CrawlJobs Logo

Senior Customer Service Coordinator - Collections

capitalone.com Logo

Capital One

Location Icon

Location:
United States , Richmond ▼

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

49774.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Work From Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections. A challenging role that includes the convenience of working virtually at home. Providing the best of the best customer service in an inbound/outbound blended call center environment. An opportunity to shine through your ability to listen and understand the customer’s needs, problem solve and deliver a “wow” customer experience to deepen relationships and loyalty to our brand.

Job Responsibility:

  • Responsible for inbound and outbound collections calls
  • Advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements
  • Handling complaints and/or escalated situations
  • Investigate customer concerns, help create and implement process improvements and report trending customer issues
  • Support other customer service advocates, who will reach out for help with a customer issue or complaint
  • Guide other associates to the right path to solve customer concerns and provide in-the-moment feedback

Requirements:

  • High School Diploma, GED, or equivalent certification
  • At least 3 years of Customer Service or Call Center experience
  • At least 1 year of experience using Google Suite or Microsoft Office
  • Fluent in Spanish and English
  • Successful candidates will need to complete a Language Assessment
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied via cellular data or hotspot
  • A private network that is password protected where you have ownership or line of sight to every device on the network
  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
  • ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
  • Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE), or 56301 (St Cloud, MN)

Nice to have:

  • At least 4 years of Customer Service or Call Center experience
  • At least 1 year of experience in the Financial Industry
  • At least 1 year of Collections experience
What we offer:
  • A complete benefits program
  • Unique benefits and enrollment programs designed to help you be your happiest, healthiest self
  • Personal flexibility
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Capital One - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Customer Service Coordinator - Collections

Front Office Lead cum Security Coordinator

The Front Office Lead cum Security Coordinator leads a team of two receptionists...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma in Business Administration, Customer Service Management, Security Management, or related field
  • Minimum four to six years of experience in front office operations, customer service, or security coordination with at least two years in supervisory roles within Malaysian commercial office environments
  • Proven track record of managing reception teams and delivering exceptional customer service standards
  • Strong leadership capabilities with demonstrated experience supervising customer service teams in multicultural Malaysian workplace environments
  • Excellent coaching and development skills with ability to build high-performing reception teams
  • Experience managing daily operations while maintaining strategic oversight of multiple service areas simultaneously
  • Exceptional interpersonal and communication skills with ability to interact professionally with diverse clientele including senior executives, international visitors, and government officials
  • Strong problem-solving abilities with experience handling challenging customer situations and service recovery initiatives
  • Understanding of Malaysian business etiquette and hospitality expectations in professional office settings
  • Fluency in English and Bahasa Malaysia
Job Responsibility
Job Responsibility
  • Lead, supervise, and develop a team of two receptionists, providing daily guidance, performance coaching, and professional development opportunities
  • Create work schedules ensuring adequate front desk coverage during all business hours and coordinate staff coverage for breaks and absences
  • Conduct regular team meetings, performance reviews, and skills assessments to maintain high service standards
  • Foster a collaborative team environment focused on customer service excellence and continuous improvement
  • Oversee all customer-facing interactions ensuring professional, courteous, and efficient service for visitors, clients, and employees
  • Develop and implement customer service standards and protocols for consistent service delivery
  • Handle escalated customer service issues and complex visitor requests requiring senior attention
  • Monitor customer satisfaction through feedback collection and implement improvement initiatives based on client input and management direction
  • Supervise visitor registration processes, meeting room coordination, and client hospitality services delivered by the reception team
  • Ensure accurate maintenance of visitor logs, appointment scheduling, and communication with internal departments
  • Fulltime
Read More
Arrow Right

Customer Operations Senior Finance Team Lead

This role supports accounts receivable, collections, quote creation and order ma...
Location
Location
United States , Chandler
Salary
Salary:
Not provided
asml.com Logo
ASML
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor or master degree, preferably in operations, finance, or accounting
  • Minimum of 3 years relevant working experience in Global Enabling Services and/or Quote-to-Cash domain
  • Minimum of 3 years supervising or managing direct reports
  • Working knowledge of applicable laws and regulations and/or internal control framework
  • Experience with ERP SAP, Microsoft Office products
  • Affinity with new IT developments and process improvement (S4HANA, RPA, continuous monitoring, portals, etcetera)
  • Multi-disciplinary & multi-cultural understanding, values differences and is able to bridge between different departments and people
  • Strives for continuous improvement
  • Committed and flexible (going the extra mile)
  • LEAN training, including a yellow, green, orange or black belt preferred
Job Responsibility
Job Responsibility
  • Oversee AR and collections activities to ensure timely cash application and reduction of overdue receivables
  • Monitor and drive key performance indicators (DSO, aging, overdue trends, bad debt)
  • Guide the team in resolving invoicing, accounting, tax, or credit issues impacting customer payments
  • Lead escalations and coordinate cross‑functionally with Service, Sales Control, Account Teams, and Customer Operations managers
  • Oversee service-related operational processes including service contract, spare parts & labor, Vendor Sales, and a customer portal tool
  • Bridge process gaps within Customer Operations and between multiple stakeholders
  • Ensure timely, accurate, and compliant service invoicing and documentation
  • Implement standardized procedures and internal controls across AR, collections, and customer service operations
  • Partner with global stakeholders on E2E Market-to-Cash and Quote-to-Cash improvements
  • Drive automation initiatives using SAP ECC and SAP S/4 HANA, dispute management tools, RPA, portals and macros
Read More
Arrow Right

