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PLANET RECRUITMENT SERVICES LTD Logo PLANET RECRUITMENT SERVICES LTD · Customer Service

Senior Customer Relationship Associate

United Kingdom, Abingdon 35000.00 GBP / Year · Job Posted May 14, 2026
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Job Description

Our client is a leader in designing and manufacturing life-saving products, is seeking a Senior Customer Relationship Associate to join their Customer Relationship department. This hybrid role, reporting to the Pre-Sales Manager, offers a unique chance to contribute to the company’s growth goals while enjoying the flexibility of working both from home and the office. As a Senior Customer Relationship Associate, you will be pivotal in ensuring the smooth operation of the customer relationship team. Your role will involve providing exceptional support to customers, acting as the first escalation point, and assisting with managerial responsibilities, particularly in the absence of the Manager. You will oversee day-to-day operations, ensuring high levels of service and efficiency, and address complex customer issues.

Job Responsibility

  • Assist the Manager in monitoring team performance to meet KPIs and deliver exceptional customer service
  • Provide frontline support to customers, processing orders and quotes, addressing inquiries, and resolving issues
  • Oversee scheduling, workflow management, and resource allocation to ensure smooth operations
  • Monitor workload, team performance, and compliance with KPIs, offering guidance to maintain high service standards
  • Assist with onboarding and training new team members, providing feedback to improve service quality and efficiency
  • Step into managerial duties during the Manager’s absence, including motivating the team and making staffing decisions
  • Identify and implement process improvements to enhance team efficiency and customer satisfaction
  • Maintain written procedures in line with company processes

Requirements

  • Experience in a senior customer-facing role
  • Strong leadership and communication skills
  • Proficiency in managing team performance and KPIs
  • Ability to handle complex customer issues efficiently

Nice to have

  • Familiarity with CRM systems
  • Microsoft packages
  • ERP

What we offer

  • Generous company pension
  • Hybrid working arrangements
  • Company shares
  • Health cash plan
  • Eyecare scheme
  • Corporate life insurance
  • 25 days holiday
  • Birthday off
  • Holiday purchase options
  • Paid parental leave
  • Cycle to work scheme
  • Subsidised travel
  • Employee assistance programme
  • Learning and development opportunities
  • Free parking
  • Salary sacrifice car leasing
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