CrawlJobs Logo
Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Senior Customer Service Advocate

India, Chennai · Job Posted February 18, 2026
Apply Position
Job Link Share

Job Description

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces.

Requirements

  • Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
  • Basic knowledge in the field of Customer Relations
  • Demonstrated verbal communication and customer service skills
  • Knowledge of microcomputer hardware
  • Basic-level knowledge of operating systems software
  • Demonstrated writing/correspondence skills

Nice to have

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Relationship Management (CRM)
  • Data Analysis Management
  • Data Collection Management
  • Data Controls
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Long Term Planning
  • Managing Ambiguity

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
Hewlett Packard Enterprise - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Customer Service Advocate

8 matching positions

Senior Customer Service Advocate - French Speaker

Senior Customer Service Advocate - French Speaker. This role has been designed a...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School: completion of post-primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.)
  • 0-1 year experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written communication skills in French
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience
Job Responsibility
Job Responsibility
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
  • Proactively assist customers to avoid or reduce problem occurrence
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Engages team members for support as required to ensure internal or external business and end user SLA demands are met
  • Begin to partner with and assist the Sales Pursuit team
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
Read More
Arrow Right

Senior Customer Service Representative

Reporting to the Customer Services Assistant Manager, the Senior Customer Servic...
Location
Location
United Kingdom , Leeds
Salary
Salary:
Not provided
waystone.com Logo
Waystone Governance Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong background in a Financial Services/Funds industry
  • Good understanding of when/how to acknowledge complaints
  • Good understanding of how/when to identify breaches and incidents
  • Working towards (demonstrating an appetite to work towards) IOC qualifications
  • Excellent and proven customer service skills
  • Up to date financial services industry awareness and understanding
  • Ability to provide support to less experienced colleagues
  • Influence internal and external stakeholders and clients
  • Strong interpersonal skills
  • Excellent team working and collaboration
Job Responsibility
Job Responsibility
  • Effectively handle and resolve customer queries through all channels and in line with SLAs and regulation
  • Encourage active first contact resolution of queries
  • Advocate role model behaviours in terms of speedy and accurate customer resolution via the appropriate channels
  • Act as a point of contact for less experienced for CSC colleagues
  • Provide support to the leadership teams as required across Transfer Agency
  • Encourage active complaint resolution at first point of contact
  • Fulltime
Read More
Arrow Right

Senior Customer Service Representative

Reporting to the Customer Services Assistant Manager, the Senior Customer Servic...
Location
Location
United Kingdom , Leeds
Salary
Salary:
Not provided
waystone.com Logo
Waystone Governance Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Effectively handle and resolve customer queries through all channels and in line with SLAs and regulation
  • Encourage active first contact resolution of queries
  • Advocate role model behaviours in terms of speedy and accurate customer resolution via the appropriate channels
  • Act as a point of contact for less experienced for CSC colleagues
  • Provide support to the leadership teams as required across Transfer Agency
  • Encourage active complaint resolution at first point of contact
  • Strong background in a Financial Services/Funds industry
  • Good understanding of when/how to acknowledge complaints
  • Good understanding of how/when to identify breaches and incidents
  • Working towards (demonstrating an appetite to work towards) IOC qualifications
Job Responsibility
Job Responsibility
  • Provide exceptional customer service and technical expertise on all inbound/outbound contact
  • Be subject matter experts, customer-facing in a regulated, fast-paced and changing environment and should demonstrate role model behaviours and evidence good customer outcomes
  • Have a background in financial services and understand the importance of getting things right first time and support their colleagues to do the same by always demonstrating professional behaviours
  • Resolve queries at first point of contact in addition to any initial areas of customer dissatisfaction
  • Demonstrate accuracy in their work, attention to detail, ensuring written and verbal communications are correct at the first point of contact
  • Effective teamwork and inclusive, collaborative working is essential
  • Flexibility in approach to work and skills is key as requirements may change throughout the course of the day
  • Each employee has a responsibility to adhere to Waystone’s policies, procedures and service level agreements
  • Fulltime
Read More
Arrow Right

Senior Customer Service Representative

Reporting to the Customer Services Assistant Manager, the Senior Customer Servic...
Location
Location
United Kingdom , Leeds
Salary
Salary:
Not provided
waystone.com Logo
Waystone Governance Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Effectively handle and resolve customer queries through all channels and in line with SLAs and regulation
  • Encourage active first contact resolution of queries
  • Advocate role model behaviours in terms of speedy and accurate customer resolution via the appropriate channels
  • Act as a point of contact for less experienced for CSC colleagues
  • Provide support to the leadership teams as required across Transfer Agency
  • Encourage active complaint resolution at first point of contact
  • Strong background in a Financial Services/Funds industry
  • Good understanding of when/how to acknowledge complaints
  • Good understanding of how/when to identify breaches and incidents
  • Working towards (demonstrating an appetite to work towards) IOC qualifications
Job Responsibility
Job Responsibility
  • Provide exceptional customer service and technical expertise on all inbound/outbound contact
  • Be subject matter experts, customer-facing in a regulated, fast-paced and changing environment and should demonstrate role model behaviours and evidence good customer outcomes
  • Have a background in financial services and understand the importance of getting things right first time and support their colleagues to do the same by always demonstrating professional behaviours
  • Resolve queries at first point of contact in addition to any initial areas of customer dissatisfaction
  • Demonstrate accuracy in their work, attention to detail, ensuring written and verbal communications are correct at the first point of contact
  • Effective teamwork and inclusive, collaborative working is essential
  • Flexibility in approach to work and skills is key as requirements may change throughout the course of the day
  • Each employee has a responsibility to adhere to Waystone’s policies, procedures and service level agreements
  • Fulltime
Read More
Arrow Right

