Senior Customer Operations Data Analyst Job at Scribd (San Francisco)

Senior Customer Operations Analyst

As a Senior Customer Operations Analyst, you’ll be the analytics brain behind ou...

Location

France , Paris

Salary:

Not provided

Doctolib

Expiration Date

Until further notice

Requirements

Fluent in French and English
At least 2/3 years of experience in an ops/business/strategy analytics (in-house or in consulting)
Strong analytical and problem-solving skills
Used to crunching data on a daily basis with tools like Excel, Gsheet
Can use data visualization tools like Tableau, PowerBI, Metabase, or similar
Strong business sense & communication: able to translate business needs into analytics requirements, and communicate insights clearly to non-technical stakeholders
Drive & autonomy
Curiosity & learning agility
Relationship building

Job Responsibility

Work hand-in-hand with Finance and CC Perf director to build reliable staffing and performance forecasts for the short, mid and long term, bi-annually
Develop and implement forecasting models to improve accuracy and reliability of our performance monitoring
Pilot CC performance by monitoring closely most important KPIs (Contact Ratio, Quality of Service…) on a daily, weekly and monthly basis
Build and maintain CC performance dashboards for Operational teams and FR leadership
Prepare the monthly business overviews shared with senior leadership (including. Comex members)
Work with Data Product Managers and Analytics Engineers to ensure data quality, reliable datasets, and robust KPI definitions for Support teams
Deep-dive analysis on CC Perf metrics to identify trends, insights and areas of improvement
Create actionable insights from complex data sets to support strategic decision-making and present recommendations to senior leadership
Collaborate with other Ops Teams to develop and implement Support strategies and plans that align with Doctolib’s business objectives
Support the implementation of strategic projects (satisfaction projects, external provider management…)

What we offer

Free health insurance for you and your children
Parent Care Program: receive one additional month of leave on top of the legal parental leave
Free mental health and coaching services through our partner Moka.care
For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
Work from abroad for up to 10 days per year thanks to our flexibility days policy
Work Council subsidy to refund part of sport club membership or creative class
Up to 14 days of RTT
A subsidy from the work council to refund part of the membership to a sport club or a creative class
Lunch voucher with Swile card
Reimbursement of public transportation or company car (only for Field Sales)

Fulltime

Data Analyst, Customer Account Operations

Palo Alto Networks is looking for an accomplished Services Operations Analyst to...

Location

United States , Plano

Salary:

93000.00 - 149500.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field or equivalent military experience required
Minimum 5 years of experience in analytics program management, hands on data analytics, or a similar role within a technology or consulting environment
Demonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce Analytics, ETL processes)
Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions
Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations
Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work

Job Responsibility

Lead end-to-end analytics for the AHM Strat-Ops organization
including the design, implementation, and optimization of data-driven analysis, insights, processes and dashboards
Drive continuous process improvement by implementation of automation solutions through the use of AI
Develop and automate complex reports and analytical dashboards using Tableau, Looker Studio, GCP BigQuery, Salesforce, SQL, and Python
Partner with the GCS Strat-Ops team for a coordinated approach to data analytics across Technical Services and AHM
Identify metrics to measure and produce weekly and quarterly reports on specific Key Performance Indicators (KPIs) that support AHM business objectives
Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision-making
Collaborate cross-functionally across GCS, Strategy, Sales, Finance, Product and Engineering to ensure data integrity, alignment, and execution of strategic initiatives
Author high-quality executive summaries, strategic reports and documents to communicate complex analytical findings to senior leadership and stakeholders
Ensure best practices in data governance, quality, and security are maintained across all analytics initiatives

Fulltime

Senior Customer Success Operations Analyst

The Customer Success Operations team aims to accelerate Wiz’s growth by driving ...

Location

United States

Salary:

120000.00 - 165000.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker. etc.
Experience with customer health, adoption, Success KPIs, scaled programs
Experience implementing programs and processes that scale
a willingness to “roll up your sleeves” to get work done as the organization grows
Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
Proven ability to lead high impact process improvement initiatives while executing hands-on in a fast-paced, evolving environment
Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decision making
Customer-first mindset with a passion for enhancing customer experiences through process and tooling
Excellent cross-functional collaboration skills with experience working across GTM, Product, Engineering, and customer-facing teams

Job Responsibility

Drive proactive insights from data signals to recommend process improvements for our CS teams
Receive feedback from Success teams to help define projects and process improvements to ensure an optimal model for our team and Wiz customers
Work cross-functionally to support operational programs aligned to overall organizational strategy
Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
Track and measure outcomes of CS initiatives
Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Senior Customer Success Operations Analyst

The Customer Success Operations team aims to accelerate Wiz’s growth by driving ...

