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Coates Logo Coates · Customer Service

Senior Customer Service Coordinator - Relief

Australia, Belmont · Job Posted January 20, 2026
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Job Description

As Senior Customer Service Coordinator, you will support branches across the Goldfields / Midwest region by providing relief when branch-based team members are on leave or when additional support is required. You will work closely with Branch Managers to ensure operational efficiency, compliance with policies and procedures and high-quality customer service and equipment solutions.

Job Responsibility

  • Delivering exceptional customer service
  • Creating the best outcomes for our customers by developing quotes, raising purchase orders, and entering hire agreements
  • Running and recording daily pre-start meetings (and leading them when required)
  • Ensuring the safety of your team and our customers
  • Working collaboratively with multiple branches and teams across the region
  • Assisting in the yard when needed, including helping load equipment

Requirements

  • Previous customer facing work experience
  • Excellent communication skills, both written and verbal
  • Ability to multitask and prioritise
  • Demonstrated problem solving skills
  • Ability to support and lead a team
  • A desire to provide amazing customer experience
  • General computer skills (MS Word, Excel, Outlook)

Nice to have

Trade, or previous hire industry experience

What we offer

  • Development and career progression pathways
  • Flexible working options available
  • Access to our employee discounts, benefits and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation
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