CrawlJobs Logo

Senior Customer Service Advisor

barclays.co.uk Logo

Barclays

Location Icon

Location:
United Kingdom , Bishop Auckland

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

27500.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction. As part of our Customer Care team, you’ll work 5 days per week, including some weekends. The Bishop Auckland hub includes sites in Consett, Crook, Stanley and Stanhope and you will be required to cover all sites. At Barclays, we’re not just offering you a role—we’re offering you a career.

Job Responsibility:

  • Provision of customer service through various communication channels including chat, email and phone
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
  • To meet the needs of stakeholders/ customers through specialist advice and support
  • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles
  • Likely to have responsibility for specific processes within a team
  • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours (Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others)
  • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team
  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams
  • Check work of colleagues within team to meet internal and stakeholder requirements
  • Provide specialist advice and support pertaining to own work area
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to
  • Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
  • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise
  • Make judgements based on practise and previous experience
  • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements
  • Build relationships with stakeholders/ customers to identify and address their needs

Requirements:

  • Background in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs
  • Passion for helping people
  • Empathy, dedication and exceptional customer service
  • Ability to provide specialist advice and support
  • Ability to make judgements based on practice and previous experience
  • Ability to assess the validity and applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
  • Ability to communicate sensitive or difficult information to customers
  • Ability to build relationships with stakeholders/ customers to identify and address their needs
  • Demonstrated Barclays Values of Respect, Integrity, Service, Excellence and Stewardship
  • Demonstrated Barclays Mindset – to Empower, Challenge and Drive
What we offer:
  • Pension plan
  • Private medical insurance
  • Life insurance
  • Income protection
  • Full training
  • Support of our collaborative team
  • Modern workspaces, collaborative areas, and state-of-the-art meeting rooms
  • Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations
  • Health and wellness access to wellness rooms, gyms and mental health support
  • Welcoming and inclusive culture
  • More than work – socialising, sports, community events, volunteering
  • Hybrid working (structured approach with fixed 'anchor' days onsite)

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Barclays - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Customer Service Advisor

Senior Customer Service Advisor - Commercial Vehicles

Creating incredible automotive customer experiences by unifying people, technolo...
Location
Location
United Kingdom , Milton Keynes
Salary
Salary:
24000.00 - 30000.00 GBP / Year
roiltd.co.uk Logo
Return on Investment Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in commercial vehicle customer service and complaints management
  • Strong working knowledge of CRM systems and Microsoft Office (Excel, PowerPoint)
  • Excellent communication skills – both written and verbal – with the ability to build strong relationships and handle complex situations with empathy and professionalism
  • Analytical mindset with the ability to interpret data and identify improvement opportunities
  • Exceptional time management and organisational skills – able to prioritise effectively under pressure
  • A positive, methodical, and adaptable approach to work
Job Responsibility
Job Responsibility
  • Manage commercial vehicle customer requests from start to finish, ensuring quality and compliance with Kia UK standards and policies
  • Provide fair and efficient resolutions to customer enquiries and complaints
  • Collaborate closely with Kia UK specialist teams to enhance product and service knowledge
  • Support back-office administration, including goodwill or loss-of-use support
  • Evaluate and process financial goodwill payments where applicable
  • Achieve and exceed SLA targets, ensuring accuracy and attention to detail in every interaction
  • Contribute to continuous improvement through feedback, reporting, and process reviews
  • Provide guidance and support to other Customer Service Advisors and team members
  • Maintain compliance with all regulatory and information security standards, including GDPR and Health & Safety
What we offer
What we offer
  • An annual performance bonus of up to £1500 per year
  • £500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family
  • Hybrid working following training
  • Team social events
  • Free parking
  • Access to education bursaries
  • A day off and a voucher to pamper yourself on your birthday
  • A company pension plan
  • A healthcare plan
  • A generous annual leave allowance, which grows the longer you stick around
Read More
Arrow Right