Senior Service Designer, Customer Experience

We are seeking a Senior Service Designer to design end-to-end services that deli...
Location
Location
Canada
Salary
Salary:
100000.00 - 120000.00 CAD / Year
farber.ca Logo
FARBER
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience with strong expertise in service design with demonstrable experience designing digital journeys
  • Advanced user research skills, from planning through to synthesis and storytelling
  • Ability to design across complex systems and organisational boundaries
  • Understanding of regulated environments, such as financial institutions
  • Confidence facilitating workshops and communicating insights to diverse audiences
  • Excellent visualization and storytelling skills
  • Strong knowledge of behavioural design/science and its application
  • Strong understanding of accessibility and inclusive design principles
  • Technical & Design Skills: Journey mapping, service blueprinting, prototyping and systems thinking
  • Usability testing, ethnographic methods and research synthesis
Job Responsibility
Job Responsibility
  • Design and evolve end-to-end, front to back services, with a strong focus on journeys across both human and digital touchpoints
  • Create and maintain service blueprints, journey maps, ecosystem maps, and other service design artefacts
  • Identify pain points, opportunities, and dependencies across people, process, and technology
  • Ensure services are inclusive, accessible, and scalable
  • Plan and lead qualitative and quantitative user research to inform service and journey design
  • Select and apply appropriate research methods (e.g. surveys, interviews, usability testing, ethnographic observation)
  • Synthesize research insights and data analytics into clear, actionable recommendations
  • Advocate for user needs and evidence-based decision making at all levels
  • Work closely with UX/UI designers, product managers, engineers, technology and policy or operations teams
  • Facilitate workshops and co-design sessions with stakeholders and users
What we offer
What we offer
  • Remote work model
  • Vacation and wellness days
  • Extended health and dental coverage, plus virtual doctor services
  • Employee Assistance Program and mental health resources
  • Company-matching retirement savings plan
  • Financial support for professional development
  • Annual company events
  • Exclusive access to perks and discounts
  • Fulltime
Read More
Arrow Right
New

Senior Customer Experience Program Manager

We’re transforming the way Windows engages and supports our most important Comme...
Location
Location
United States , Atlanta
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check
Job Responsibility
Job Responsibility
  • Lead end-to-end customer engagement lifecycles, from onboarding through delivery and retention, ensuring alignment with program goals and excellence in execution
  • Orchestrate capability delivery by coordinating engineering escalations, critical project advisories, and post-incident reviews to resolve issues and improve service reliability
  • Facilitate regular service reviews, change communications, and governance syncs to maintain transparency and drive customer success
  • Advocate for customer needs by capturing and relaying feedback to engineering and product teams, facilitating customer feedback sessions, and submitting design change requests, when needed
  • Drive program growth by identifying improvement opportunities, supporting sales engagements, and managing onboarding readiness across stakeholders
  • Fulltime
Read More
Arrow Right

Senior Customer Experience Program Manager

We’re transforming the way Windows engages and supports our most important Comme...
Location
Location
United States , Atlanta
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check
Job Responsibility
Job Responsibility
  • Lead end-to-end customer engagement lifecycles
  • Orchestrate capability delivery by coordinating engineering escalations, critical project advisories, and post-incident reviews
  • Facilitate regular service reviews, change communications, and governance syncs
  • Advocate for customer needs by capturing and relaying feedback to engineering and product teams
  • Drive program growth by identifying improvement opportunities, supporting sales engagements, and managing onboarding readiness across stakeholders
  • Fulltime
Read More
Arrow Right

Senior Customer Engineer

Microsoft has an exciting opportunity for a Senior Customer Engineer in the Clou...
Location
Location
United States , Reston
Salary
Salary:
116900.00 - 203600.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 8+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management OR equivalent experience
  • Candidates must have an active TS/SCI and be willing and eligible to upgrade to TS/SCI (with polygraph)
  • This role will require candidates to maintain the TS/SCI (with polygraph) clearance
  • Ability to meet Microsoft, customer and/or government security screening requirements are required pre-offer and post-hire for this role
  • This position requires successful verification of the stated security clearance to meet federal government customer requirements
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
  • This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
Job Responsibility
Job Responsibility
  • Drives strategic and complex business planning across multiple segments, audiences, and execution projects
  • Develops and executes plans on customer and partner opportunities across regions and segments
  • Drives alignment with relevant team leadership on planning projects and reviewing possible opportunities
  • Connects people and planning processes across regions and segments to ensure the customer and partner experience is integrated into business plans and decisions
  • Develops and aligns others to a point of view on what needs to change regarding customer and partner-related processes, systems, and products
  • Leads customer and partner-related initiatives and takes accountability for driving these forward
  • Drives measurable improvements to the customer experience
  • Influences and supports programs that impact customer satisfaction
  • Ensures the customer voice is included in planning and decision-making
  • Prepares customers for changes to products/services
  • Fulltime
Read More
Arrow Right