CrawlJobs Logo
Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Senior Customer Service Advocate

India, Chennai · Job Posted February 18, 2026
Apply Position
Job Link Share

Job Description

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces.

Requirements

  • Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
  • Basic knowledge in the field of Customer Relations
  • Demonstrated verbal communication and customer service skills
  • Knowledge of microcomputer hardware
  • Basic-level knowledge of operating systems software
  • Demonstrated writing/correspondence skills

Nice to have

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Relationship Management (CRM)
  • Data Analysis Management
  • Data Collection Management
  • Data Controls
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Long Term Planning
  • Managing Ambiguity

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
Hewlett Packard Enterprise - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Customer Service Advocate

8 matching positions

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
  • Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
  • Knowledge and experience of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
  • Experience working in large enterprises, Network service providers
  • ITIL Framework process knowledge
  • Experience with automation
  • Cisco/Arista/Aruba/Juniper product certifications or industry equivalents
  • Experience with customer facing roles
  • Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
  • 8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Job Responsibility
Job Responsibility
  • Customer advocate and single point of contact for customer for all post-sales service needs
  • Stay in alignment with customer and accounts team concerning services sales and delivery
  • Help support cases resolved as per SLAs and expedite/escalate critical issues
  • Provide relevant technical inputs to facilitate and expedite escalated problem resolution
  • Proactively escalate and bring people with required expertise together
  • Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
  • Engage on major projects for service requirements, risk management, and expectation setting
  • Conduct periodic reviews with customer on service delivery metrics, SLA, and quality
  • Establish customer-specific operational status and reporting framework
  • Use technical knowledge to review and assess open software defects
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
  • Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
  • Experience with customer facing roles
  • Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
  • 8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
  • High exposure to network operations environment
  • Ability to operate independently, including management of priorities in unstructured environment
Job Responsibility
Job Responsibility
  • Customer advocate and single point of contact for customer for all post-sales service needs
  • Stay in alignment with customer and accounts team concerning services sales and delivery
  • Help support cases resolved as per SLAs and expedite/escalate critical issues among technical support teams
  • Proactively escalates and brings people with required expertise together to bring critical issues to closure
  • Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
  • Engage on major projects for service requirements, risk management, and expectation setting
  • Conduct Periodic reviews with customer on service delivery metrics, SLA, and quality
  • Establish customer-specific operational status and reporting framework
  • Use technical knowledge to review and assess open software defects
  • Assist customer in making use of proactive consulting services
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...
Location
Location
United Kingdom
Salary
Salary:
Not provided
apollographql.com Logo
Apollo GraphQL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager
  • Proven experience leading customer-facing project management and service delivery engagements
  • Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
  • Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities
  • Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
  • Strong understanding of cloud-native software development, APIs, and web technologies
  • Experience managing high-value accounts and delivering a white-glove experience
  • Ability to drive measurable results and help customers achieve business outcomes
  • Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
  • Openness to occasional travel based on customer needs
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
  • Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
  • Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
  • Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
  • Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
  • Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
  • Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
  • Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
  • Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements
What we offer
What we offer
  • equity
  • benefits
Read More
Arrow Right

Senior Customer Success Manager

We're looking for a Senior Customer Success Manager, with at least 4 years of ex...
Location
Location
United States
Salary
Salary:
Not provided
clientsuccess.com Logo
ClientSuccess
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 4 years of experience as a Customer Success Manager in a high-engagement environment
  • Proven experience managing a portfolio of 50-70 customers, with a strong track record of success
  • MUST have experience using a Customer Success Management Platform
  • Comprehensive experience with Customer Success best practices
  • Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts
  • Strong follow-up skills, ensuring that customer needs and expectations are consistently met
  • Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously
  • Ability to work in a fast-paced, dynamic environment
  • Strong problem-solving skills, with a proactive and solutions-oriented mindset
Job Responsibility
Job Responsibility
  • Customer Management: Serve as the point of contact for a portfolio of 50-70 customers, ensuring their needs are met and value is continuously delivered
  • Customer Engagement: Develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction
  • Retention & Growth: Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth
  • Project Management: Lead and manage ongoing projects, ensuring timelines and goals are met. Partner with the Director, Success Services to manage Onboarding and Renewals
  • Communication & Follow-Up: Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing any concerns
  • Risk Management: Identify at-risk accounts and develop strategies to mitigate churn, ensuring customer retention
  • Customer Advocacy: Act as a customer advocate within ClientSuccess, providing insights to product and leadership teams to enhance our offerings
  • Reporting: Track and report on key customer success metrics, including customer health, satisfaction, and retention
What we offer
What we offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and supportive work environment
  • The chance to make a significant impact on our customers and our company
  • Fulltime
Read More
Arrow Right