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
  • Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
  • Experience with customer facing roles
  • Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
  • 8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
  • High exposure to network operations environment
  • Ability to operate independently, including management of priorities in unstructured environment
Job Responsibility
Job Responsibility
  • Customer advocate and single point of contact for customer for all post-sales service needs
  • Stay in alignment with customer and accounts team concerning services sales and delivery
  • Help support cases resolved as per SLAs and expedite/escalate critical issues among technical support teams
  • Proactively escalates and brings people with required expertise together to bring critical issues to closure
  • Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
  • Engage on major projects for service requirements, risk management, and expectation setting
  • Conduct Periodic reviews with customer on service delivery metrics, SLA, and quality
  • Establish customer-specific operational status and reporting framework
  • Use technical knowledge to review and assess open software defects
  • Assist customer in making use of proactive consulting services
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Fulltime
Read More
Arrow Right

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
  • Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
  • Knowledge and experience of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
  • Experience working in large enterprises, Network service providers
  • ITIL Framework process knowledge
  • Experience with automation
  • Cisco/Arista/Aruba/Juniper product certifications or industry equivalents
  • Experience with customer facing roles
  • Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
  • 8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Job Responsibility
Job Responsibility
  • Customer advocate and single point of contact for customer for all post-sales service needs
  • Stay in alignment with customer and accounts team concerning services sales and delivery
  • Help support cases resolved as per SLAs and expedite/escalate critical issues
  • Provide relevant technical inputs to facilitate and expedite escalated problem resolution
  • Proactively escalate and bring people with required expertise together
  • Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
  • Engage on major projects for service requirements, risk management, and expectation setting
  • Conduct periodic reviews with customer on service delivery metrics, SLA, and quality
  • Establish customer-specific operational status and reporting framework
  • Use technical knowledge to review and assess open software defects
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Customer Service Support Advisor

The Sales Advisor 2 assists as an advisory team member, applying processes and p...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
plus.net Logo
Plusnet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Collaboration
  • Negotiation
  • Contract Management
  • Customer Service
  • Relationship Building
  • Requirements Analysis
  • Customer Relationship Management
  • Solution Selling
  • Decision Making
  • Growth Mindset
Job Responsibility
Job Responsibility
  • Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision
  • Performs technical reviews of documentation, administration procedure and filing processes with some supervision
  • Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues
  • Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision
  • Refers any issues outside of procedures to a more senior sales advisory professional
Read More
Arrow Right

Senior Living Sales Advisor

Sales Advisor – Make a Difference While Growing Your Career! Ackerly at Reeds Cr...
Location
Location
United States , Hillsboro
Salary
Salary:
25.00 - 30.00 USD / Hour
leisurecare.com Logo
Leisure Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 years of successful sales experience preferred
  • Excellent communication and relationship-building skills
  • Energy, enthusiasm, and a positive, people-focused approach
  • Bachelor’s degree preferred
  • Ability to work Tuesday – Saturday schedule (split weekends is a must)
Job Responsibility
Job Responsibility
  • Connect with prospective residents and families to understand their needs
  • Host tours and highlight the incredible lifestyle our community offers
  • Build relationships with referral sources and the local market
  • Partner with your team to meet occupancy goals and support community growth
What we offer
What we offer
  • Medical, Dental, Vision
  • Early Wage Access
  • 401(k)
  • 10 days’ vacation per year & 1 hour of sick leave for every 30 hours worked
  • Bereavement & Jury Duty Leave
  • 6 paid holidays 2 float holidays
  • Flexible Spending Accounts (Health & Dependent Care)
  • Meal Discounts
  • Tuition Assistance
  • Short-Term Disability
  • Fulltime
Read More
Arrow Right

