager, Account Executives

Join Intercom as a mid-market sales manager and play a pivotal role in shaping t...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in technology sales
4+ years of closing experience in an individual contributor capacity
4+ years of first-line management experience
Deep execution experience, ideally managing multifaceted opportunities exceeding $750K ARR
Program management experience with a proven ability to lead strategic initiatives that deliver shareholder value
Demonstrated success in building and scaling revenue across EMEA
Strong operational mindset, skilled at building scalable processes and driving efficiency
Executive presence and communication skills suited for engaging C-level customers and internal executives
Familiarity with Command of the Message and MEDDPICC (or similar frameworks)
Passion for AI and its transformative potential in customer service

Job Responsibility

Lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region
Responsible for segment strategy and planning, building, and running a high performing team
Build and lead a team of EMEA Mid-Market Account Executives
Lead, coach, and develop sales professionals, ensuring excellence in standards
Own new business revenue within our EMEA commercial segment
Define and execute the new business strategy, developing playbooks and territory plans that drive growth
Manage planning, team organization, and operating cadence (QBRs, large deal reviews, and weekly forecasting)
Drive forecasting accuracy and accountability within ±9%
Partner with EMEA leadership on company-wide events and initiatives

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle-to-Work Scheme
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Senior Manager, Account Executives (SMB)

The role will lead a team of Account Executives primarily responsible for new bu...

Location

Ireland; United Kingdom , Dublin; London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

6+ years of experience in technology sales
2+ years leading high performing account management teams
4+ years of closing experience in IC capacity
2+ years of first line management experience
Deep execution experience, ideally running multifaceted opportunities in excess of $500k ARR
Program management experience, proven ability to contribute to strategic programs that add shareholder value
Proven track record of building and scaling revenue across EMEA
Strong operational mindset skilled at building scalable processes and driving efficiency
Executive presence and communication skills suitable for engaging with C-level customers & internal executives
Familiarity with Command of the Message and MEDDPICC (or similar)

Job Responsibility

Build and lead a team of EMEA SB account executives
Lead, coach and develop sales professionals ensuring excellence in standards
Responsible for new business revenue within our EMEA commercial segment
Define and execute the new business strategy, developing playbooks and territory plans that drive new business revenue
Manage planning and team organisational structure and operating cadence (QBR’s / large deal reviews and weekly forecasting)
Drive accuracy and accountability forecasting revenue within +-9%
Partner with EMEA leadership on company-wide events and initiatives

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle-to-Work Scheme
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...

Location

United Kingdom

Salary:

Not provided

Apollo GraphQL

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager
Proven experience leading customer-facing project management and service delivery engagements
Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities
Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
Strong understanding of cloud-native software development, APIs, and web technologies
Experience managing high-value accounts and delivering a white-glove experience
Ability to drive measurable results and help customers achieve business outcomes
Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
Openness to occasional travel based on customer needs

Job Responsibility

Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements

What we offer

equity
benefits

Senior Events Service Manager

The Senior Events Service Manager at Grandlife Hotels executes all contracted ev...

Location

United States , New York

Salary:

95000.00 - 105000.00 USD / Year

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

A high level of energy and passion for service, people and quality
Ability to work effectively under time constraints and deadlines
Able to work evenings and weekends/holidays as required
Experience with conference, meeting and production management
Excellent management, supervisory, and customer service skills
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Tripleseat, Micros and All-seated a plus

Job Responsibility

Strong knowledge of various service styles and techniques. Ability to lead service staff in execution
Ensure all events maintain a first class and positive visual impact including ambiance, cleanliness, orderliness, décor and service flows
Coordinate and assist the Director of Events and Event Sales Manager with all catered events, to include meetings, receptions, press junkets, screenings etc
Attend walk-throughs with the Director of Catering and client pre-contract and confirmation, in the event of setup or production questions – as needed
Facilitate walk-throughs with clients that pertain to event setup, production and details post contract confirmation
Create and distribute diagrams customized for each event through All-Seated
Input event details for setup, deliveries, vendors, run-of-show and other logistics into Tripleseat system management database
Prepare BEO packets two weeks out for the weekly meetings and distribute to all the departments & catering captains
Attend Weekly BEO Meetings
Assist and oversee day of event setup and logistics with Event Captain, CSM, Event Sales Manager and Director of Events

What we offer

An opportunity to work with a fun team that feels more like a family
Workplace cafeteria
401k plans (With matching after 1 year)
Health insurance (medical, vision, dental, life and even IVF services included)
Paid time off for full time team members
Pet insurance
Team member rewards program
Discounted movie tickets and Broadway shows
Zip Car & gym discounts
Friends & family hotel discounts

Fulltime

Senior Events Service Manager

The Senior Events Service Manager at Grandlife Hotels executes all contracted ev...

Location

United States , New York

Salary:

95000.00 - 105000.00 USD / Year

The Roxy Hotel New York

Expiration Date

Until further notice

Requirements

A high level of energy and passion for service, people and quality
Ability to work effectively under time constraints and deadlines
Able to work evenings and weekends/holidays as required
Experience with conference, meeting and production management
Excellent management, supervisory, and customer service skills
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Tripleseat, Micros and All-seated a plus

Job Responsibility

Strong knowledge of various service styles and techniques. Ability to lead service staff in execution
Ensure all events maintain a first class and positive visual impact including ambiance, cleanliness, orderliness, décor and service flows
Coordinate and assist the Director of Events and Event Sales Manager with all catered events, to include meetings, receptions, press junkets, screenings etc
Attend walk-throughs with the Director of Catering and client pre-contract and confirmation, in the event of setup or production questions – as needed
Facilitate walk-throughs with clients that pertain to event setup, production and details post contract confirmation
Create and distribute diagrams customized for each event through All-Seated
Input event details for setup, deliveries, vendors, run-of-show and other logistics into Tripleseat system management database
Prepare BEO packets two weeks out for the weekly meetings and distribute to all the departments & catering captains
Attend Weekly BEO Meetings
Assist and oversee day of event setup and logistics with Event Captain, CSM, Event Sales Manager and Director of Events

What we offer

An opportunity to work with a fun team that feels more like a family
Workplace cafeteria
401k plans (With matching after 1 year)
Health insurance (medical, vision, dental, life and even IVF services included)
Paid time off for full time team members
Pet insurance
Team member rewards program
Discounted movie tickets and Broadway shows
Zip Car & gym discounts
Friends & family hotel discounts

Fulltime

Senior Customer Service Executive

Aramex

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 10, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Customer Service Executive