Senior Customer Insights Analyst Job at Fullstory (Atlanta)

Analyst, Customer Insights BI

The Consumer Insights Business Intelligence Analyst will own the backend data ma...

Location

United States , Boulder

Salary:

95700.00 - 140239.00 USD / Year

KeHE Distributors

Expiration Date

Until further notice

Requirements

High competency in PowerBI, including DAX expressions, Power Query (M language), data modeling, relationship management, and row-level security implementation
Advanced SQL proficiency for database management, data exploration, stored procedures, transformation logic, and ad hoc reporting
CPG/retail data fluency: Understanding of UPC-level data structures, velocity, ACV, distribution, promotional lift, and market share metrics
Proficiency in MS Office Suite, especially Excel (pivot tables, VLOOKUP, Power Pivot, VBA)
Experience with syndicated data platforms: SPINS, Circana (formerly IRI), Nielsen, or Numerator
Familiarity with retailer data systems (e.g., Kroger 84.51°, Albertsons Plated, retail POS feeds)
Experience with Tableau or Qlik (in addition to PowerBI)
Python for data pipeline automation, UPC database management, statistical modeling, and integration scripting (pandas, numpy, requests, etc.)
Azure Data Factory, Databricks, or similar ETL tools for data pipeline automation
SSRS report building for enterprise-grade reporting

Job Responsibility

Own the backend data management, UPC-level database architecture, and PowerBI infrastructure that power Consumer Insights’ transformation into a proactive intelligence platform
Write and maintain SQL queries, Python scripts, DAX measures, and Power Query (M) transformations to enable self-service insights, real-time KPI tracking, and predictive modeling
Design, build, and maintain 12+ monthly Brand Intelligence dashboards
Create and maintain the underlying data models, relationships, and row-level security configurations
Develop live OKR tracking dashboards for innovation pipeline, Private Label opportunities, and retailer-specific strategic decks
Build predictive assortment optimization models using Monte Carlo simulations and SKU success forecasting
Own and manage UPC-level data mapping between CPG syndicated sources (SPINS, Circana, Nielsen), internal KeHE product databases, and the PowerBI data models they feed
Build and maintain automated ETL pipelines using Python scripts, SQL stored procedures, and Power Query (M)
Establish and enforce data governance standards for CPG UPC databases
Design and maintain the centralized data architecture (SQL databases, Python-managed data stores)

What we offer

Health/Rx
Dental
Vision
Flexible and health spending accounts (FSA/HSA)
Supplemental life insurance
401(k)
Paid time off
Paid sick time
Short term & long term disability coverage (STD/LTD)
Employee stock ownership (ESOP)

Fulltime

Senior Insights Analyst

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for th...

Location

Australia , South Bank

Salary:

Not provided

Flight Centre Brand

Expiration Date

Until further notice

Requirements

5+ years of experience in product and customer analytics
3+ years of full-time working experience in quantitative analysis roles
Bachelors or Masters in mathematics, data science or analytics, or other numerate, finance, business degree
Experience using relational databases and big data via writing performant queries in SQL against multi-terabyte and billion row datasets in Azure Data Lake, EDW, AWS or Hadoop environments
Experience with modern web analytics tools (Adobe analytics, Google Analytics, Mixpanel etc)
Experience using modern visualisation tools (Power BI, Tableau, Looker, Qlik)

Job Responsibility

Extract data from multiple sources and combine them into required datasets for model building or analytics
Conduct exploratory data profiling techniques, crosstabs, and summary descriptive statistics to uncover actionable insights
Pick analytically valid approaches, favoring iterative delivery that solves for the objective, not just the ask
Clearly and confidently articulate decision-making rationale, solutions, methodologies, and frameworks to both technical and non-technical stakeholders
Leverage data to shape product squad strategy, providing support and/or leadership as needed
Play a critical role in tackling opaque, unstructured problems and develop core analytic frameworks that shape the business
Build out data availability and business intelligence solutions while fostering a data-driven culture across teams

What we offer

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry
Development: Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising

Fulltime

Principal Analyst, Customer Insights

The Principal Analyst, Customer Insights is a senior individual contributor resp...

