Senior Customer Retention Execution Consultant

• Lead cross functional teams to strategize, plan, and execute a variety of initiatives to reduce bank-initiated customer exits
• analyze customer engagement data to refine strategies
• drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• review strategic approaches and effectiveness of support function and business performance
• perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
• make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
• collaborate and consult with project team leaders to drive strategic initiatives
• influence, guide and lead less experienced Strategy and Execution staff within the group
• stay up to date with industry trends and best practices in customer engagement
• anticipate and respond quickly to problems, good judgement in making decisions and spot potential problems and opportunities early

4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ years of experience working on initiatives focused on retaining existing customers
• proven ability to develop and implement customer engagement strategies
• strong analytics skills with high attention to detail and accuracy
• strong presentation and facilitation skills
• ability to influence at all levels of the organization
• experience anticipating and resolving challenges
• effective communication skills at different levels and ability to adjust to different audiences and experience presenting information in a manner that influences, educates, and enhances understanding at all levels
• ability to manage concurrent projects and initiatives
• ability to work collaboratively in a team environment and across all organizational levels
• flexible and adaptable
• experience with Microsoft Office Suite

• Health benefits
• 401(k) Plan
• paid time off
• disability benefits
• life insurance, critical illness insurance, and accident insurance
• parental leave
• critical caregiving leave
• discounts and savings
• commuter benefits
• tuition reimbursement
• scholarships for dependent children
• adoption reimbursement