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Baxter Logo Baxter · Customer Service

Senior Customer Repair and Intake Specialist

United States, Batesville Employment contract 54400.00 - 74800.00 USD / Year · Job Posted June 10, 2026
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Job Description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Job Responsibility

  • Enter and maintain customer complaints in the approved contact management system in compliance with FDA requirements
  • Provide customer support via phone and email, including managing inbound inquiries through a call queue system
  • Process RMA returns and repair requests, including verification of required data prior to submission
  • Contact customers, distributors, and sales representatives to obtain required complaint and product information
  • Track repair status with the repair depot and update case records accordingly
  • Obtain and document purchase orders for fee-based repair services
  • Review complaint records for completeness, accuracy, and regulatory compliance
  • Update complaint status and documentation as product returns and repairs progress
  • Serve as primary point of contact for intake and documentation of Allen Accessories complaints

Requirements

  • High school diploma or equivalent required
  • Associate's degree preferred
  • 1+ years of experience in customer service, complaint handling, or service operations, including documenting customer issues in a case management or CRM system
  • Experience providing customer support via phone and email, preferably in a queue-based environment
  • Experience processing returns, repairs, or service requests (RMA or similar workflows) and maintaining accurate records in a regulated or process-driven environment
  • Ability to manage multiple active cases and meet defined timelines for complaint handling
  • Proficiency using Microsoft Outlook, Excel, and Word or equivalent applications
  • Experience in an FDA-regulated or medical device environment preferred
  • Experience coordinating with repair, service, or operations teams and handling purchase orders or service-related billing preferred

Nice to have

  • Associate's degree
  • Experience in an FDA-regulated or medical device environment
  • Experience coordinating with repair, service, or operations teams and handling purchase orders or service-related billing

What we offer

  • Medical coverage
  • Dental coverage
  • Basic life insurance
  • Accident insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • Business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays
  • Paid time off (20 to 35 days based on length of service)
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits
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54400.00 - 74800.00 USD / Year
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