Location

United States

Salary:

120000.00 - 165000.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker
Experience with customer health, adoption, Success KPIs, scaled programs
Experience implementing programs and processes that scale
a willingness to “roll up your sleeves” to get work done as the organization grows
Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
Proven ability to lead strategic initiatives while executing hands-on in a fast-paced, evolving environment
Deep understanding of global success models and workforce planning
Experience building and operationalizing premium or tiered support offerings
Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decisionmaking

Job Responsibility

Receive feedback from Success teams to help define strategic projects and process improvements to ensure an optimal model for our team and Wiz customers
Work cross-functionally to support operational programs aligned to overall organizational strategy
Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Senior Customer Success Operations Analyst

We’re hiring a Senior Customer Success Operations Analyst who will plays a criti...

Location

France , Paris; Nantes

Salary:

Not provided

Akeneo

Expiration Date

Until further notice

Requirements

3–5+ years of experience in Customer Success Operations or a similar operations role within a SaaS company
Mandatory hands-on administration and optimization experience with a leading CS platform (e.g., Catalyst, Gainsight, ChurnZero)
Catalyst experience is a significant advantage
Strong analytical capabilities with proven experience using BI tools (e.g., Metabase) and a working knowledge of SQL for data extraction and analysis
Experience with Jira for process management
Salesforce administration/integration experience is a strong plus
Deep understanding of SaaS business models, customer lifecycle processes, and key CS metrics, especially those related to NRR, churn mitigation, and customer adoption
Proven track record in owning and delivering operational projects end-to-end, including change management and cross-functional rollout

Job Responsibility

NRR & Growth Optimization: Operationalized Customer Health Scoring and automated workflows to increase churn risk accuracy, proactively surface expansion pipeline, and deploy playbooks that accelerate product adoption and time-to-value
Customer Success Systems & Tools Ownership: Own and optimize the global CS ecosystem (Catalyst, Salesforce, BigQuery, Gong), ensuring cross-regional alignment for digital and high-touch motions while maintaining strict data integrity for accurate reporting
Process Improvement & Operational Excellence: Engineered automated, end-to-end workflows (onboarding to renewal) for Enterprise and Digital segments, delivering actionable NRR/forecast reporting to leadership while driving global change management
CS Ops Project Delivery: Directed end-to-end CS Ops initiatives from requirements to global enablement, while co-managing the service desk to ensure rapid issue resolution and SLA compliance
Data, Reporting & Insights: Spearheaded BI dashboard development (Metabase) to translate complex metrics—NRR, Health Scores, and sentiment—into actionable leadership insights and performance tracking for churn and expansion initiatives
Cross-Functional Collaboration: Partnered with CS Leadership and RevOps to translate business needs into scalable GTM solutions, while building playbooks and training programs to maximize global CSM effectiveness and tool adoption

What we offer

Work-Life Balance: Flexible working hours, and a hybrid setup allowing 3-4 days working from home and enjoy 34 days of annual leave and RTTs
Option to Work from Anywhere for up to 30 days per year
Home Office & Commuter Benefits: Enjoy a €500 budget to enhance your home office
50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting
Meal vouchers: Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day
Generous Parental Leave: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent
A gradual return to work program is also available
Daycare: Providing access to a network of high-quality crèches, ensuring your little ones are cared for with a guaranteed number of cribs available
Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company
Professional Development: Access a €1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme"

Fulltime

Senior Staff Data Analyst, GTM Operations

We’re looking for a Senior Staff Data Analyst, GTM Operations to innovate, estab...

Location

Canada , Vancouver

Salary:

122300.00 - 171300.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Broad & varied experience in data analytics within a fast-paced business environment with multiple products, acquisition channels, and customer segments
Expert-level skills in SQL, data modeling, BI tools, and reporting systems (eg. Tableau)
Data Management and Infrastructure experience, including quality control and assurance
Entrepreneurial mindset and a proven ability to surface new insights that uncover opportunities or identify challenges, with results that lead to driving the business forward
Excellent collaboration skills, with an ability to stay engaged and agile despite multiple and sometimes conflicting priorities
Ability to build clear and concise presentations, and communicate effectively at every level of the organization (in particular - data visualization and story-telling)
Impeccable project management skills and attention to detail and a strong ability to thrive in an environment of change and ambiguity
Accountability: holds self and others accountable to meet commitments
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results