Senior Customer Service Representative

We are looking for a dedicated and experienced Senior Customer Service Represent...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 3 years of experience in collections, with a strong background in customer service
  • Proficiency in skip tracing and conducting loan calculations, including amortization schedules and simple interest
  • Familiarity with tools such as Google Suite, Zendesk, Salesforce, and other workforce management systems
  • Demonstrated ability to handle sensitive documentation and maintain confidentiality
  • In-depth knowledge of industry regulations and compliance standards
  • Exceptional time management skills and the ability to prioritize tasks effectively
  • Strong interpersonal skills and the ability to assess and meet homeowner needs
  • Experience in call center customer service with a focus on soft-pay collections and superior problem-solving capabilities
Job Responsibility
Job Responsibility
  • Provide personalized assistance to homeowners facing financial difficulties, building trust and negotiating payment arrangements to ensure customer satisfaction
  • Accurately document all collection activities, including inbound and outbound communications, using the company’s platform
  • Coordinate and submit account modifications, forbearances, extensions, and repayment plans to support homeowners
  • Offer guidance and mentorship to other team members, leading key departmental initiatives and projects as needed
  • Collaborate closely with internal teams, including Loan Administration and Default Servicing, to address account discrepancies and resolve issues
  • Conduct skip tracing and loan calculations, such as amortization schedules and simple interest, to ensure accurate account management
  • Identify opportunities for process enhancements and recommend improvements to optimize workflows
  • Maintain compliance with industry regulations and handle sensitive documentation with the utmost confidentiality
  • Utilize workforce tools and partner with workforce management teams to improve operational efficiency
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Customer Service Coordinator (Patient Services)

This role will coordinate the prescription management process, patient stock lev...
Location
Location
United Kingdom , Cheadle
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance) or wiliness to complete the course through on the job training
  • Extensive experience in customer service or patient-centric roles
  • In-depth experience is using customer relationship management systems
  • Previous experience of working in a pharmacy/healthcare setting would be advantageous
  • Successful experience of demonstrating strong administration skills in high volumes
  • Strong verbal and written communications skills (e.g. professional telephone manner) including with senior stakeholder
  • Strong conflict resolution skills
  • High attention to detail
  • Strong IT proficiency (including Microsoft Office)
  • Excellent organisational & prioritisation skills in a demanding environment
Job Responsibility
Job Responsibility
  • Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries
  • Activate new patients onto the service and coordinate the installation delivery in line with customer requirements
  • Accurately enter prescriptions and directions on the Patient Management System
  • Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription
  • Organise collections and process sales returns within the allocated timeframes
  • Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner
  • Maintain patient confidentiality at all times
  • Report and escalate system inaccuracies to the Patient Services Team Leader
  • Accurate dispensing – this will include timely reporting of near misses and dispensing errors
  • Accurate and timely complaint recording into the complaints management system
What we offer
What we offer
  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work life balance
  • Fulltime
Read More
Arrow Right

CRM Executive

The CRM Executive is responsible for managing customer relationships through the...
Location
Location
Salary
Salary:
Not provided
aramex.com Logo
Aramex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum requirement is a Matric (Grade 12)
  • Minimum 3 years proven Call Center experience, ideally in the courier/freight/service industry
  • Import /Export experience and customs knowledge advantageous
  • Customer Centric Personality
  • High emotional intelligence and ability to function in a pressurized environment
  • Computer Proficiency – Microsoft suite (including Word, Excel and Email)
  • Need to have worked for reputable corporates
  • Proven track record of having made target
  • Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
  • Experience in presentation and negotiation of business solutions at senior management level
Job Responsibility
Job Responsibility
  • Establish productive professional relationships with key personnel in assigned customer accounts
  • Drive growth opportunities within each account
  • Coordinate the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations
  • Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
  • Proactively assess, clarify and validate customer needs on an on-going basis
  • Achieve assigned budgets
  • Achieve customer objectives defined by company management
  • Maintain high customer satisfaction ratings
  • To respond to all escalations, queries and requests promptly, professionally and within SLA (where applicable), generally 45 minutes
  • To answer and attend to incoming phone calls promptly and in a professional manner, displaying empathy and being courteous at all times
Read More
Arrow Right
New

