Senior Customer Relationship Associate Job at PLANET RECRUITMENT SERVICES LTD (Abingdon)

Senior Customer Relationship Associate

Our client is a leader in designing and manufacturing life-saving products, is s...

Location

United Kingdom , Abingdon

Salary:

35000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience in a senior customer-facing role
Strong leadership and communication skills
Proficiency in managing team performance and KPIs
Ability to handle complex customer issues efficiently

Job Responsibility

Assist the Manager in monitoring team performance to meet KPIs and deliver exceptional customer service
Provide frontline support to customers, processing orders and quotes, addressing inquiries, and resolving issues
Oversee scheduling, workflow management, and resource allocation to ensure smooth operations
Monitor workload, team performance, and compliance with KPIs, offering guidance to maintain high service standards
Assist with onboarding and training new team members, providing feedback to improve service quality and efficiency
Step into managerial duties during the Manager’s absence, including motivating the team and making staffing decisions
Identify and implement process improvements to enhance team efficiency and customer satisfaction
Maintain written procedures in line with company processes

What we offer

Generous company pension
Hybrid working arrangements
Company shares
Health cash plan
Eyecare scheme
Corporate life insurance
25 days holiday
Birthday off
Holiday purchase options
Paid parental leave

Fulltime

Senior Associate Customer Experience & Insights

This role elevates customer satisfaction, strengthens loyalty, and improves over...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree OR Bachelor’s degree and 6 months of experience OR Associate’s degree and 2 years of experience OR English proficiency

Job Responsibility

Build and maintain strong customer relationships to proactively understand evolving needs and expectations
Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
Develop and manage feedback listening posts across the customer journey to gather actionable insights
Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
Assist in troubleshooting operational challenges that impact customer experience or service reliability
Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends

Fulltime

Senior Warehouse Customer Relationship Manager

The Senior Customer Relationship Manager is responsible for leading strategic cl...

Location

United States , Miami

Salary:

Not provided

BrainWorks

Expiration Date

Until further notice

Requirements

5+ years of experience in warehouse customer service, account management, or 3PL operations
Strong knowledge of warehouse operations, including inventory control, order fulfillment, and client support
Working knowledge of FTZ operations and warehouse compliance, including food-grade and hazardous material requirements
Experience developing and implementing client-specific SOPs
Proven ability to collaborate with warehouse teams to ensure order accuracy and service excellence
Strong communication, organizational, and client management skills
Proficient in Excel, WMS, ERP, and CRM systems
Analytical, detail-oriented, and focused on process improvement and efficiency
Account Management experience: 5+years (Required)
Minimum of an associate degree (Required)

Job Responsibility

Act as the primary point of contact for key customers, ensuring consistent, high-quality service, proactive communication, and responsive client support
Build long-term, trusted client relationships by understanding their warehousing and inventory management needs and aligning service delivery accordingly
Provide day-to-day client support, addressing inquiries related to inventory, order status, and warehouse services in a timely and professional manner
Liaise closely with warehouse associates and operations teams to ensure order accuracy, proper handling, and timely fulfillment of customer requirements
Manage escalations, coordinate across departments, and ensure timely resolution of customer issues
Collaborate with internal stakeholders (warehouse operations, inventory control, quality, and sales) to deliver a seamless customer experience
Oversee daily warehouse activities related to receiving, storage, handling, inventory control, and order fulfillment to ensure accuracy and timeliness
Monitor inventory levels, accuracy, and movements, ensuring alignment with customer expectations and system records
Coordinate cycle counts, physical inventories, and reconciliation processes to maintain high inventory accuracy
Investigate and resolve inventory discrepancies, including root cause analysis and implementation of corrective actions

New

Senior Associate, Product Management - Credit Bureau Disputes

Product Management at Capital One is a booming, vibrant craft that requires reim...

Location

United States , McLean, Virginia; Richmond, Virginia; Chicago, Illinois; New York, New York

Salary:

101100.00 - 138400.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor’s degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Job Responsibility

Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
Breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
Effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
Work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
Deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
Actively participate in horizontal forums, harnessing a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
Articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expert

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

New

Senior Customer Success Manager

With very limited direction, the Senior Customer Success Manager delivers post-s...

Location

United States , New York

Salary:

128000.00 - 161000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

Years of Experience in Related Field Domain expertise - 7+ years of experience in accounting/auditing and/or in accounting/auditing/financial industry software solutions
Prior experience as a Controller and/or Director or Finance
Education: Bachelor's degree in Accounting, Economics or Business Administration Master of Business Administration or equivalent
5+ years BlackLine experience required or equivalent
6 Years Customer facing experience (internal or external)
CPA, CIA or related professional accounting certification
Updated knowledge of current accounting practices and changes in the industry
Knowledge of Gainsight, Salesforce CRM, etc.
Ability to deal with changing priorities and high-pressure situations with poise diplomacy and tact
Highly process-oriented mindset, with a love of telling stories with data