Job Responsibility

Define best practices by conducting research and transforming data into insights that drive decision-making, execution, and investments for Hootsuite
Build partnerships and alignment with our internal data partners, including Data Technology, Product Analytics and Business Intelligence, to author, develop and document core data sets and empower operational and exploratory analysis
Provide advice and guidance on innovative data models, analytics and approaches to manage and present complex datasets into engaging and thought provoking stories through dashboards and other data visualization techniques
Be accountable for curating and analyzing large sets of go-to-market and operations data from multiple disparate sources, while developing, verifying, and validating analytics and reporting to address customer needs and resolve current business insights gaps
Responsible for data quality, consistency, reliability and integrity to support business planning and reporting initiatives
Identify and recommend opportunities for growth, and in building analyses to help prioritize opportunities and make rational project investments supported by data
Define and document business and analytics requirements for single source of truth data sets to be utilized across the entire business
Play a leading role in advancing our understanding of business conditions, developing narratives, preparing reports and presentations, and delivering presentations to senior management across the company
Act as a role model to the team by sharing knowledge, insights and learning. Demonstrate commitment to continuous learning, quality and innovation

What we offer

Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary (Canada)
401k Plan with a company match (up to 4% of base salary) (US)
Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

Fulltime

Senior Demand Supply Analyst - Customer Operations

The Customer Operations team coordinates efforts among all internal groups to en...

Location

United States , Secaucus

Salary:

66375.00 USD / Year

Sanmina

Expiration Date

Until further notice

Requirements

Bachelor’s Degree preferably in Business, Supply Chain Management, Data Analytics and Data Systems or equivalent
Minimum 3 years of work experience
Knowledge of business operations, including forecasting, procurement and material management
Detail-oriented and organized
Drive for results and high quality of work
Presentation and communication skills
Problem-solving skills
Extremely strong spreadsheet, modeling and visualization skills
Ability to adjust priorities quickly in a fast-changing environment
Bilingual Mandarin strongly preferred

Job Responsibility

Demonstrate ability to achieve results in demand and supply activities
Accountable for supply and demand activities for multiple components, ensuring that performance (inventory, cost, etc.) meets the overall business needs
Strong ability to leverage systems (SAP preferred) and data to influence decisions
Coordinate with procurement managers to drive improvements and ensure continuity of supply
Analyze business patterns and changes to formulate potential recommendations
Collaborate with key stakeholders to support customer allocations and priorities
Identify/recognize problems from various perspectives (cross-org) in order to understand implications and propose solutions
Collaborate with others to solve complex problems
Plan and track all inventory to mitigate aging, risk and excess

What we offer

competitive base salary
performance-based annual bonus eligibility
401(k) retirement savings plan
tuition reimbursement for eligible education programs
comprehensive medical, dental, and vision coverage
mental health resources and employee wellness support programs
company-paid life and disability insurance
paid time off (PTO) and company-paid holidays
parental leave and family care support programs
structured training programs and on-the-job learning opportunities

Fulltime

Data Engineering Senior Lead Analyst - Senior Vice President

The Data Engineering Senior Lead Analyst (Data Analytics Sr Lead Analyst - C14) ...

Location

Canada , Mississauga

Salary:

145100.00 - 217700.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of hands-on professional software engineering experience, including designing and delivering distributed systems, microservices, and full-stack applications in complex enterprise environments
Proficiency in programming in Python, JavaScript/TypeScript (React or Angular) is mandatory
Experience of using cloud services such as AWS and distributed systems such as Kubernetes, Kafka, S3, Databases like DynamoDB, MongoDB or any other NoSQL database in addition to classical RDBMS such as PostgreSQL, Oracle etc
Experience of following TDD and passionate about clean code principles
Solid understanding of GenAI principles and architectures, coupled with proficiency in frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face Transformers) and MLOps practices for managing the lifecycle of GenAI solutions
Strong background in GenAI, including working with LLMs, Google Gemini, and vector databases (e.g. pg_vector)
experience in designing retrieval-augmented solutions is highly preferred
Solid understanding and experience of using data structures, algorithms and SQL
Able to independently work in fast paced and rapidly changing environment
Product Management Skills: Business Acumen / Roadmaps / Prioritization: Ability to collaborate with multiple stakeholders across the organization is vital. You must be able to connect technical decisions to business outcomes. This includes understanding your product's P&L, customer acquisition costs, and lifetime value. You should be adept at creating outcome-oriented roadmaps that align with business objectives, not just a list of features. This involves using sophisticated prioritization frameworks to justify your decisions with data and strategic reasoning

Job Responsibility

Conducts strategic data analysis, identifies insights and implications and make strategic recommendations, develops data displays that clearly communicate complex analysis
Mines and analyzes data from various banking platforms to drive optimization and improve data quality
Deliver analytics initiatives to address business problems with the ability to identify data required, assess time & effort required and establish a project plan
Consults with business clients to determine system functional specifications
Applies comprehensive understanding of how multiple areas collectively integrate to contribute towards achieving business objectives
Consults with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards
recommends solutions
Leads system change process from requirements through implementation
provides user and operational support of application to business users
Formulates and defines systems scope and goals for complex projects through research and fact-finding combined with an understanding of applicable business systems and industry standards

Fulltime

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Senior Customer Operations Data Analyst

Job Description

Job Responsibility

Requirements

Nice to have

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