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Senior Customer Manager

The People Co.

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Location:
United Kingdom, Hertfordshire

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Category:
Sales

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Contract Type:
Not provided

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Salary:

45000.00 - 65000.00 GBP / Year
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Job Description:

A fantastic opportunity has arisen for an experienced Account Manager to join a growing team within a leading organisation in the FMCG sector. If you excel at building strong customer relationships, driving commercial growth and delivering exceptional service, this role offers genuine scope to make an impact.

Job Responsibility:

  • Manage and grow a portfolio of established customers
  • Deliver agreed renewal and revenue targets
  • Identify and convert new business and consulting opportunities
  • Provide accurate sales projections and pipeline management
  • Present services via online demos and in-person meetings
  • Offer regular customer support and ensure ongoing engagement
  • Share customer feedback to support product and service improvements
  • Build strong collaborative relationships across internal teams
  • Maintain high standards of CRM usage and account documentation

Requirements:

  • Demonstrable account management or customer success skills
  • Proven commercial track record with strong financial acumen
  • Excellent communication, influencing and presentation abilities
  • Strong planning skills with exceptional attention to detail
  • FMCG industry experience and strong B2B sales background
  • Ability to build new relationships and nurture existing ones
  • Comfortable working in a high-performance, customer-focused environment
  • Adaptability, curiosity and a growth mindset
  • Understanding of how insights are used by retailers and manufacturers
  • Must hold right to work in the UK
What we offer:
  • Bonus scheme
  • Flexible holiday options
  • Healthy work-life balance
  • Supportive organisation
  • Hybrid working model
  • Empowers you to manage your time effectively

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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