Senior Customer Platform Architect Job at Filigran

Senior Customer Experience Architect

We are seeking an experienced Customer Support Leader to join our Professional S...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field or equivalent practical experience
Experience as a Customer Support Leader (Manager, Director or above) with extensive knowledge of the challenges facing Customer Support departments today
Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels
Proven experience in customer support system implementation
experience with Intercom, Zendesk, FreshDesk or similar customer support platforms is highly desirable
Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions
Excellent communication and presentation skills, with the ability to build relationships with customers and internal stakeholders
Ability to handle multiple client projects simultaneously and prioritize tasks effectively
Passion for delivering exceptional customer service and driving customer success

Job Responsibility

Develop an In-depth Understanding of Customer Needs: Immerse yourself in our customers’ unique service strategies and challenges to identify AI-first opportunities that transform their support operations
Lead Strategic Insight and Alignment Sessions: Facilitate workshops with customer stakeholders to align on goals, explore AI-driven solutions, and drive key decisions that impact customer experience and operational efficiency
Drive AI-First Adoption and Success: Guide customers in adopting and fully integrating our AI-driven Customer Service product, Fin, to enhance customer experiences, streamline workflows, and maximize retention
Design Customized Support Models: Work with customers to develop tailored, AI-driven service models and strategic roadmaps that optimize their workflows and elevate support outcomes
Provide Data-Driven Recommendations: Offer prioritized, actionable insights and continuous optimization strategies backed by data analysis, supporting measurable improvements in customer service
Promote Continuous Improvement and Best Practices: Develop and share best practices and insights that support impactful implementations, enhancing customer experience across our Professional Services team
Collaborate Cross-functionally for Customer Success: Serve as a strategic connector between Customer Success, Product, and Sales, providing insights to enhance both customer outcomes and product innovation
Build a Knowledge Repository: Capture learnings from client engagements to create a scalable knowledge base, supporting consistency and high-quality results across future projects

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Fulltime

MarTech Senior Solutions Architect

We are looking for a passionate, motivated, high-performing team member to join ...

Location

United States

Salary:

Not provided

Zion & Zion

Expiration Date

Until further notice

Requirements

Extensive experience with Customer Data Platforms
Extensive marketing technology knowledge, encompassing a significant breadth of tools
Significant experience working with large datasets and working with query languages such as SQL
Significant experience leveraging front-end technologies such as JavaScript in the context of marketing technology platforms
Knowledge of tag management platforms such as Google Tag Manager, Tealium iQ, or Adobe Launch
Knowledge of cloud ecosystems such as Google Cloud Platform and Amazon Web Services
Knowledge of programming languages such as Python, Java, and PHP
Significant experience interacting with clients, and, in particular, in client-facing marketing technology roles
5+ years’ experience with a marketing technology agency, marketing automation agency, and/or analytics agency

Job Responsibility

Support the development and rollout of advanced web analytics tools and other marketing technology tools such as customer data platforms, tag management systems, marketing automation platforms, and more
Support the rollout of data warehousing projects incorporating various datasets from different sources
Rapidly develop prototypes and proofs of concept to test theories and frameworks
Identify opportunities for automation to help streamline processes and decrease time spent on manual tasks
Develop crawl-walk-run marketing technology strategies and deployment roadmaps
Support junior tag management specialists on advanced use cases which may include leveraging JavaScript
Mentor and train teammates to grow their expertise
Develop ideas for data visualization as it relates to data warehousing and marketing technology, and collaborate with agency data visualization experts to execute
Support thought leadership efforts in general
Develop marketing technology case studies

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...

