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Skyhigh Security Logo Skyhigh Security · -

Senior Customer Growth Manager

Canada, Vancouver · Job Posted February 20, 2026
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Job Description

As a member of the customer marketing team, you will play a critical role in driving growth across the entire customer journey. You will manage a high volume of customers in a scaled one-to-many motion by leveraging automation, AI-driven insights, and self-service tools to drive product adoption, retention, and growth. With a focus on delivering an excellent customer experience, you will positively impact ARR and retention.

Job Responsibility

  • Deeply understand the customer journey and apply that knowledge to engage customers across their journey
  • Manage a large portfolio of customers at scale by using automated workflows, in-app messaging, email campaigns, and self-service resources
  • Create and execute digital-touch engagement strategies across the customer journey using a combination of marketing channels, analytics, and experimentation to increase customer retention, loyalty and ARR
  • Experiment with new tactics and technologies, including AI-driven insights, automation and data insights, to personalize outreach, identify growth opportunities and optimize engagement
  • Analyze data and metrics to understand customer behavior, identify trends, and measure the effectiveness of campaigns, implementing A/B tests and other experiments to refine tactics and improve ROI
  • Work collaboratively with Customer Success, Sales, Product Marketing and Field Marketing teams to create a unified customer experience

Requirements

  • 4-5 years of experience in customer marketing or digital customer success
  • Experience with customer success platforms and marketing automation platforms
  • Analytical with a strong ability to interpret data and use it to inform decisions
  • Highly collaborative and like to work cross functionally
  • Empathize with customers and are invested in their success
  • Deep understanding of customer behavior and the customer journey
  • Like to experiment, learn and adapt as you go

What we offer

  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement
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