Senior Principal - Customer Success, Strategic Accounts

Senior Principal role in Customer Success for Strategic Accounts, focusing on bu...
Location
Location
Australia , Sydney; Melbourne
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
  • Fluent Korean Speaking
  • Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
  • Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
  • Experience with AI and digital transformation in enterprise environments
  • Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
  • Proficiency with Customer Success Planning frameworks
  • experience using Gainsight, Salesforce, Tableau, or similar tools
  • Excellent problem-solving, communication, and stakeholder management skills
Job Responsibility
Job Responsibility
  • Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
  • Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
  • Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
  • Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
  • AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
  • Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
  • Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
  • Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value
What we offer
What we offer
  • Health and wellbeing resources
  • paid volunteer days
  • a wide range of perks and benefits designed to support you, your family and to help you engage with your local community
  • Fulltime
Read More
Arrow Right

Senior Software Engineer, Customer Acquisition Team

As a Senior Full-Stack Engineer on our CAT team, you will build industry-first p...
Location
Location
United States
Salary
Salary:
190000.00 - 220000.00 USD / Year
humaninterest.com Logo
Human Interest
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of experience building and maintaining software in production
  • Desire to work with the following technologies: Node, TypeScript, React, AWS and PostgreSQL
  • Top notch communication skills. You can communicate well with engineers and non-engineers alike
  • Strong desire to learn, think creatively, and share knowledge with others
  • Enjoy mentoring other engineers and deeply review their code
  • Proactive and empathetic mindset - you love to roll up your sleeves to fix problems for our customers
  • Past experience working in startups and/or fintech
Job Responsibility
Job Responsibility
  • Design, build, and maintain our user experiences for both external and internal customers
  • Work on business-critical, foundational services which serve as the data funnel of our entire platform
  • Improve complex processes and systems to make them more robust and require less human intervention
  • Collaborate with other engineers and stakeholders to share knowledge and build expertise
  • Develop ownership over domains in our system and make informed engineering tradeoffs
  • Advocate for and delight internal and external users
  • Write clean, high-quality code and tests to keep our system fast, reliable, and monitorable
  • Lead and participate in development life cycle activities like design, coding, testing and production release
  • Contribute to our evolving engineering standards, tooling, and processes
What we offer
What we offer
  • A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
  • Top-of-the-line health plans, as well as dental and vision insurance
  • Competitive time off and parental leave
  • Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
  • Lyra: Enhanced Mental Health Support for Employees and dependents
  • Carrot: Fertility healthcare and family forming benefits
  • Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
  • Monthly work-from-home stipend
  • quarterly lifestyle stipend
  • Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie
  • Fulltime
Read More
Arrow Right

Senior Product Manager

Intercom is the AI Customer Service company on a mission to help businesses prov...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs
  • Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team
  • Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product
  • Build World-Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI
  • AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering
  • Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture
  • Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project
  • Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment
Job Responsibility
Job Responsibility
  • Be responsible for a significant product area or leading an important project
  • Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team
  • Manage the roadmap
  • defining what should be built, when and why - and communicate it to generate alignment and excitement
  • Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations
  • Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact
  • Evaluate impact through quantitative and qualitative measures, both in beta and after full release
  • Own and maintain the quality of your product area, ensuring every release delivers world-class software
  • Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver
  • Be a leader in your team or projects by role-modelling our company values and R&D principles
What we offer
What we offer
  • Competitive salary, annual bonus and equity
  • Regular compensation reviews - we reward great work
  • Generous paid time off above statutory minimum
  • Hybrid working
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fun events for Intercomrades, friends, and family
Read More
Arrow Right

Senior Product Manager

Intercom is the AI Customer Service company on a mission to help businesses prov...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs
  • Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team
  • Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product
  • Build World-Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI
  • AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering
  • Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture
  • Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project
  • Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment
Job Responsibility
Job Responsibility
  • Be responsible for a significant product area or leading an important project
  • Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team
  • Manage the roadmap
  • defining what should be built, when and why - and communicate it to generate alignment and excitement
  • Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations
  • Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact
  • Evaluate impact through quantitative and qualitative measures, both in beta and after full release
  • Own and maintain the quality of your product area, ensuring every release delivers world-class software
  • Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver
  • Be a leader in your team or projects by role-modelling our company values and R&D principles
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fulltime
Read More
Arrow Right