CrawlJobs Logo

Senior Customer Insight Analyst

parking.net Logo

Parking Network B.V.

Location Icon

Location:
United Kingdom , Manchester

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Senior Customer Insight Analyst, you’ll play a key role in understanding customer behaviour, preferences and needs, turning complex data into clear, actionable insights that drive commercial and customer strategy. Working closely with Marketing, Customer Services and E-commerce teams, you’ll help shape data-led decisions that improve campaign performance, customer retention and lifetime value. Your insight will directly support CAVU’s ambitious growth plans and enhance the end-to-end customer experience.

Job Responsibility:

  • Collecting, analysing and interpreting customer data from multiple sources to identify trends, patterns and opportunities
  • Building, maintaining and optimising dashboards and reporting suites using best-in-class BI tools
  • Developing and maintaining customer segmentation models to support targeted and personalised marketing
  • Acting as a Super User of our Customer Data Platform (CDP), creating and managing audiences based on demographic, transactional and behavioural data
  • Monitoring and analysing customer feedback across surveys, reviews and social channels
  • Building predictive models (e.g. churn and lifetime value) to forecast customer behaviour
  • Partnering with customer service and marketing teams to proactively address challenges and capitalise on opportunities

Requirements:

  • Experience in a data, insight or customer analytics role
  • Strong SQL skills and experience working with relational databases
  • Hands-on experience with data visualisation tools such as Power BI, Tableau or Google Data Studio
  • Experience generating customer insight for stakeholders at all levels of the business
  • Experience automating reports and dashboards to improve efficiency
  • Advanced Excel skills (highly desirable)
  • Exposure to AWS or cloud-based data environments (desirable)

Nice to have:

  • Experience working with Customer Marketing or CRM teams
  • Knowledge of customer analysis, segmentation, LTV, A/B testing and discount strategies
  • Experience managing audiences within a CDP or CRM platform
  • Strong organisation skills and the ability to juggle multiple projects
  • Excellent communication skills, with confidence presenting insight and recommendations
What we offer:
  • 25 days holiday, increasing with service (up to 28)
  • Option to buy up to 10 extra days + 4 flexible bank holidays
  • 10% company pension
  • Annual bonus scheme
  • On-site gym
  • MediCash scheme
  • A range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking
  • Rail and retail discounts
  • 2 paid volunteering days per year
  • Access to health & wellbeing events, ID&E activities, and learning opportunities
  • Formal and informal development options, including mentoring programmes and learning grants
  • Enhanced parental leave (T&Cs apply)

Additional Information:

Job Posted:
January 04, 2026

Expiration:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Parking Network B.V. - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Customer Insight Analyst

Customer Insights Analyst Intern

In this internship, you will be at the heart of our strategy to maximize Custome...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
cherry.vc Logo
Cherry Ventures
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently pursuing or have recently completed a Bachelor's, Master's, or Ph.D. in a field such as Data Science, Econometrics, or Statistics
  • Know the basics in SQL
  • Have gained first experiences building statistical models in Python or R
  • Proactive problem solver with a curious mindset and passion for understanding customer behavior
  • Excellent communication skills with the confidence to present complex information clearly and concisely to senior leaders
Job Responsibility
Job Responsibility
  • Crack the Code on Retention: use causal inference to identify the root causes of churn and the true drivers of value
  • Bridge the Business Silos: work across different domains (Operations, Revenue, Pricing) to understand how different levers impact the customer experience
  • Steer Investment with ROI: quantify the economic impact of retention drivers to guide the business toward initiatives with the highest financial return
  • Translate Data to Strategy: turn complex analysis into a clear strategic narrative and present actionable recommendations to senior leadership
What we offer
What we offer
  • 26 days of vacation, +1 day every year up to a maximum of 30 days
  • A discount on your Urban Sports Club membership
  • Attractive company pension options
  • Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
  • Online discounts with Corporate Benefits and Future Bens
  • A cool discount off your personal Flink orders
  • A modern and dog-friendly office in the heart of Berlin
  • Fulltime
Read More
Arrow Right

Senior Customer Supply Chain Analyst

This is a key operational analytical lead within the Customer Supply Chain funct...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
eu.josephjoseph.com Logo
Joseph Joseph
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in customer-facing supply chain, logistics, or operations analysis roles, ideally in FMCG or consumer goods
  • Demonstrated ability to interpret complex data sets and present clear, actionable insights to senior stakeholders
  • Strong Excel and data manipulation skills (pivot tables, formulas, dashboards)
  • knowledge of Power BI or similar tools is a plus
  • Familiarity with warehouse management systems (WMS), transport management systems (TMS), and ERP platforms (e.g. SAP, Oracle, NetSuite)
  • Solid understanding of inventory principles, fulfilment workflows, and third-party logistics operations
Job Responsibility
Job Responsibility
  • Lead the development and continuous improvement of key operational reports: Daily Sales Report, Order Progress Tracker, Control Tower Report, Availability and Allocation Report, Warehouse & Transport KPI Dashboards, Compliance & Chargeback Tracking
  • Analyse service and operational trends to drive performance improvements across fulfilment, warehousing, and transport
  • Present insights and root cause analysis to internal and external stakeholders to drive alignment and issue resolution
  • Monitor warehouse and transport activities, escalating and resolving issues proactively
  • Analyses warehouse and transport processes and recommend any adjustment to improve service delivery and costs
  • Keep with Customer Supply Chain Executives informed about delivery challenges and revised timelines, offering solutions
  • Create and maintain Customer SOPs for warehouse execution
  • Own stock reconciliation processes across multiple locations, ensuring full alignment between internal ERP systems and external 3PL WMS platforms
  • Deep dive into warehousing and transport invoices: Identify variances and unexpected charges, Investigate and challenge discrepancies, Coordinate resolution and alignment with 3PLs and Finance
  • Lead the preparation of monthly cost-to-serve reports across channels (Retail, B2C, D2C), highlighting trends and areas of concern
What we offer
What we offer
  • Competitive salary plus super
  • Holiday allowance
  • Company performance related bonus
  • An exclusive staff discount
  • Volunteer days
  • Holiday carry over scheme
  • Flexible Hybrid remote working
  • Extra holiday days for long service
  • Refer a Friend scheme
  • Training and Development
  • Fulltime
Read More
Arrow Right

Senior Marketing Analyst, AI and Insights

Senior Marketing Analyst who’s passionate about turning data into stories and in...
Location
Location
Slovakia , Bratislava
Salary
Salary:
2800.00 EUR / Month
bloomreach.com Logo
Bloomreach
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in marketing analytics, data science, or marketing operations (B2B experience a plus)
  • Hands-on experience with Marketing Attribution tools, and data visualization tools (like Tableau, Power BI, or Looker)
  • Strong analytical skills with SQL, Python is a plus
  • Experience using AI or machine learning tools for marketing insights, forecasting, or automation
  • A curiosity for new tech — you love testing tools and figuring out how to make them work for your team
  • Excellent communication skills — you can explain complex data in a way that gets people’s attention
Job Responsibility
Job Responsibility
  • Dig into marketing data from Salesforce, Hockeystack, and other tools to uncover insights that shape campaigns, content, and customer strategy
  • Build dashboards and reports that make complex data simple and actionable for marketing and leadership teams
  • Experiment with AI-powered analytics — from predictive models and segmentation to generative AI tools that surface new marketing opportunities
  • Evaluate and recommend new technologies that can help us level up our marketing intelligence stack
  • Collaborate with marketing, sales, and data teams to make sure insights drive real business impact
  • Tell great data stories — not just numbers, but clear, compelling narratives that influence decisions and strategies
What we offer
What we offer
  • Restricted stock units
  • Company performance bonus
  • Great deal of freedom and trust
  • Flexible working hours
  • Work virtual-first with several Bloomreach Hubs
  • Company events
  • 5 paid days off to volunteer
  • People Development Program
  • Communication coach available
  • Leader Development Program
  • Fulltime
Read More
Arrow Right

