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Barclays Logo Barclays · Banking

Senior Customer Service Advisor

Isle of Man, Douglas · Job Posted June 16, 2026
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Job Description

Join us as Senior Customer Service Advisor at Barclays, to provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Job Responsibility

  • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
  • Collaboration across multiple digital channels to personalise each interaction with a customer
  • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
  • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
  • Support teams within the business operations function as needed, including risk management, compliance and collections
  • Comply with all regulatory requirements and internal policies related to customer care

Requirements

  • Strong awareness of risk and control to support the completion of high-value transaction approvals, payment investigations and complaints where risk issues arise
  • Support leadership with the delivery of service levels, change implementation, driving a culture of continuous improvement whilst supporting colleagues with complex issues and escalations
  • Support embedment and upskilling of newly recruited colleagues and identify opportunities to become multi-skilled in role to support the delivery of a consistently excellent service across all channels of engagement

Nice to have

  • Experience leading or holding a senior role within a service centre environment
  • Experience in wealth management/private banking sector dealing with high-net-worth clients
  • Awareness of Consumer Duty framework including identification and management of vulnerable clients

What we offer

  • Access to wellness rooms, gyms and mental health support
  • Inclusive culture
  • Collaborative Areas
  • Socialising, sports, community events and volunteering
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