Senior Customer Insights Analyst Job at Fullstory (Atlanta)

Customer Insights Analyst Intern

In this internship, you will be at the heart of our strategy to maximize Custome...

Location

Germany , Berlin

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Currently pursuing or have recently completed a Bachelor's, Master's, or Ph.D. in a field such as Data Science, Econometrics, or Statistics
Know the basics in SQL
Have gained first experiences building statistical models in Python or R
Proactive problem solver with a curious mindset and passion for understanding customer behavior
Excellent communication skills with the confidence to present complex information clearly and concisely to senior leaders

Job Responsibility

Crack the Code on Retention: use causal inference to identify the root causes of churn and the true drivers of value
Bridge the Business Silos: work across different domains (Operations, Revenue, Pricing) to understand how different levers impact the customer experience
Steer Investment with ROI: quantify the economic impact of retention drivers to guide the business toward initiatives with the highest financial return
Translate Data to Strategy: turn complex analysis into a clear strategic narrative and present actionable recommendations to senior leadership

What we offer

26 days of vacation, +1 day every year up to a maximum of 30 days
A discount on your Urban Sports Club membership
Attractive company pension options
Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
Online discounts with Corporate Benefits and Future Bens
A cool discount off your personal Flink orders
A modern and dog-friendly office in the heart of Berlin

Fulltime

Senior Customer Supply Chain Analyst

This is a key operational analytical lead within the Customer Supply Chain funct...

Location

Australia , Sydney

Salary:

Not provided

Joseph Joseph

Expiration Date

Until further notice

Requirements

5+ years in customer-facing supply chain, logistics, or operations analysis roles, ideally in FMCG or consumer goods
Demonstrated ability to interpret complex data sets and present clear, actionable insights to senior stakeholders
Strong Excel and data manipulation skills (pivot tables, formulas, dashboards)
knowledge of Power BI or similar tools is a plus
Familiarity with warehouse management systems (WMS), transport management systems (TMS), and ERP platforms (e.g. SAP, Oracle, NetSuite)
Solid understanding of inventory principles, fulfilment workflows, and third-party logistics operations

Job Responsibility

Lead the development and continuous improvement of key operational reports: Daily Sales Report, Order Progress Tracker, Control Tower Report, Availability and Allocation Report, Warehouse & Transport KPI Dashboards, Compliance & Chargeback Tracking
Analyse service and operational trends to drive performance improvements across fulfilment, warehousing, and transport
Present insights and root cause analysis to internal and external stakeholders to drive alignment and issue resolution
Monitor warehouse and transport activities, escalating and resolving issues proactively
Analyses warehouse and transport processes and recommend any adjustment to improve service delivery and costs
Keep with Customer Supply Chain Executives informed about delivery challenges and revised timelines, offering solutions
Create and maintain Customer SOPs for warehouse execution
Own stock reconciliation processes across multiple locations, ensuring full alignment between internal ERP systems and external 3PL WMS platforms
Deep dive into warehousing and transport invoices: Identify variances and unexpected charges, Investigate and challenge discrepancies, Coordinate resolution and alignment with 3PLs and Finance
Lead the preparation of monthly cost-to-serve reports across channels (Retail, B2C, D2C), highlighting trends and areas of concern

What we offer

Competitive salary plus super
Holiday allowance
Company performance related bonus
An exclusive staff discount
Volunteer days
Holiday carry over scheme
Flexible Hybrid remote working
Extra holiday days for long service
Refer a Friend scheme
Training and Development

Fulltime

Senior Marketing Analyst, AI and Insights

Senior Marketing Analyst who’s passionate about turning data into stories and in...

Location

Slovakia , Bratislava

Salary:

2800.00 EUR / Month

Bloomreach

Expiration Date

Until further notice

Requirements

5+ years in marketing analytics, data science, or marketing operations (B2B experience a plus)
Hands-on experience with Marketing Attribution tools, and data visualization tools (like Tableau, Power BI, or Looker)
Strong analytical skills with SQL, Python is a plus
Experience using AI or machine learning tools for marketing insights, forecasting, or automation
A curiosity for new tech — you love testing tools and figuring out how to make them work for your team
Excellent communication skills — you can explain complex data in a way that gets people’s attention

Job Responsibility

Dig into marketing data from Salesforce, Hockeystack, and other tools to uncover insights that shape campaigns, content, and customer strategy
Build dashboards and reports that make complex data simple and actionable for marketing and leadership teams
Experiment with AI-powered analytics — from predictive models and segmentation to generative AI tools that surface new marketing opportunities
Evaluate and recommend new technologies that can help us level up our marketing intelligence stack
Collaborate with marketing, sales, and data teams to make sure insights drive real business impact
Tell great data stories — not just numbers, but clear, compelling narratives that influence decisions and strategies

What we offer

Restricted stock units
Company performance bonus
Great deal of freedom and trust
Flexible working hours
Work virtual-first with several Bloomreach Hubs
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program

Fulltime

Senior Marketing Analyst, AI and Insights

Bloomreach is seeking a Senior Marketing Analyst who obsesses over data, underst...