Location

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

8–10+ years of healthcare analytics experience, with strong payer experience preferred
Deep expertise in medical economics, claims data analysis, quality performance measurement, and value-based care
Advanced SQL proficiency, including optimization of complex queries in large data environments
Experience designing analytic methodologies and scalable frameworks
Demonstrated success influencing senior or executive stakeholders
Proven experience leading large, complex analytic initiatives with significant business impact
Strong data storytelling and executive-level communication skills
Experience mentoring and elevating senior analytic talent

Job Responsibility

Define and lead analytic strategy across large-scale, high-visibility customer engagements
Architect advanced analytic frameworks supporting medical economics, performance measurement, population health, and value-based care initiatives
Serve as the senior-most analytic escalation point for complex methodological or data integrity questions
Translate contractual requirements and strategic objectives into measurable analytic roadmaps
Drive cross-functional alignment across Product, Engineering, Actuarial, Data Science, Finance, and Customer Success
Ensure technical excellence and rigor in all analytic deliverables
establish quality standards and governance practices
Identify scalable opportunities for automation, reusable intellectual property, and analytic innovation
Present insights and strategic recommendations to senior and executive-level stakeholders
Mentor and develop Lead, Senior, and Data Analysts, elevating analytic capability across the team

What we offer

Pet Insurance
Health Insurance
Dental Insurance
Vision Insurance
FSA
HSA
HSA With Employer Contribution
Life Insurance
Short-Term Disability
Long-Term Disability

Senior analyst customer growth marketing dialogic

The Sr. Analyst will help drive performance within our Customer Value Generation...

Location

United States , New York

Salary:

78000.00 - 124750.00 USD / Year

Amex

Expiration Date

Until further notice

Requirements

2+ years of relevant experience
Extreme attention to detail and accuracy
Ability to look at situations/roadblocks from different angles and articulate a clear perspective on solutions
Superior verbal and written communication skills
Ability to build and influence internal relationships
Experience implementing customer marketing strategies
Strong skills within MS Excel and PowerPoint
Bachelor’s Degree

Job Responsibility

Flawless execution of marketing campaigns in Value Generation Phone channels
Management and ownership of all aspects of campaign set-up and execution
Define the offer strategy in partnership with product and marketing partners
Analyze the performance of marketing treatments, and make insightful recommendations
Collaborate and maintain strong relationships with key partners
Create simple yet effective dialogic marketing copy and user experiences
Define the strategy of card treatment opportunities (Employee Card/ Delta Upgrade & X-sell) in the channel
Bring new and innovative treatments and capabilities to market
Break down complex problems into simple parts, develop creative solutions, and make recommendations to key stakeholders

What we offer

Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model
20+ weeks paid parental leave for all parents
Free access to global on-site wellness centers
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Senior Customer Data Analyst

You’ll be a key member of our Customer Analytics team, using rich data from both...

Location

United Kingdom , Liverpool

Salary:

Not provided

Matalan

Expiration Date

Until further notice

Requirements

Strong stakeholder skills — confident presenting, influencing and building relationships across the business
Expert SQL skills, with the ability to write and optimise complex queries
Experience in customer analytics within B2C retail or e-commerce
Advanced analytical capability, including causal analysis and test & learn approaches
Experience with Python (or similar) for more advanced analysis and automation
Strong data visualisation skills — able to tell clear, compelling stories (Power BI preferred)
Familiarity with web analytics tools (e.g. Google Analytics, Amplitude)
Commercial awareness — able to link data directly to revenue and business outcomes
A collaborative mindset, with a passion for mentoring and developing others
A genuine interest in customer behaviour and using insight to drive better decisions

Job Responsibility

Turning business challenges into analytical solutions, delivering insight that shapes strategy
Building and automating dashboards and pipelines (Power BI), working closely with Data Engineering
Using advanced analytics (e.g. causal inference, test & learn) to measure marketing and customer impact
Driving customer segmentation in collaboration with Data Science and Customer Insight teams
Leading analytical projects end-to-end, from scoping through to delivery and storytelling
Building strong stakeholder relationships — confidently challenging and influencing to ensure focus on high-impact work
Mentoring and supporting junior analysts, sharing best practice and developing capability across the team
Producing clear, well-structured documentation to support reuse and scalability

What we offer

20% staff discount, which increases with length of service
Thrive Recognition Scheme
Wellbeing support provided by the Retail Trust
Life Assurance
Retail Rewards platform offering discounts for other retailers
Pension Scheme
Access to a wide range of career development
Additional benefits may apply depending on your role and area of the business

Fulltime

Customer Insights & BI Analyst

This is a hands-on, technical role where you'll use Power BI and SQL to design s...

Location

United Kingdom , Brentford

Salary:

65000.00 - 70000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

BI Analyst or Senior BI Analyst role with strong Power BI and SQL capability
Customer Insights or Customer Analytics role with hands-on dashboard and reporting ownership
Reporting Analyst or Commercial Analyst role with experience turning data into practical business insight
BI Developer role with strong modelling capability and stakeholder exposure
D365 CE / Dataverse reporting environment where you've built reporting around customer, service, or journey data
Technically strong BI developer who likes building reporting the 'right way'
Comfortable creating scalable structures, clear KPIs, and dashboards that leaders actually use
Curious and commercially minded, with the ability to challenge assumptions and translate complex data into practical insight
Confident balancing priorities and partnering with stakeholders across the business

