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Senior Customer Service Coordinator - Engineering Support

Australia, Edinburgh Employment contract · Job Posted May 28, 2026
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Job Description

As the Senior Customer Service Coordinator – Engineering Support at our Edinburgh branch, you’ll play a key role in supporting the Hub Manager while leading the coordination of complex traffic installation projects. This is a varied role combining operational oversight, customer engagement, and project coordination in a fast-paced environment.

Job Responsibility

  • Coordinating traffic installation projects, including sourcing equipment, managing product availability, and organising logistics
  • Liaising with customers to understand requirements and deliver tailored, end-to-end solutions
  • Scheduling contractors, cranes, and resources to ensure efficient and timely project delivery
  • Overseeing branch administration, customer service, and safety standards
  • Leading and supporting a team of Sales Coordinators to deliver exceptional service outcomes
  • Collaborating closely with the Senior CSC network and leadership team
  • Driving a strong safety-first culture across all operations
  • Ensuring clear, timely communication, keeping all stakeholders informed and aligned
  • Managing quotes, purchase orders, and hire agreements
  • Balancing competing priorities in a high-volume environment while maintaining quality and efficiency

Requirements

  • Experience in a high-volume, customer-facing environment (this is key to success in the role)
  • A hands-on leadership style with the ability to coordinate multiple moving parts
  • A positive, solutions-focused mindset and passion for customer service
  • Strong communication skills and the ability to keep all stakeholders informed
  • Confidence to learn quickly, ask questions, and continuously improve
  • Proven resilience and adaptability when managing competing demands
  • Strong organisational and problem-solving skills
  • Experience supporting or leading teams
  • Solid computer skills (MS Word, Excel, Outlook)

What we offer

  • Development and career progression pathways
  • Flexible working options available
  • Access to employee discounts, benefits, and wellbeing programs
  • Purchased additional leave program
  • Novated leasing and salary sacrifice options
  • 12 weeks Paid Parental Leave in addition to the government scheme
  • Volunteering opportunities through the Coates Foundation
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