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Senior Customer Service Coordinator - Collections

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Capital One

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Location:
United States , Richmond ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

49774.00 USD / Year
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Job Description:

Work From Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections. A challenging role that includes the convenience of working virtually at home. Providing the best of the best customer service in an inbound/outbound blended call center environment. An opportunity to shine through your ability to listen and understand the customer’s needs, problem solve and deliver a “wow” customer experience to deepen relationships and loyalty to our brand.

Job Responsibility:

  • Responsible for inbound and outbound collections calls
  • Advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements
  • Handling complaints and/or escalated situations
  • Investigate customer concerns, help create and implement process improvements and report trending customer issues
  • Support other customer service advocates, who will reach out for help with a customer issue or complaint
  • Guide other associates to the right path to solve customer concerns and provide in-the-moment feedback

Requirements:

  • High School Diploma, GED, or equivalent certification
  • At least 3 years of Customer Service or Call Center experience
  • At least 1 year of experience using Google Suite or Microsoft Office
  • Fluent in Spanish and English
  • Successful candidates will need to complete a Language Assessment
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied via cellular data or hotspot
  • A private network that is password protected where you have ownership or line of sight to every device on the network
  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
  • ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
  • Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE), or 56301 (St Cloud, MN)

Nice to have:

  • At least 4 years of Customer Service or Call Center experience
  • At least 1 year of experience in the Financial Industry
  • At least 1 year of Collections experience
What we offer:
  • A complete benefits program
  • Unique benefits and enrollment programs designed to help you be your happiest, healthiest self
  • Personal flexibility
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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