Job Responsibility

Design and build Power BI dashboards, KPI reporting and analytical models that improve visibility of customer and service performance
Define and implement clear, consistent measures for customer health, satisfaction, service completion, SLAs, retention and leading indicators of risk
Work with SQL and Dynamics 365 CE / Dataverse data to create accurate, scalable and decision-useful reporting
Build semantic models, measures and governance-ready definitions that support consistent reporting across markets
Partner with stakeholders to translate business questions into clear reporting requirements and practical insight
Identify where reporting can better highlight risk, service gaps and performance improvement opportunities
Support the development of modern analytics capability, including Microsoft Fabric and predictive insight where appropriate

What we offer

Company bonus (10%)
30 days holiday plus Bank Holidays
5% Contributory Pension scheme
Family life assurance (3x salary)
Private healthcare from day 1
Enhanced maternity and paternity pay
Cycle to work scheme
Learning and career development support (internal + external courses)
Employee recognition programme
Corporate discount scheme (including Virgin Active / Gymflex)

Fulltime

Senior Data & Insights Analyst

As Flight Centre Travel Group’s (FCTG) Senior Data & Insights Analyst you will d...

Location

Australia , Brisbane

Salary:

Not provided

Flight Centre Brand

Expiration Date

Until further notice

Requirements

5+ years of experience in product and customer analytics
3+ years of full-time working experience in quantitative analysis roles
Experience using relational databases and big data via writing performant queries in SQL against multi-terabyte and billion row datasets in Azure Data Lake, EDW, AWS or Hadoop environments
Experience with modern web analytics tools (Adobe analytics, Google Analytics, Mixpanel, etc.)
Experience using modern visualisation tools (Power BI, Tableau, Looker, Qlik)
Solid experience hiring, building, mentoring and leading a team
Experience in a relevant area – travel, E-commerce, or technology is a strong plus
Excellent oral and written skills to communicate complex issues and influence others internally and externally
Strong interpersonal skills and ability to gain the respect of senior management and external executives and partners
Excellent quantitative, analytical and critical thinking skills

Job Responsibility

Extract data from multiple data sources and combine them into the required datasets for model building or analytics
Conduct exploratory data profiling techniques, product crosstabs, common summary descriptive statistics, etc.
Pick analytically valid approaches, appropriate in terms of level of effort, favouring iterative delivery that solve for the objective, not the ask
Demonstrate understanding of business domain and can recommend model changes, continuously evolving information and requirements
Become knowledgeable in visualisation tools (Power BI), creating complex calculations using advanced features
Clearly and confidently articulate decision-making rationale, solutions, methodologies and frameworks to team members and both technical and non-technical partners
Leverage data to shape your product squad's strategy, providing support and/or leadership wherever needed
Play a critical role in attacking opaque, unstructured problems
develop core analytic frameworks that shape the way the company thinks about our business
Own projects that span disparate groups with varying levels of technical fluency from end-to-end

What we offer

Salary: generous base salary package up to $140 k (+ super), based on experience
Culture: inclusive company, team culture, certified Great Place To Work® Australia New Zealand Pty Ltd
Our People: Equal Opportunity Employer
Development: Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: accessible via employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: including family and friends - on flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: career opportunities in a network of brands and businesses across the globe, promote from within
Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with partner BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family

Fulltime

Senior Customer Experience Analyst

As a Senior Customer Experience Analyst, you will be a key member of the Profess...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Finance, or a related field, or equivalent practical experience
5+ years of experience in an operations, business analyst, or project coordination role, preferably within a professional services or technology organization
Demonstrated experience with financial processes such as purchase requisitions, purchase order management, and cost tracking
Proficiency with Professional Services Automation (PSA) tools (e.g., Clarizen, NetSuite OpenAir) and CRM systems
Strong analytical skills with proven experience in creating reports and deriving actionable insights from data

Job Responsibility

Manage the end-to-end subcontractor purchase requisition process, including creating engagement letters, building purchase requests, and tracking approvals
Oversee supplier purchase order funds, collaborating with Professional Services managers to manage budgets and process requests for additional funding
Track and analyze subcontractor costs for the NAM region, providing regular and ad-hoc reporting to support strategic decision-making
Ensure data integrity by diligently updating systems and tools, such as the PSA tool (Clarizen), with required project and financial information
Collaborate with pre-sales teams by building and managing the review process for Statement of Works (SOWs) and service contracts
Support the project delivery team by creating and setting up projects within the PSA tool (Clarizen) to ensure a smooth handoff
Proactively identify and recommend opportunities for process improvements based on data analysis to enhance operational efficiency and service quality
Uphold and contribute to organizational standards to maintain high-quality service delivery and customer satisfaction

Fulltime

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Senior Customer Insights Analyst

Job Description

Job Responsibility

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