Senior Wealth Advisor

The Senior Wealth Advisor SAFE Act is a seasoned professional role focused on cl...
Location
Location
United States , Miami
Salary
Salary:
70000.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of experience
  • Experience in a proactive, successful sales and service role in the financial services industry
  • Strong analytical and financial skills
  • Strong verbal and written communication skills
  • Organized with strong attention to detail
  • Knowledge of Microsoft Office (Excel, Outlook, and Word) and experience in financial planning software preferred
  • Basic understanding of investment and financial planning strategies preferred
  • Must be a self-starter, problem solver and a goal-oriented team player able to work without direction
  • Securities Industry Essentials – SIE - Active Series 7, 66 (or 63 and 65) licenses
  • Group 1 insurance
Job Responsibility
Job Responsibility
  • Build relationships with new clients with the goal of bringing in new bank and brokerage assets
  • Deepen relationships with existing clients in PWM and Retail bank through the use of financial planning and excellent discovery and profiling skills
  • Respond to referrals and introductions generated through business partners and recommend the best offering to clients based on client profiling and suitability assessments
  • Make securities recommendations and provide investment advice to clients through a select number of solutions using firm models & research
  • Master referral opportunities to grow portfolio
  • Refer opportunities to segment partners where appropriate (including, but not limited to Senior Wealth Advisor, Small Business Partners, Home Lending Officer, etc.)
  • Acquire new clients through converting referral leads
  • Manage client follow-up and adhere to all Regulatory and Compliance operating procedures
  • Ensure that KYC/AML and other compliance norms are strictly adhered to
  • Partner with all roles on branch team to ensure all clients have a positive in-branch experience
What we offer
What we offer
  • Medical, dental & vision coverage
  • 401(k)
  • Life, accident & disability insurance
  • Wellness programs
  • Paid time off packages including vacation, sick leave, and paid holidays.
  • Fulltime
Read More
Arrow Right

Senior Sales Advisor

We have an amazing opportunity to join our Apricot family in one of our retail s...
Location
Location
United Kingdom , Cardiff
Salary
Salary:
12.58 - 12.90 GBP / Hour
apricotonline.co.uk Logo
Apricot
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Team leading experience
  • Stock management experience
  • Learn company procedures
  • Provide a great experience to every customer
  • Keen to participate in all training opportunities
  • Proactively integrate with all team members
  • Maintain & understand product knowledge
  • Embrace ownership of tasks
  • Adhere to all operational practices and procedures, i.e. deliveries, health and safety standards, stock takes & replenishment
  • Maintain Shop floor Image
  • Parttime
Read More
Arrow Right

Senior Customer Success Manager

Are you an experienced Customer Success professional ready to lead, inspire, and...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
dynamicsearch.co.uk Logo
Dynamic Search Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in Customer Success, Account Management, or Client Services, ideally within an MSP, IT services, or cloud environment
  • Strong commercial acumen, with a track record in renewals, upselling, and cross-selling
  • Excellent communication, relationship-building, and stakeholder management skills
  • Ability to manage multiple accounts and priorities in a fast-paced environment
  • Experience mentoring or coaching customer success professionals, especially across remote or international teams
  • Familiarity with CRM or PSA platforms (e.g. HubSpot, Halo)
  • Knowledge of cybersecurity, managed services, cloud technologies, and ITIL best practices
Job Responsibility
Job Responsibility
  • Take ownership of a portfolio of strategic UK-based managed service clients, driving satisfaction, retention, and growth
  • Serve as a trusted advisor, aligning services to client business goals and identifying opportunities for innovation
  • Provide leadership and commercial guidance to a team of Customer Success Managers based overseas
  • Drive renewals, upsells, and cross-sells, particularly across managed security and cloud services
  • Lead client engagement through proactive check-ins, strategic reviews, and relationship development
  • Partner with internal technical, new business, and operations teams to ensure seamless delivery
  • Monitor account health and client feedback to identify risks and opportunities for expansion
  • Support the onboarding of new clients to ensure smooth adoption and integration of services
  • Act as an escalation point for client concerns, providing clear communication and swift resolution
What we offer
What we offer
  • up to £15,000 performance-based bonus
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy