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Senior Customer Project Manager

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Akeneo

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Location:
France , Paris ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Customer Project Manager within the Center of Excellence team is responsible for leading complex, high‑impact customer engagements to ensure predictable, timely, and outcome‑driven delivery. Operating within complex customer/enterprise environments, the Senior Customer Project Manager ensures alignment across customer stakeholders, internal teams, and partners, translating ambiguity into structured plans, clear milestones, and aligned execution.

Job Responsibility:

  • Own end-to-end governance for strategic customer projects by establishing comprehensive plans and success criteria to ensure seamless delivery on time, on scope, and within budget
  • Rapidly master customer organizational structures to drive cross-functional alignment between stakeholders and internal teams, while facilitating seamless communication, decision-making, and escalation paths
  • Proactively identify all types of risks (scope, staffing, timeline, data, integrations, etc.) early and proactively mitigate them
  • Implement mitigation strategies early to prevent escalations, minimise rework, and protect customer confidence
  • Champion operational excellence by documenting best practices and contributing to a central knowledge base to drive standardization and global repeatability
  • Support refinement of estimation, scoping, and transition processes from pre-sales to delivery
  • Ensure reduced time-to-value and time-to-go-live across COE-supported accounts
  • Maintain high levels of customer satisfaction and confidence throughout the project lifecycle
  • Own reusable add-ons roadmap and related products improvements

Requirements:

  • 8+ years of experience in customer project management, program management, or delivery roles within SaaS or enterprise software
  • Strong understanding of modern SaaS platforms, integrations, APIs, and data‑driven systems
  • Proven experience scoping and managing complex, multi‑stakeholder end-to-end customer implementations
  • Experience working closely, and managing forward deployed engineering and technical teams, building and positioning reusable assets as well as actively contributing to the product roadmap
  • Customer-centric mindset with a proactive, solution-oriented drive to ensure project success
  • Excellent communication skills
  • Write and speak French and English fluently
What we offer:
  • Flexible working hours, and a hybrid setup allowing 3-4 days working from home
  • 34 days of annual leave and RTTs
  • Option to Work from Anywhere for up to 30 days per year
  • €500 budget to enhance your home office
  • 50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance
  • €9,5 worth of meal vouchers per working day (50% employer-funded)
  • 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent
  • Gradual return to work program
  • Access to a network of high-quality crèches
  • 2 paid volunteering days annually
  • Access to Employee Resource Groups
  • €1,000 annual budget for personal professional development
  • Career paths, internal mobility opportunities, and a "Women in Leadership Programme"
  • 8-week onboarding program
  • Comprehensive private medical insurance for you and eligible dependents
  • Life insurance covering up to 5 years of your salary
  • Comprehensive income protection
  • Access to individual and confidential sessions with a mental health practitioner or coach

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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