Job Responsibility

Deliver on Customer Success program strategy specifically associated with BlackLine onboarded customer as it relates to assigned customers
Track, validate, and provide feedback to AM team to ensure the customer moves through the entire BlackLine journey after initial contract implementation
Deliver actionable advice, coaching and expertise regarding the features and usage of BlackLine's solutions to increase product adoption and to assist the Account Management team in license expansion
Expertly educate clients on existing and new product features and functionality, and how it can contribute to their business objectives
Perform Success Planning activities (Business Reviews, Success Reviews and Success Path creation) for onboarded clients to ensure BlackLine understands their corporate goals and objectives and the client understands their usage and the path forward to gain more efficiency with the solutions
Continually communicate BlackLine value to customer through the entire customer journey
Work as a team with sales executives and other departments on account planning focused on account expansion, reduction of license and product adoption whitespace, increased customer sentiment, and reduced churn risk
Perform effective, Success Reviews, Business Reviews, Success Reviews, customer advocacy activities, solution coaching and other adoption deliverables via webcasts, teleconferences and/or onsite visits
Address assigned client activities' impact on BlackLine and provide best practices. Includes, but not limited to organizational changes, global rollout, and ERP changes. Ensure ERP changes that result in risk of churn or attrition is document
Keep current on all BlackLine solutions, including detailed product functionality and its proper use

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

Fulltime

New

Senior Associate, Product Manager- Pulse

Product Management at Capital One is a booming, vibrant craft that requires reim...

Location

United States , McLean; Houston; Richmond; Riverwoods

Salary:

101100.00 - 126900.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor's degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Job Responsibility

Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
Breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
Effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
Work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
Deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
Actively participate in horizontal forums, harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
Articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team's results and becoming a product matter expert

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Associate Customer Experience & Insights

Associate, Customer Experience & Order-to-Cash (Pharma/Healthcare). What you wil...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's degree and 1 year of experience OR Associate's degree and 2 years of experience
Fluent Spanish and English required
French or Portuguese proficiency is a plus

Job Responsibility

Maintain strong customer relationships and accurately capture customer feedback
Escalate complex or non-standard issues received through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Works with internal teams and managers to resolve routine issues
Follow procedures and guidelines to support day-to-day operations
Document customer interactions including compliments, complaints, and technical issues
Build working knowledge of OTC processes to ensure operational documentation remains current, compliant, and reflective of best practices
Participates in user acceptance testing (UAT) or pilots as assigned, following test scripts and guidance
Contribute to troubleshooting operational challenges that impact customer experience or service reliability
Collect and track customer feedback and service data to support analysis by senior team members
Support to maintain and improve service performance metrics reports, as required

Fulltime

Senior Associate, Talent Partnership, Enterprise

Every year, we help hundreds of thousands of people find rewarding jobs in the e...

Location

India , Hyderabad

Salary:

Not provided

Randstad

Expiration Date

July 19, 2026

Requirements

Relevant experience in a customer service/corporate services or similar high-volume role (RPO/BPO/Recruitment/Sourcing)
0-2 years experience in the recruiting and staffing or customer service industry is preferable
Ability to build rapport and maintain positive relationships with candidates, hiring managers, and colleagues
Google meet, zoom, skype, cisco webex, MS teams and other scheduling softwares
Multiple time-zones across the globe (Americas, Europe, Middle-East, Asia Pacific)
Adapting to changing priorities, unexpected challenges, and evolving recruitment needs requires flexibility and the ability to remain composed under pressure
Negotiating interview schedules, and other recruitment-related matters requires strong negotiation skills to achieve mutually beneficial outcomes

Job Responsibility

Manage and oversee the entire recruitment process, including scheduling interviews, coordinating with hiring managers, and facilitating candidate communication
Efficiently manage interview schedules for multiple candidates and hiring managers, ensuring that all parties are available and informed of interview times and locations
Arrange all logistical aspects of interviews, including booking meeting rooms, coordinating video conferencing facilities, and arranging travel accommodations if necessary
Coordinate with hiring managers and interviewers to confirm their availability for scheduled interviews and reschedule as needed to accommodate conflicts or emergencies
Coordinate panel interviews involving multiple interviewers, ensuring that all panel members are briefed on the interview format and have access to candidate information beforehand
Facilitate virtual interviews via video conferencing platforms, troubleshooting technical issues and ensuring a smooth interview experience for both candidates and interviewers
Maintain and update client’s applicant tracking systems and databases to ensure accurate and up-to-date records of candidates and their status in the recruitment pipeline
Gather feedback from interviewers following candidate interviews, collating comments and assessments to inform hiring decisions and provide constructive feedback to candidates
Maintain accurate records of interview schedules, outcomes, and feedback in the applicant tracking system or recruitment database for future reference and reporting purposes
Identify opportunities to streamline and improve the interview coordination process, implementing enhancements to increase efficiency and effectiveness over time

Fulltime

Select Country

Senior Customer Relationship Associate

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Senior Customer Relationship Associate

Senior Customer Relationship Associate

Senior Associate Customer Experience & Insights

Senior Warehouse Customer Relationship Manager

Senior Associate, Product Management - Credit Bureau Disputes

Senior Customer Success Manager

Senior Associate, Product Manager- Pulse

Associate Customer Experience & Insights

Senior Associate, Talent Partnership, Enterprise

Our AI answers in your language