Senior Marketing Analyst, AI and Insights

Bloomreach is seeking a Senior Marketing Analyst who obsesses over data, underst...
Location
Location
Czechia , Bratislava; Brno; Prague
Salary
Salary:
Not provided
bloomreach.com Logo
Bloomreach
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent with data tools and platforms (Salesforce, Google Analytics, paid ad platforms, email analytics systems, BI tools)
  • Ability to pull data, query databases, or write simple SQL
  • Comfortable in Excel/Google Sheets and can build complex formulas, pivot tables, and data models
  • Hands-on experience with AI-powered analytics platforms like Infinigrow, Amoeb.ai, Crayon, Dimension, or similar tools
  • Obsess over marketing metrics and understand GTM deeply (MQL, SQL, pipeline, CAC, LTV, payback period, attribution)
  • Actively exploring the AI analytics landscape
  • Comfortable with ambiguity and learning fast
  • Think systematically about data
  • Thrive in fast-paced, ambiguous environments
  • Communicate clearly and tell stories with data
Job Responsibility
Job Responsibility
  • Track and analyze channel performance across the full marketing stack
  • Measure and optimize ROI across campaigns and initiatives
  • Build and maintain pipeline funnel analytics
  • Experiment with AI-powered analytics tools
  • Build intelligent dashboards and reporting systems
  • Analyze attribution and customer journey
  • Identify trends, anomalies, and optimization opportunities
  • Run experiments and measure impact
  • Create predictive models and forecasts
  • Enable the GTM team with data
What we offer
What we offer
  • Hands-on experience with the latest AI analytics and marketing intelligence tools
  • A great deal of freedom and trust
  • Flexible working hours
  • Work virtual-first with several Bloomreach Hubs available across three continents
  • Company events
  • 5 paid days off to volunteer
  • People Development Program
  • Communication coach available
  • Leader Development Program
  • $1,500 professional education budget annually
  • Fulltime
Read More
Arrow Right

Business Analyst, Customer Service

The Business Analyst (BA) is a critical role focused on driving operational exce...
Location
Location
Sweden , Stockholm
Salary
Salary:
Not provided
instabee.com Logo
Instabee
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-6 years of experience in a BA role in the Customer Service space
  • Preferably a degree in Analytics, Business Administration, Data Science, Statistics, or another related quantitative or operational field, or equivalent experience in a similar analytical or process-focused role
  • Strong Excel/Google Sheets skills
  • Ability to break down complex data, design scalable solutions, and manipulate/clean up messy and unstructured data
  • Advanced reporting expertise in creating dashboards, reports, and KPIs using tools like Tableau, Steep, or Power BI
  • Experience designing and building predictive models
  • Basic SQL Proficiency
  • Fluent in Swedish
  • Speak and write English fluently
  • Ability to influence and collaborate with senior leadership across multiple teams and departments
Job Responsibility
Job Responsibility
  • Data Analysis & Root Cause Identification: Leverage large datasets to conduct quantitative deep-dives, identify performance variance and cost drivers, and perform Root Cause Analysis
  • Reporting & Visualization: Design, develop, and maintain dynamic dashboards and reports for real-time, actionable insights
  • Trend & Forecasting: Analyze data across channels to determine interaction volume trends and service activity to develop business insights and forecast required staffing levels
  • Collaboration: Engage with stakeholders to align data initiatives and collaborate with business, data, and tech teams to ensure smooth data flow, integration, and quality
  • Process Evaluation: Evaluate customer service and operations processes to identify inefficiencies and areas for enhancement
  • Mapping: Evaluate and map current-state business processes to identify bottlenecks and areas for automation
  • Solution Modeling: Develop and model optimized future-state processes and solutions to reduce operational costs, improve agent productivity, and enhance customer experience
  • Strategy & Implementation: Develop and implement solutions and optimization strategies to meet company objectives
  • Advisory: Proactively advise customer service process owners on opportunities for process optimization
  • Requirement Gathering: Lead requirement-gathering sessions, translating high-level business goals into detailed functional and non-functional specifications
What we offer
What we offer
  • Hybrid setup and flexible working hours
  • Modern, newly renovated office with a 360-degree view around Stockholm
  • Puppy friendly: Whole floor dedicated for furry friends
  • Fun & Games: Ping pong, Shuffleboard, Foosball, and a Karaoke Room
  • Parental Pay for Six Months
  • A Day Off on Your Birthday each year
  • Challenging environment, skill development, and the opportunity to set new processes
  • Fulltime
Read More
Arrow Right