Location

Czechia , Bratislava; Brno; Prague

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Fluent with data tools and platforms (Salesforce, Google Analytics, paid ad platforms, email analytics systems, BI tools)
Ability to pull data, query databases, or write simple SQL
Comfortable in Excel/Google Sheets and can build complex formulas, pivot tables, and data models
Hands-on experience with AI-powered analytics platforms like Infinigrow, Amoeb.ai, Crayon, Dimension, or similar tools
Obsess over marketing metrics and understand GTM deeply (MQL, SQL, pipeline, CAC, LTV, payback period, attribution)
Actively exploring the AI analytics landscape
Comfortable with ambiguity and learning fast
Think systematically about data
Thrive in fast-paced, ambiguous environments
Communicate clearly and tell stories with data

Job Responsibility

Track and analyze channel performance across the full marketing stack
Measure and optimize ROI across campaigns and initiatives
Build and maintain pipeline funnel analytics
Experiment with AI-powered analytics tools
Build intelligent dashboards and reporting systems
Analyze attribution and customer journey
Identify trends, anomalies, and optimization opportunities
Run experiments and measure impact
Create predictive models and forecasts
Enable the GTM team with data

What we offer

Hands-on experience with the latest AI analytics and marketing intelligence tools
A great deal of freedom and trust
Flexible working hours
Work virtual-first with several Bloomreach Hubs available across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program
$1,500 professional education budget annually

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Senior Business Analyst

Global-e is looking for a Senior Business Analyst to join our growing Analytics ...

Location

Israel , Petah Tikva

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

BSc in Industrial Engineering & Management, Economics, Statistics, or related analytical field
3+ years of experience as a Business Analyst, preferably in e-commerce or a data-driven organization
Experienced with A/B testing and product analytics
Familiar with Sales and Customer success activities
High proficiency in SQL and large and complex data sets
High proficiency in Excel
Experience working with BI tools- preferably Qlik Sense
Excellent analytical, communication, and presentation skills
Strong and fluent English, both written and spoken
Fast learner with independence, problem solving and ownership mindset

Job Responsibility

Define, monitor, and analyze KPIs, business metrics, and customer trends to support strategic decisions
Model and evaluate the impact of major business and product changes
Conduct statistical analyses to uncover trends, correlations, and predictive insights that drive growth
Support product and growth initiatives through A/B testing, feature evaluation, and optimization
Collaborate with cross-functional teams (sales, product, UX) to translate business objectives into actionable analyses
Deliver insights and recommendations to senior leadership and key customers, using clear visualizations and presentations
Monitor and assess the effectiveness of implemented changes and provide feedback on outcomes

Senior BI Analyst

We are seeking a high-performing Senior BI Analyst to join our Finance organizat...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Airalo

Expiration Date

Until further notice

Requirements

4+ years of experience in FP&A, business finance
exposure to high-growth or tech-driven industries, retail or ecommerce is preferred
SQL and financial modeling expertise
experience with complex joins, and analysis
Hands-on experience with modern BI tools (Looker, Lightdash, Tableau, Power BI, Amazon QuickSight)
Strong analytical and quantitative thinking with the ability to structure ambiguous problems
High proficiency in building intuitive, executive-level dashboards
Effective storytelling with data
able to communicate complex insights to senior stakeholders
Demonstrates ownership, high judgment, and ability to manage multiple priorities under tight deadlines

Job Responsibility

Design and develop scalable daily, weekly business dashboards and automated reports for core metrics (revenue, customers - acquisition/retention, vendor margins, product metrics etc.)
Structure and automate the Weekly Business Review (WBR) reporting framework across functions and geographies
Perform deep-dive and root-cause analyses on financial trends, variances, and key business KPIs
Partner with FP&A, Business Finance and Analytics teams to define and maintain data definitions, metrics, and build a single source of truth
Own and build the Executive dashboards to support Monthly Financial Reviews (MFR), Quarterly Business Reviews, OKRs and Board reporting
Leverage tools like SQL, Biq Query, Lightdash, Python, Looker, Tableau, or QuickSight for building BI solutions
Support in data integration initiatives, including identifying gaps, reconciling mismatches across data tables, and recommending fixes
Provide ad hoc data support and scenario modeling for strategic finance initiatives and leadership queries

What we offer

Health Insurance
work-from-anywhere stipend
annual wellness & learning credits
annual all-expenses-paid company retreat in a gorgeous destination

Fulltime

Senior Business Analyst

We’re seeking a savvy Senior Business Analyst to bridge finance and customer exp...

Location

Poland , Krakow

Salary:

12500.00 - 15700.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

5+ years of experience as a Business Analyst or Analytics Lead, with a strong track record in financial analysis and reporting
Proven expertise designing scorecards, KPIs, and predictive models for Customer Experience or similarly cross-functional teams
Hands-on proficiency with Power BI and Metabase (data transformation, DAX/SQL, visualization best practices)
Solid experience with Snowflake (data ingestion, modeling, performance tuning)
Comfortable extracting and analyzing data from Salesforce (Sales Cloud/Service Cloud)
Advanced SQL skills and familiarity with Python or R for ad-hoc and predictive analysis
Exceptional communication skills: able to tailor insights for both technical and non-technical audiences
Availability to work in a hybrid work model, hours 12:00-20:00.

Job Responsibility

Lead design and implementation of CX scorecards and financial KPIs, aligning metrics with budgetary goals and customer outcomes
Develop and deploy predictive models (anomaly detection, churn prediction, CLV forecasting, rolling-forecast budgeting, next-best-action) to anticipate risks and opportunities and guide CX investments
Partner with Finance and CX stakeholders to define measurement frameworks, target-setting approaches, and reporting cadences
Build and maintain interactive dashboards in Power BI and Metabase, ensuring data accuracy, usability, and timely delivery
Leverage Salesforce data to connect customer-journey metrics with revenue and cost drivers
Conduct variance analysis, forecasting, and “what-if” budgeting to inform CX program investments
Create and validate predictive models that tie back to financial and CX scorecards

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Senior Customer Insights Analyst

Fullstory

Location:
United States , Atlanta

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 23, 2026

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