Senior Certified Pharmacy Technician

When you step behind the counter as a senior certified pharmacy technician, you’...
Location
Location
United States , Laconia
Salary
Salary:
20.50 - 27.50 USD / Hour
walgreens.com Logo
Walgreens
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • PTCB or ExCPT certification (except in Puerto Rico)
  • One year of work experience as a pharmacy technician in a retail or hospital setting
  • Must be fluent in reading, writing, and speaking English (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evening and weekend hours
  • Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy, Health System Pharmacy locations, or in locations where this role is covered under a collective bargaining agreement)
Job Responsibility
Job Responsibility
  • Engages customers and patients by greeting them and offering assistance with products and services
  • Resolves customer issues and answers questions to ensure a positive customer experience
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
  • Develops strong relationships with most valuable customers
  • Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy
  • Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
  • Assists pharmacists in scheduling and maintaining work flow
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
What we offer
What we offer
  • Health, dental and vision
  • Prescription coverage
  • Retirement Savings Plan (401(k))
  • Employee discount
  • Work & life resources
  • Career development programs
Read More
Arrow Right
New

Customer Operations Senior Finance Team Lead

The Accounts Receivable Team Lead is responsible for end‑to‑end oversight of U.S...
Location
Location
United States , Chandler
Salary
Salary:
Not provided
asml.com Logo
ASML
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree, preferably in operations, finance, or accounting
  • Minimum of 3 years relevant working experience in Global Enabling Services and/or Quote-to-Cash domain
  • Experience supervising or managing direct reports
  • Working knowledge of US applicable laws and regulations and/or internal control framework, preferably with a publicly-traded corporation
  • Experience with multiple currencies
  • Experience with ERP SAP, Microsoft Office products
  • Affinity with new IT developments and process improvement (S4HANA, RPA, continuous monitoring, portals, etcetera)
Job Responsibility
Job Responsibility
  • Acts as the end-to-end owner for US AR and Collections outcomes, accountable for results (cash, DSO, Aging, customer experience)
  • Monitor and drive key performance indicators (DSO, aging, overdue trends, bad debt)
  • Exercises independent judgement to guide the team in resolving invoicing, accounting, tax, or credit issues impacting customer payments
  • Lead escalations and coordinate cross‑functionally with stakeholders
  • Drive and execute ASML Customer Operations initiatives, strategies and targets within US AR, Invoicing and Collections
  • Owns end‑to‑end U.S. AR and Collections performance, accountable for outcomes (cash, DSO, aging, customer experience) and empowered to make independent decisions
  • Leads cross‑functional and global stakeholders to resolve complex issues, translate strategy into execution, and drive sustainable process and control improvements
  • Develops team capability and judgment, embedding ownership, continuous improvement, and automation as standard ways of working
  • Implement standardized procedures and internal controls across US AR and collections
  • Partner with global stakeholders on E2E Market-to-Cash and Quote-to-Cash improvements
  • Fulltime
Read More
Arrow Right

Administrative Coordinator

We are offering a long term contract employment opportunity for an Administrativ...
Location
Location
United States , New York
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in ADP Financial Services for managing financial tasks
  • Experience with Banner Ads creation and management
  • Familiarity with Cisco Webex Meetings for coordinating virtual meetings
  • Proficiency in using Concur for travel and expense management
  • Experience with CRM systems for customer relationship management
  • Knowledge of About Time software for project management
  • Ability to manage Answering Inbound Calls efficiently
  • Experience with Budget Processes in a pharmaceutical context
  • Proficiency in Calendar Management to organize and schedule meetings
  • Excellent Communication skills, both written and verbal
Job Responsibility
Job Responsibility
  • Coordinate the initiation, management, and archiving of legal and financial documents, including vendor contracts, purchase orders, and non-disclosure agreements
  • Oversee the monthly invoicing process, ensuring accuracy and timeliness
  • Collaborate with other departments and provide administrative support to study teams
  • Assist in the management of department electronic mailboxes and other resources
  • Support the delivery of services to the BioMetric’s Department by liaising with IT, Finance, Contracting, and Legal Departments
  • Participate in vendor assessment, selection, and evaluation processes
  • Manage and revise data for decision-making tools within and outside of the department
  • Ensure prompt resolution of support queries, taking corrective actions as necessary
  • Review and revise process documentation, including SOPs and Work Instructions
  • Assist in the collection of signatures for various documents and oversee the approval of contracts, work orders, and amendments
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right