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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Senior Customer Program Manager

United States, Redmond 119800.00 - 234700.00 USD / Year · Job Posted January 29, 2026
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Job Description

We are seeking a Senior Customer Program Manager (CPM) to join the Copilot Agents + Platform Ecosystem (CAPE) team in the Redmond, WA area. The candidate will help us deliver world class Copilot extensibility, showcase solutions at leading enterprise customers through scenario development, solution envisioning, architecture, and build the realization of Copilot agents and extensibility-based solutions. As the bridge between customer experience and Copilot engineering, this role requires technical expertise as well as close collaboration across a wide range of engineering and field teams to drive successful customer outcomes with the latest production and pre-production Copilot features and capabilities. It rewards program managers with agility and requires rapid iteration and working in dynamic and fast-paced environments.

Job Responsibility

  • Qualify, develop and maintain relationships with a portfolio of enterprise customers, understanding their business needs, objectives and implementation challenges to unblock the adoption of Copilot agents and extensibility
  • Through regular product briefings, roadmap sessions, discovery and envisioning activities, land the value and opportunity of agents and extensibility, helping inform customer strategy to maximize value realization
  • Lead and manage customer engagements focused on the development, deployment and integration of Copilot agents, ensuring projects meet business needs
  • Provide deep technical guidance, solutioning and assistance to customers, helping them to leverage Copilot agents and extensibility through the entire lifecycle from scenario discovery to build and implementation
  • Gather customer feedback and work closely with the product and engineering teams to triage, prioritize and drive continuous improvement in Copilot solutions
  • Monitor and report on the adoption and performance of Copilot agents, providing insights and recommendations to both customers and engineering stakeholders
  • Work collaboratively with internal teams, including sales, marketing, and engineering, to align customer needs with product development and go-to-market strategies
  • Ability to propose tech architecture and design based on customer/scenario requirements
  • Ability to develop a prototype to demonstrate the value of Copilot agents and extensibility
  • Core understanding of Copilot architecture and agent models for extensibility, such as the ability to customize UI, Orchestrator, or BYO foundational models/LLMs to help customers understand the key differentiations of Copilot & extensibility versus competitors
  • Hands on experience developing extensibility solutions for Microsoft Copilot using Graph Connectors, Copilot Studio, Teams Toolkit, Visual Studio Code, Azure AI Foundry, with experience in deploying and managing AI solutions in an enterprise environment

Requirements

  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience
  • 4+ years of experience in a customer-facing role, preferably in program management, solution architecture, consulting or technical strategy within Microsoft365
  • 2+ years of experience with low code platforms like Copilot Studio and Power Platform
  • 2+ years of experience with AI solutions (ex: Microsoft365 Copilot) - envisioning and building enterprise grade solutions using low code/no code platforms
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check

Nice to have

  • Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience
  • 6+ years of experience in a customer-facing role, preferably in program management, solution architecture, consulting or technical strategy within Microsoft365
  • 3+ years of experience with low code platforms like Copilot Studio and Power Platform
  • 3+ years of experience with AI solutions (ex: Microsoft365 Copilot) - envisioning and building enterprise grade solutions using low code/no code platforms
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