Senior Customer Service Advisor - Commercial Vehicles Jobs

Return on Investment Ltd

Location:
United Kingdom, Milton Keynes

Category:
Customer Service

Contract Type:
Not provided

Salary:

24000.00 - 30000.00 GBP / Year

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Job Description:

Creating incredible automotive customer experiences by unifying people, technology and marketing. In this pivotal role, you’ll take ownership of the end-to-end management and resolution of customer enquiries, complaints, and back-office requests - ensuring our commercial vehicle customers receive the highest standard of care. You’ll be a key point of contact for our customers, providing expert advice, fair solutions, and a seamless service experience that reflects Kia’s core values and commitment to excellence.

Job Responsibility:

Manage commercial vehicle customer requests from start to finish, ensuring quality and compliance with Kia UK standards and policies
Provide fair and efficient resolutions to customer enquiries and complaints
Collaborate closely with Kia UK specialist teams to enhance product and service knowledge
Support back-office administration, including goodwill or loss-of-use support
Evaluate and process financial goodwill payments where applicable
Achieve and exceed SLA targets, ensuring accuracy and attention to detail in every interaction
Contribute to continuous improvement through feedback, reporting, and process reviews
Provide guidance and support to other Customer Service Advisors and team members
Maintain compliance with all regulatory and information security standards, including GDPR and Health & Safety

Requirements:

Proven experience in commercial vehicle customer service and complaints management
Strong working knowledge of CRM systems and Microsoft Office (Excel, PowerPoint)
Excellent communication skills – both written and verbal – with the ability to build strong relationships and handle complex situations with empathy and professionalism
Analytical mindset with the ability to interpret data and identify improvement opportunities
Exceptional time management and organisational skills – able to prioritise effectively under pressure
A positive, methodical, and adaptable approach to work

What we offer:

An annual performance bonus of up to £1500 per year
£500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family
Hybrid working following training
Team social events
Free parking
Access to education bursaries
A day off and a voucher to pamper yourself on your birthday
A company pension plan
A healthcare plan
A generous annual leave allowance, which grows the longer you stick around
Special deals on buying a car through our schemes

Additional Information:

Job Posted:
December 11, 2025

Work Type:

Hybrid work

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Senior Customer Service Advisor - Commercial Vehicles