Senior Customer Platform Architect

• Guide customers through the deployment of their platform: Assist customers in the design, implementation, and configuration of their platform based on their needs
• Manage customers infrastructure issues: Diagnose, resolve, and anticipate technical issues related to the infrastructure
• Conduct platform health checks: Perform on-demand audits to assess the performance and resilience of platforms and recommend improvements
• Ensure technical documentation of the architecture: Write and update architecture-related documentation, ensuring it is clear and accessible to all stakeholders
• Collaborate with other teams: Work closely with the Product team to integrate architectural needs into the products, and with Solution Engineers to support pre-sales efforts in resolving platform issues and addressing design requests

• Strong expertise in on-premise infrastructure (servers, networking, virtualization, storage) and exposure to cloud environments (AWS, Azure, GCP)
• Practical experience with containerization runtimes and orchestration platforms such as docker, podman and kubernetes
• Solid understanding of kubernetes architecture and helm-based application deployments
• Strong problem-solving skills and the ability to diagnose complex infrastructure issues
• Background in customer-facing technical roles
• Fluent in English
• Fluent in Arabic
• Comfortable working in a remote, async-first environment, with strong autonomy and ownership
• Communication skills to explain complex technical concepts to various audiences (customers, internal teams, both technical and non-technical individuals, etc.)
• Analytical mindset and the ability to identify effective solutions for infrastructure challenges
• Ability to integrate the Customer team, with a willingness to learn and understand the products’ features, software architecture, and threat intelligence domain
• Team player with collaboration skills, capable of working with multidisciplinary teams

Bonus: Previous experience in the cybersecurity industry

• Competitive pay + equity — everyone shares in our success
• Remote-first, flexible, and balanced — work that fits your life
• Your setup, your choice — pick the gear that works for you