Location

United Kingdom

Salary:

Not provided

Apollo GraphQL

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager
Proven experience leading customer-facing project management and service delivery engagements
Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities
Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
Strong understanding of cloud-native software development, APIs, and web technologies
Experience managing high-value accounts and delivering a white-glove experience
Ability to drive measurable results and help customers achieve business outcomes
Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
Openness to occasional travel based on customer needs

Job Responsibility

Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements

What we offer

equity
benefits

Senior Solution Architect

The Solution Architect (SA) team is a globally distributed team of experts who a...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience within SaaS companies
2+ years of Enterprise customer-facing roles
Demonstrated expertise in SaaS and Atlassian Cloud
Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, Crowd, etc.
Background in SaaS based-architectures, integration methods, and security considerations
Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
Experience supporting the entire lifecycle of the Atlassian Ecosystem
Technical product demonstration, documentation, and presentation experience
Comfort speaking to and influencing a customer's technical teams
Experience helping an organization adopt an Atlassian product or similar product

Job Responsibility

Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
Understand technical requirements, guide implementation of solutions, and ensure successful product adoption
Identifying customer business challenges
provide insights that help decision-makers discover opportunities and the value of addressing them with Atlassian’s Cloud solutions
Create solution content to support customer goals and outcomes
Map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams
Collaborate with cross-functional teams across Sales and GTM teams, CSS, Channel and other internal and external Partner teams to support the client, identify and promote new and expansion opportunities, and drive success
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

Health and wellbeing resources
Paid volunteer days
Wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Senior Solutions Architect

As a Senior Solutions Architect at Apollo, you’ll be one of the leaders helping ...

Location

United States; Canada

Salary:

165000.00 - 194000.00 USD / Year

Apollo GraphQL

Expiration Date

Until further notice

Requirements

You're passionate about teams of all sizes succeeding at more than they thought possible
You value empathy and love talking with users and customers to solve their problems
You have a technical background in enterprise data delivery (APIs), and ideally GraphQL
You can create code samples, review and advise other engineers, and develop trusted engineer-to-engineer relationships
You have a track record of delivering timely results because you are organized and have follow-through
You have a creative, “can do” attitude
You find creative ways around obstacles and do not rest until the customer is satisfied
You’re passionate about mentoring and collaborating with others

Job Responsibility

Work directly with engineering teams at a range of companies to educate them on the value of the Apollo Graph Platform and help them consolidate their existing GraphQL efforts to roll out a federated graph effectively
Be a key technical adviser for Apollo enterprise customers at key points in their GraphQL journey—from their first POC through production—and as they expand adoption across their company
Work with customers to understand their goals, roadmap, culture, technical architecture, and the right way to roll out Apollo in their company to accomplish their aims best
Devise innovative solutions to support and accelerate federated graph adoption within customers’ existing architectures, strategize new use cases to grow accounts and find and identify opportunities to maximize business value for Apollo’s customers
Contribute improvements to our documentation, OSS libraries, and platform from customer feedback or issues
Coordinate with tech leads internally to help us continue to build solutions to real-world issues

What we offer

Equity
Benefits
Choice of 3 Anthem Blue Cross medical plans (U.S. employees)
Additional 2 Kaiser medical plans (California residents)
Dental benefits provided by Sun Life Financial
Vision benefits provided by Sun Life Financial

Fulltime

Senior Solutions Architect

As a Senior Solutions Architect at Apollo, you’ll be one of the leaders helping ...

Location

United Kingdom

Salary:

Not provided

Apollo GraphQL

Expiration Date

Until further notice

Requirements

You're passionate about teams of all sizes succeeding at more than they thought possible
You value empathy and love talking with users and customers to solve their problems, which has made you a highly trusted and valued partner
You have a technical background in enterprise data delivery (APIs), and ideally GraphQL
You can create code samples, review and advise other engineers, and develop trusted engineer-to-engineer relationships
You have a track record of delivering timely results because you are organized and have follow-through
You have a creative, “can do” attitude
You find creative ways around obstacles and do not rest until the customer is satisfied
You’re passionate about mentoring and collaborating with others

Job Responsibility

Work directly with engineering teams at a range of companies to educate them on the value of the Apollo Graph Platform and help them consolidate their existing GraphQL efforts to roll out a federated graph effectively
Be a key technical adviser for Apollo enterprise customers at key points in their GraphQL journey—from their first POC through production—and as they expand adoption across their company
Work with customers to understand their goals, roadmap, culture, technical architecture, and the right way to roll out Apollo in their company to accomplish their aims best
Devise innovative solutions to support and accelerate federated graph adoption within customers’ existing architectures, strategize new use cases to grow accounts and find and identify opportunities to maximize business value for Apollo’s customers
Contribute improvements to our documentation, OSS libraries, and platform from customer feedback or issues. Coordinate with tech leads internally to help us continue to build solutions to real-world issues

Senior Platform Engineer

As a Senior Platform Engineer on Dedrone’s Infrastructure Services team, you wil...

Location

United Kingdom , London

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

3+ years of relevant experience in cloud infrastructure, developer tooling, backend engineering, or platform/DevOps roles
Proficiency with modern cloud and automation tooling, including CI/CD pipeline development, AWS services (EC2, ECS/EKS, S3, IAM, CloudWatch), Infrastructure-as-Code (Terraform or AWS CDK), and containerization using Docker and orchestration tools such as ECS, EKS, or Kubernetes
Strong engineering fundamentals, including backend development experience (e.g., Java, Go, Python), as well as Linux, Bash, and scripting skills
Experience implementing observability practices—including metrics, logging, and tracing
A collaborative approach grounded in Axon’s values—showing ownership, candor, customer success, the courage to boldly go, and the ambition to aim far and win right

Job Responsibility

Own, design, and optimize CI/CD pipelines supporting Dedrone’s distributed, product ecosystem—reducing build times, deployment friction, and manual overhead
Build, automate, and maintain AWS infrastructure using Infrastructure-as-Code (Terraform or AWS CDK), ensuring scalable, secure, and reusable cloud environments
Maintain and evolve backend services owned by the team
Architect, optimize, and secure Docker images and container workflows
support orchestration environments (such as ECS, EKS, Kubernetes)
Strengthen and expand Dedrone’s observability stack— metrics, logging, tracing, and alerting—leveraging tools such as Grafana, Cloudwatch
Establish and promote engineering best practices across development standards, CI/CD patterns, infrastructure templates, and reusable tooling
Partner closely with product engineering teams to understand bottlenecks, reduce toil, and increase overall developer velocity
Contribute to security-focused improvements across the platform CI/CD, IAM, secrets management, and cloud resource hardening
Collaborate with Axon platform, infrastructure, and security teams to align workflows and adopt shared best practices

What we offer

Competitive base salary and RSUs
Comprehensive pension plan with matching contribution
Private health insurance & cash plans
30 days paid holiday + UK public holidays
Enhanced maternity/paternity leave
GymPass subscription
Life assurance & income protection
Career growth support and wellness resources

Fulltime

Senior Solution Architect AI & HPC

AI is a high-growth market for HPE, and we believe we are uniquely suited to bri...

Location

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Engineering, Computer Science, or similar quantitative focus preferred
Ability to quickly prototype functionality into scripts for demos, integrations, troubleshooting, etc.
Expertise in cloud architectures, specifically with public cloud platforms such as AWS, Azure, or Google Cloud
Strong understanding of AI technologies, including machine learning, deep learning, and neural networks
Experience participating in solution configurations and the creation of PoCs to meet customer requirements
Solid knowledge of infrastructure components, including servers, storage, networking, and virtualization
Experience with high-performance computing (HPC) and GPU-accelerated systems is advantageous
Demonstrates expert technical skills in assigned area of specialization
Expert knowledge of the company offerings, strategic initiatives, current trends, competitor products and strategies within area of responsibility
Expert level written and verbal communication skills and mastery over English and local language

Job Responsibility

Collaborate with sales teams to understand customer requirements and develop tailored solutions for their AI infrastructure needs
Engage in pre-sales activities, including technical presentations, demonstrations, and proof-of-concepts
Act as a trusted advisor to customers, addressing their questions, concerns, and technical challenges effectively
Stay up-to-date with the latest advancements in AI technologies, cloud architectures, and infrastructure trends
Lead Proof-of-Concepts (PoC) for HPE customers expanding into Deep Learning or Machine Learning use cases
Architect reusable end-to-end AI solutions for HPE customers and prospects
Lead technical discussions with customers and partners to propose HPE and partner Integrated solutions
Identify solutions, define action plans, and help coordinate and deliver optimal solutions and enhancements
Recommend configurations and settings for different types of hardware and interconnect fabrics
Assist in any product or technical issue towards an initial sale or renewal of a customer

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing

Fulltime

Senior Customer Platform Architect

Filigran

Location:
Saudi Arabia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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