Senior Customer Service Coordinator Job at Coates (Albert Park)

Senior Customer Service Coordinator

As the Senior Customer Service Coordinator at our Dandenong branch you’ll be res...

Location

Australia , Dandenong

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

5+ years in customer facing work experience
Excellent communication skills, both written and verbal
Ability to multitask and prioritise
Practical problem solving skills
Ability to support and lead a team
Retail sales or customer service experience
Enjoy helping customers both in person and over the phone
A desire to provide amazing customer experience
General computer skills (MS Word, Excel, Outlook)

Job Responsibility

Providing a high level of assistance to the Hub Manager in the efficient management and general operation of the branches
Delivery of exceptional customer service to customers in person, on the phone, and over email
Ensuring the safety of your team and Coates customers
Lead and inspire a team of Customer Service Coordinators to deliver outstanding customer service
Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements
Managing administrative tasks, asset and quality management
Being active and visible in day to day operations and providing advice to customers on the right equipment for their needs
Supporting in the yard where needed

What we offer

Development and career progression pathways
Flexible working options available
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation

Fulltime

Senior Customer Service Coordinator

The DS Smith customer service team are a dynamic and vibrant mix of professional...

Location

United Kingdom , Milton Keynes

Salary:

Not provided

DS Smith

Expiration Date

Until further notice

Requirements

Relevant customer facing experience – ideally within a B2B or B2C environment
Experiencing of managing a small team
Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
A positive and can-do attitude
Strong organisational skills with proven ability to handle multiple tasks at any given time
Computer literate, especially on Microsoft packages (Excel, Word, etc)

Job Responsibility

End-to-end management of a large customer account
Support the Customer Service Manager, occasionally deputising for them
Assist with core HR activities like holiday, sickness records and team rotas
Proactively identify and implement continuous improvements
Build strong relationships with key customers
Support the effective running of the customer service function day-to-day, including order processing, managing complaints
Deputise for the Customer Service Manager as needed
Continuously review key accounts to ensure best practice
Identify opportunities for improvement, developing and enhancing existing processes
Make recommendations to improve business systems

What we offer

Competitive salary
25 days holiday plus bank holidays
Pension scheme, life assurance and income protection
Employee Assistance Programme
Employee Discounts
Cycle to work scheme

Fulltime

Senior Customer Service Coordinator

The DS Smith customer service team are a dynamic and vibrant mix of professional...

Location

United Kingdom , Milton Keynes

Salary:

Not provided

DS Smith

Expiration Date

Until further notice

Requirements

Relevant customer facing experience – ideally within a B2B or B2C environment
Experiencing of managing a small team
Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
A positive and can-do attitude
Strong organisational skills with proven ability to handle multiple tasks at any given time
Computer literate, especially on Microsoft packages (Excel, Word, etc)

Job Responsibility

End-to-end management of a large customer account, ensuring operational excellence across all aspects of the customer journey
Support the Customer Service Manager, occasionally deputising for them and assisting with core HR activities like holiday, sickness records and team rotas
Proactively identify and implement continuous improvements and build strong relationships with key customers to deliver a world-class service
Support the effective running of the customer service function day-to-day, including order processing, managing complaints, and making appropriate decisions to delight the customer
Continuously review key accounts to ensure best practice, identify opportunities for improvement, developing and enhancing existing processes and making recommendations to improve business systems
Manage the complaints procedure by actively investigating root causes, implementing corrective actions to deliver beneficial change, and leading by example to minimise complaints
Take ownership of the frontline service, proactively engaging with key accounts and being prepared to attend customer visits or review meetings when required

What we offer

Competitive salary
25 days holiday plus bank holidays
Pension scheme, life assurance and income protection
Employee Assistance Programme
Employee Discounts
Cycle to work scheme

Fulltime

Senior Customer Service Coordinator - Engineering Support

As the Senior Customer Service Coordinator – Engineering Support at our Edinburg...

Location

Australia , Edinburgh

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

Experience in a high-volume, customer-facing environment (this is key to success in the role)
A hands-on leadership style with the ability to coordinate multiple moving parts
A positive, solutions-focused mindset and passion for customer service
Strong communication skills and the ability to keep all stakeholders informed
Confidence to learn quickly, ask questions, and continuously improve
Proven resilience and adaptability when managing competing demands
Strong organisational and problem-solving skills
Experience supporting or leading teams
Solid computer skills (MS Word, Excel, Outlook)

Job Responsibility

Coordinating traffic installation projects, including sourcing equipment, managing product availability, and organising logistics
Liaising with customers to understand requirements and deliver tailored, end-to-end solutions
Scheduling contractors, cranes, and resources to ensure efficient and timely project delivery
Overseeing branch administration, customer service, and safety standards
Leading and supporting a team of Sales Coordinators to deliver exceptional service outcomes
Collaborating closely with the Senior CSC network and leadership team
Driving a strong safety-first culture across all operations
Ensuring clear, timely communication, keeping all stakeholders informed and aligned
Managing quotes, purchase orders, and hire agreements
Balancing competing priorities in a high-volume environment while maintaining quality and efficiency

What we offer

Development and career progression pathways
Flexible working options available
Access to employee discounts, benefits, and wellbeing programs
Purchased additional leave program
Novated leasing and salary sacrifice options
12 weeks Paid Parental Leave in addition to the government scheme
Volunteering opportunities through the Coates Foundation

Fulltime

Senior Customer Service Coordinator - Relief

As Senior Customer Service Coordinator, you will support branches across the Gol...

Location

Australia , Belmont

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

Previous customer facing work experience
Excellent communication skills, both written and verbal
Ability to multitask and prioritise
Demonstrated problem solving skills
Ability to support and lead a team
A desire to provide amazing customer experience
General computer skills (MS Word, Excel, Outlook)

Job Responsibility

Delivering exceptional customer service
Creating the best outcomes for our customers by developing quotes, raising purchase orders, and entering hire agreements
Running and recording daily pre-start meetings (and leading them when required)
Ensuring the safety of your team and our customers
Working collaboratively with multiple branches and teams across the region
Assisting in the yard when needed, including helping load equipment

What we offer

Development and career progression pathways
Flexible working options available
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation

Fulltime

New

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...

Location

United Kingdom , Wrexham

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

pension plan
private medical insurance
life insurance
income protection

Fulltime

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...

Location

United Kingdom , Glasgow

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Pension plan
Private medical insurance
Life insurance
Income protection
Fitness Suite
Fitness classes
On-site GP
Bicycle store
Clubs and societies

Fulltime

Senior Customer Service Executive

Temporary Senior Customer Service Executive Temporary on going Monday to Friday...

Location

United Kingdom , Preston

Salary:

14.50 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience in a customer service role
Strong experience handling customer enquiries via phone and email
Excellent written and verbal communication skills, with the ability to convey information clearly
Adaptable and able to respond to a variety of customer needs in a changing business environment
Strong teamwork skills, with the ability to also work independently
Proficient in Microsoft Office (Excel, Word, Outlook)
Ability to work under pressure and effectively prioritise workload

Job Responsibility

Deliver excellent customer satisfaction through professional and responsive support
Manage incoming customer enquiries via phone and email, ensuring timely and effective responses
Process customer orders accurately and efficiently
Develop a strong understanding of our products and services
Record non-conformities and produce system reports
Communicate and coordinate effectively with colleagues across the business
Support the Customer Service Manager and Business Development Manager with additional tasks as required
Occasionally deputise for the Customer Service Manager

Fulltime

Select Country

Senior Customer Service Coordinator

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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