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...
Location
Location
United States
Salary
Salary:
111220.00 - 133422.00 USD / Year
babylist.com Logo
Babylist
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
  • Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
  • Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
  • 3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
  • Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
  • Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
  • Experience integrating data across multiple systems and working with APIs
  • Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
  • Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
  • Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)
Job Responsibility
Job Responsibility
  • Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
  • Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
  • Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
  • Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
  • Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
  • Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
  • Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
  • Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
  • Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
  • Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction
What we offer
What we offer
  • Competitive salary with equity and bonus opportunities
  • Company-paid medical, dental, and vision insurance
  • Retirement savings plan with company matching and flexible spending accounts
  • Generous paid parental leave and PTO
  • Remote work stipend to set up your office
  • Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
  • Fulltime
Read More
Arrow Right

Senior Business Analyst

Global-e is looking for a Senior Business Analyst to join our growing Analytics ...
Location
Location
Israel , Petah Tikva
Salary
Salary:
Not provided
global-e.com Logo
Global-e
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BSc in Industrial Engineering & Management, Economics, Statistics, or related analytical field
  • 3+ years of experience as a Business Analyst, preferably in e-commerce or a data-driven organization
  • Experienced with A/B testing and product analytics
  • Familiar with Sales and Customer success activities
  • High proficiency in SQL and large and complex data sets
  • High proficiency in Excel
  • Experience working with BI tools- preferably Qlik Sense
  • Excellent analytical, communication, and presentation skills
  • Strong and fluent English, both written and spoken
  • Fast learner with independence, problem solving and ownership mindset
Job Responsibility
Job Responsibility
  • Define, monitor, and analyze KPIs, business metrics, and customer trends to support strategic decisions
  • Model and evaluate the impact of major business and product changes
  • Conduct statistical analyses to uncover trends, correlations, and predictive insights that drive growth
  • Support product and growth initiatives through A/B testing, feature evaluation, and optimization
  • Collaborate with cross-functional teams (sales, product, UX) to translate business objectives into actionable analyses
  • Deliver insights and recommendations to senior leadership and key customers, using clear visualizations and presentations
  • Monitor and assess the effectiveness of implemented changes and provide feedback on outcomes
Read More
Arrow Right

Senior BI Analyst

We are seeking a high-performing Senior BI Analyst to join our Finance organizat...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
airalo.com Logo
Airalo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience in FP&A, business finance
  • exposure to high-growth or tech-driven industries, retail or ecommerce is preferred
  • SQL and financial modeling expertise
  • experience with complex joins, and analysis
  • Hands-on experience with modern BI tools (Looker, Lightdash, Tableau, Power BI, Amazon QuickSight)
  • Strong analytical and quantitative thinking with the ability to structure ambiguous problems
  • High proficiency in building intuitive, executive-level dashboards
  • Effective storytelling with data
  • able to communicate complex insights to senior stakeholders
  • Demonstrates ownership, high judgment, and ability to manage multiple priorities under tight deadlines
Job Responsibility
Job Responsibility
  • Design and develop scalable daily, weekly business dashboards and automated reports for core metrics (revenue, customers - acquisition/retention, vendor margins, product metrics etc.)
  • Structure and automate the Weekly Business Review (WBR) reporting framework across functions and geographies
  • Perform deep-dive and root-cause analyses on financial trends, variances, and key business KPIs
  • Partner with FP&A, Business Finance and Analytics teams to define and maintain data definitions, metrics, and build a single source of truth
  • Own and build the Executive dashboards to support Monthly Financial Reviews (MFR), Quarterly Business Reviews, OKRs and Board reporting
  • Leverage tools like SQL, Biq Query, Lightdash, Python, Looker, Tableau, or QuickSight for building BI solutions
  • Support in data integration initiatives, including identifying gaps, reconciling mismatches across data tables, and recommending fixes
  • Provide ad hoc data support and scenario modeling for strategic finance initiatives and leadership queries
What we offer
What we offer
  • Health Insurance
  • work-from-anywhere stipend
  • annual wellness & learning credits
  • annual all-expenses-paid company retreat in a gorgeous destination
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy