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Akeneo Logo Akeneo · IT - Administration

Senior Customer Project Manager

France, Paris · Job Posted March 13, 2026
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Job Description

The Senior Customer Project Manager within the Center of Excellence team is responsible for leading complex, high‑impact customer engagements to ensure predictable, timely, and outcome‑driven delivery. Operating within complex customer/enterprise environments, the Senior Customer Project Manager ensures alignment across customer stakeholders, internal teams, and partners, translating ambiguity into structured plans, clear milestones, and aligned execution.

Job Responsibility

  • Own end-to-end governance for strategic customer projects by establishing comprehensive plans and success criteria to ensure seamless delivery on time, on scope, and within budget
  • Rapidly master customer organizational structures to drive cross-functional alignment between stakeholders and internal teams, while facilitating seamless communication, decision-making, and escalation paths
  • Proactively identify all types of risks (scope, staffing, timeline, data, integrations, etc.) early and proactively mitigate them
  • Implement mitigation strategies early to prevent escalations, minimise rework, and protect customer confidence
  • Champion operational excellence by documenting best practices and contributing to a central knowledge base to drive standardization and global repeatability
  • Support refinement of estimation, scoping, and transition processes from pre-sales to delivery
  • Ensure reduced time-to-value and time-to-go-live across COE-supported accounts
  • Maintain high levels of customer satisfaction and confidence throughout the project lifecycle
  • Own reusable add-ons roadmap and related products improvements

Requirements

  • 8+ years of experience in customer project management, program management, or delivery roles within SaaS or enterprise software
  • Strong understanding of modern SaaS platforms, integrations, APIs, and data‑driven systems
  • Proven experience scoping and managing complex, multi‑stakeholder end-to-end customer implementations
  • Experience working closely, and managing forward deployed engineering and technical teams, building and positioning reusable assets as well as actively contributing to the product roadmap
  • Customer-centric mindset with a proactive, solution-oriented drive to ensure project success
  • Excellent communication skills
  • Write and speak French and English fluently

What we offer

  • Flexible working hours, and a hybrid setup allowing 3-4 days working from home
  • 34 days of annual leave and RTTs
  • Option to Work from Anywhere for up to 30 days per year
  • €500 budget to enhance your home office
  • 50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance
  • €9,5 worth of meal vouchers per working day (50% employer-funded)
  • 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent
  • Gradual return to work program
  • Access to a network of high-quality crèches
  • 2 paid volunteering days annually
  • Access to Employee Resource Groups
  • €1,000 annual budget for personal professional development
  • Career paths, internal mobility opportunities, and a "Women in Leadership Programme"
  • 8-week onboarding program
  • Comprehensive private medical insurance for you and eligible dependents
  • Life insurance covering up to 5 years of your salary
  • Comprehensive income protection
  • Access to individual and confidential sessions with a mental health practitioner or coach
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