Senior Customer Lifecycle Operations Job at Crusoe (Sunnyvale)

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Senior Sales Operations Lead, APAC

As the Senior Sales Operations Lead you will focus on accelerating our Homes sup...

Location

Singapore

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in related roles (e.g., Strategy and planning, Sales Ops, Rev Ops, Financial Planning & Analysis and/or Analytics)
At least 5 years of experience managing teams
Strong problem solving and analytical skills including designing, developing and evolving financial/business models.
Ability to structure and execute complex analyses and synthesize into clear, actionable insights with business impact
Strong proficiency with data modeling, extraction and business intelligence tools (e.g., Looker, Tableau, Excel, SQL)
Excellent verbal and written communications skills, including presentation skills to all levels within the organization
Experience interacting with senior stakeholders within the organization
Strong project management skills and drive for ownership and results
Ability to prioritize and multi-task and to work in a dynamic, fast-changing entrepreneurial environment
Develop and monitor metrics, dashboards and reporting tools to improve Field productivity and efficiency across the customer lifecycle.

Job Responsibility

Serve as the strategic partner to Regional Directors, translating business objectives into actionable regional strategies. Ensure alignment between leadership goals and local execution by leveraging the sales team to drive successful outcomes.
Be the voice of the region, articulating the nuanced needs of the diverse APAC markets and influencing x-functional stakeholders to help design and build those needs
Lead and develop a team of Sales Operations professionals
Define local go-to-market strategy and operating plan inclusive of segmentation, coverage, routes to market, roles, incentives, enablement growth drivers, and strategic initiative to fit your regions
Lead local programs and strategies to continuously drive our company objectives
Conduct and direct ad-hoc analyses to support business initiatives and leadership inquiries
Diagnose opportunities to strengthen Go-to-Market performance including through identifying levers to optimize resource allocation and/or design for your region
Partner with Supply, Global Markets, and Product Leadership to develop and execute on local strategies and pilots and help scale successful strategies globally
Lead the operating rhythm of your region, including weekly / monthly / quarterly business reviews, annual planning, local sales kickoffs etc.
Ensure effective delivery of Supply plan org objectives through x-functional partnership, oversight and support to course correct where required to land performance

Senior Marketing Operations Manager

We’re looking for an experienced Senior Marketing Operations Manager to oversee ...

Location

India , Bangalore

Salary:

Not provided

Ethos

Expiration Date

Until further notice

Requirements

Deep experience using Iterable, Marketo or similar email management software
Email and SMS deployment experience leveraging scripting languages (liquid template language) and concepts
Extremely high attention to detail, all while managing a large volume of campaigns simultaneously
Process oriented mindset that excels in structured workflows around testing, QA, and stakeholder approvals
Strong analytical skills, competence in SQL, and experience with tools for data analysis i.e. Mode, Chartio, Redshift, Heap
Strong collaboration skills in team environments, ability to effectively work with key stakeholders
High technical aptitude with the ability to quickly ramp up on internal nuances
A minimum of 4 years of experience building cross-channel campaigns using ESP platforms and/or marketing automation platforms
Experience in launching audience-specific dynamic content lifecycle and event-triggered CRM programs
Working familiarity with HTML/CSS

Job Responsibility

Attend project kick offs and be involved in briefs to architect solutions prior to building
Clarify, capture, and optimize requirements in order to build ad-hoc and automated communications
Build, schedule, launch, and monitor complex automated and ad-hoc campaigns across email, SMS, and direct mail
Setting up and monitoring complex journeys, and automations that have static/dynamic content with actionable trigger points
Script dynamic communications to build a personalized user experience
Write SQL to manage/build data tables, and build custom audience segmentation
Maintaining and developing audience segmentation tactics by proactively guiding our team’s data pipeline and data needs
Establishing high quality processes and infrastructure for our email and SMS tooling
Codifying documentation of internal best practices, tooling, and process improvements

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Senior Manager Customer Experience & Digital Transformation

This role is responsible for designing and executing a fit-for-purpose OTC and c...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience
Master’s degree and 6 years of experience
Bachelor’s degree and 8 years of experience
Proficiency English language
BS/MS Degree with 10+ years of experience leading a large service-oriented operations organization focused on customer success, revenue growth and sales
5+ years of experience working with SAP Order to Cash processes, Sales Order Management, Pricing, Delivery, and Billing in a functional/project lead role
Minimum of 3+ years being responsible for full lifecycle, end-to-end SAP Order to Cash implementations, including hands-on design and configuration experience
At least 2 years’ BPO proven experience working in a supervisory role with the ability to collaborate with global cross-functional and cross-regional teams
Must be enthusiastic, self-motivated, high-energy and a driven problem solver – especially in face of resistance or setbacks

Job Responsibility

Analyze business metric data (e.g., KPIs) to identify improvement opportunities and drive performance
Collaborate with Quality, Compliance, Finance, Commercial, IS, and vendors to streamline processes, integrate digital tools, and remove friction points
Present insights and guide decision-making through impactful storytelling and analytics
Provide regular reports and data-driven recommendations to enhance customer experience
Leverages deep OTC knowledge to find opportunities, reduce risks, and design high-impact, efficient solutions
Review transactional backlogs, risks, and proactively plan mitigation strategies
Anticipates market and customer shifts, continuously assessing performance and closing gaps to stay ahead
Ensure accurate and compliant execution of Amgen’s policies and procedures (SOX, quota, quarter-end management)
Prepare and review analytics to supervise operational effectiveness
Lead change management activities to implement critical initiatives

What we offer

competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Senior Manager, Operations Knowledge Systems & Process Design

This isn't traditional knowledge management. You're building the operating syste...

Location

United States , Nashville

Salary:

Not provided

Checkr

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, process improvement, knowledge management, or related fields
3+ years leading teams or complex cross-functional initiatives
Demonstrated expertise in business process design, mapping, and optimization (Lean, Six Sigma, or similar methodologies)
Strong systems thinking—ability to see how knowledge, process, technology, and people interconnect
Proven ability to write clear, effective operational content that scales across audiences and channels
Data fluency: comfortable using metrics and analytics to drive decisions and measure impact
Experience building scalable solutions that work across multiple teams or functions
Excellent stakeholder management skills with ability to influence without authority
Clear, compelling communication—can translate complex systems into understandable frameworks

Job Responsibility

Design and evolve the knowledge infrastructure that powers compliance operations, customer support, and external help center content
Write and oversee the creation of content that works—clear, actionable knowledge that scales across channels and use cases
Develop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured content
Create systems that enable both human agents and AI systems to leverage knowledge effectively
Establish frameworks for knowledge quality, governance, and lifecycle management that scale with business growth
Map, document, and optimize cross-functional processes across compliance, support, and supply chain operations
Design processes that balance efficiency, quality, and customer experience outcomes
Build process frameworks that support continuous improvement and rapid iteration
Harness conversation analytics and AI to surface patterns, gaps, and opportunities in knowledge and process performance
Use operational data and performance metrics to identify knowledge and process gaps and translate insights into action

What we offer

Lunch four times a week
Commuter stipend
Snacks and beverages

Fulltime

Senior Specialist – Global Contract Lifecycle Management

We are looking for a highly skilled & motivated candidate to join our Global Pro...

Location

India , Gurugram

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Law or related field is preferred
Other combinations of job-related experience and education that meet the requirements may be substituted
5+ years of work experience in Contract Management and Legal Operations
Hands-on experience in using CLM tools Sirion / Icertis / Ariba / Coupa or similar
Experience of working on the leading CLM technologies (Sirion, Icertis, DocuSign)
Exposure to Global Procurement or shared services environments
Knowledge of end-to-end contracting process
Customer service mindset with a proactive approach to problem resolution
Ability to build & maintain strong relationships with suppliers & stakeholders
Ability to work in a fast-paced environment

Job Responsibility

Support the day-to-day operations to manage the lifecycle of global contracts within the organization
Collaborate with legal, procurement, sales and other departments to support the drafting, review / redlining and execution of the contracts in line with the business requirement and ensure compliance to meet the business objective
Develop and maintain the templates for efficiency and consistency
Support the data migration activities with the CLM
Track contract milestones and renewal dates, providing reminders for key activities (renewals, expirations)
Ensure timely renewals of the contracts within different categories and ensure detailed reporting
Track and resolve issues related to contract performance, including disputes, breaches, or violations
Stay informed about industry trends & advancements in contracting domain and update on the leading market legal technologies
Identification of process inefficiencies resulting in streamlining the process & enhancing user experience
Maintaining the accuracy, timeliness, & integrity of contract data within the system

Fulltime

Senior Campaign Operations Specialist

We are seeking a highly skilled Senior Campaign Operations Specialist to join ou...

Location

India , Pune

Salary:

Not provided

6sense

Expiration Date

Until further notice

Requirements

6+ years of experience in Digital Advertising, social and email campaign operations, with a focus on Account-Based Marketing (ABM)
BE/BTech/BS or equivalent technical degree in Computer Science or a related technical field
Proven experience working on digital advertising campaigns and creatives
Strong analytical skills and expertise in campaign optimization strategies
Proven track record of managing and optimizing ABM campaigns
Strong troubleshooting and problem-solving skills, with the ability to resolve issues quickly and effectively
Experience in customer-facing roles with excellent communication and interpersonal skills
Expertise in revenue management, including tracking, reporting, and optimization
Experience in inventory management, including resources, tools, and technologies
Demonstrated problem-solving skills, particularly in the context of digital advertising campaigns and creatives

Job Responsibility

Identify, troubleshoot, and resolve technical issues related to ABM campaigns, ensuring smooth execution from start to finish
Participate in customer calls to provide updates, address concerns, and ensure satisfaction throughout the campaign lifecycle
Oversee the tracking and reporting of revenue linked to ABM campaigns
Manage and track resources and inventory for ABM campaigns
Provide guidance and mentorship to junior team members, sharing best practices and insights
Demonstrate a proactive, self-starter mentality
manage operations during various shifts
Generate and present regular reports on campaign performance, operational efficiency, revenue, and inventory management
Work closely with the sales, marketing, and technical teams to ensure that campaigns align with business objectives and are executed efficiently
Constantly seek opportunities to streamline processes, improve operational efficiency, and enhance the overall success of ABM campaigns.

What we offer

Health coverage
Paid parental leave
Generous paid time-off and holidays
Quarterly self-care days off
Stock options
Equipment and support to work and connect with your teams
Numerous learning and development initiatives
Access to LinkedIn Learning platform
Quarterly wellness education sessions
Self care and personal growth initiatives

Fulltime

Senior Customer Lifecycle Operations

Crusoe

Location:
United States , Sunnyvale

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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