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Senior Customer Service 3pl Transport

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Randstad

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Location:
Canada , Saint-Laurent

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

60000.00 - 65000.00 CAD / Year
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Job Description:

📞🚛 Join Our Team: Customer Service Superstar 📍 Location: St Laurent 🏢 Industry: Transport and Warehousing (3PL) 🕒 Position: Full-Time Are you a people-person who loves solving problems and keeping things moving? Do you get a kick out of helping customers and making their logistics experience smooth and stress-free? If you’re ready to be the friendly voice behind the freight, we want you on our 3PL customer service team! Do you have 3PL Warehouse knowledge and experience,? A strong customer service background? We want to hear from you!!! Apply now: melissa.cumetti@randstad.ca and patrick.pepin@randstad.ca

Job Responsibility:

  • Handle the day-to-day incoming requests for warehouse orders
  • Act as a point of contact for client requests, resolve issues related to shipping, inventory discrepancies, or delivery problems, and ensure high levels of customer satisfaction
  • Ensure proper documentation for all shipments (e.g., invoices, packing slips, shipping labels) is accurate and up-to-date
  • Provide regular reports on shipment status, inventory accuracy, and operational efficiency to management
  • Collaborate with other departments (e.g. Warehouse, dispatch, and logistics team to align clients needs and satisfaction)

Requirements:

  • Minimum of 3 years of experience in 3PL warehousing / logistics setting
  • Strong customer service skills with the ability to handle 150 emails a day
  • Strong communication, organization skills and attention to detail
  • Proficiency with computer systems, including Microsoft office, PC Miller and Truckmate (Asset).

Nice to have:

Proficiency with computer systems, including Microsoft office, PC Miller and Truckmate

What we offer:
  • Medical, Dental, Vision insurances
  • RSP plan
  • Company events, parties
  • Parking on-site
  • Enjoy your own desk space, decorate how ever you wish

Additional Information:

Job Posted:
April 28, 2026

Expiration:
June 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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