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Senior Customer Service Advisor - Commercial Vehicles

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Return on Investment Ltd

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Location:
United Kingdom , Milton Keynes

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24000.00 - 30000.00 GBP / Year
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Job Description:

Creating incredible automotive customer experiences by unifying people, technology and marketing. In this pivotal role, you’ll take ownership of the end-to-end management and resolution of customer enquiries, complaints, and back-office requests - ensuring our commercial vehicle customers receive the highest standard of care. You’ll be a key point of contact for our customers, providing expert advice, fair solutions, and a seamless service experience that reflects Kia’s core values and commitment to excellence.

Job Responsibility:

  • Manage commercial vehicle customer requests from start to finish, ensuring quality and compliance with Kia UK standards and policies
  • Provide fair and efficient resolutions to customer enquiries and complaints
  • Collaborate closely with Kia UK specialist teams to enhance product and service knowledge
  • Support back-office administration, including goodwill or loss-of-use support
  • Evaluate and process financial goodwill payments where applicable
  • Achieve and exceed SLA targets, ensuring accuracy and attention to detail in every interaction
  • Contribute to continuous improvement through feedback, reporting, and process reviews
  • Provide guidance and support to other Customer Service Advisors and team members
  • Maintain compliance with all regulatory and information security standards, including GDPR and Health & Safety

Requirements:

  • Proven experience in commercial vehicle customer service and complaints management
  • Strong working knowledge of CRM systems and Microsoft Office (Excel, PowerPoint)
  • Excellent communication skills – both written and verbal – with the ability to build strong relationships and handle complex situations with empathy and professionalism
  • Analytical mindset with the ability to interpret data and identify improvement opportunities
  • Exceptional time management and organisational skills – able to prioritise effectively under pressure
  • A positive, methodical, and adaptable approach to work
What we offer:
  • An annual performance bonus of up to £1500 per year
  • £500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family
  • Hybrid working following training
  • Team social events
  • Free parking
  • Access to education bursaries
  • A day off and a voucher to pamper yourself on your birthday
  • A company pension plan
  • A healthcare plan
  • A generous annual leave allowance, which grows the longer you stick around
  • Special deals on buying a car through our schemes

Additional Information:

Job Posted:
December 11, 2025

Work Type:
Hybrid work
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