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Senior Customer Experience Program Manager

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Microsoft Corporation

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Location:
United States , Atlanta

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

119800.00 - 234700.00 USD / Year
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Job Description:

We are hiring a Senior Customer Experience Program Manager – Sovereign Cloud to lead support readiness and customer experience strategy across Microsoft’s global Sovereign and Government cloud portfolio. This role provides strategic leadership across engineering, support delivery, and regional operating partners to ensure Azure Sovereign clouds are support ready, scalable, compliant, and capable of delivering exceptional customer outcomes from Day 1. You will operate in a highly ambiguous, cross organizational environment, setting the bar for supportability, driving alignment across stakeholders, and translating complex signals into actionable insights that improve customer trust and operational health.

Job Responsibility:

  • Define and drive end to end support readiness (people, process, technology) for multiple Sovereign clouds, including existing (France, Germany, Singapore, US Government) and newly launched environments
  • Partner closely with Azure engineering, support delivery, and regional Sovereign Cloud NCOE (National Cloud Operating Entity) leadership to ensure seamless, compliant support experiences
  • Set the supportability strategy and readiness framework for new Sovereign cloud launches, influencing design decisions upstream to prevent customer impact
  • Own global reporting, dashboards, analytics, and insights across Sovereign and Government clouds
  • translate data into clear narratives, risk assessments, and executive ready recommendations
  • Leverage AI, automation, and operational insights to proactively identify gaps, reduce risk, and improve customer experience at scale
  • Drive alignment across geographically distributed teams and operating partners, ensuring clarity of ownership, accountability, and execution
  • Represent Sovereign and Government customer needs in cross org forums, influencing priorities and investments to strengthen long term customer trust
  • Embody our culture and values

Requirements:

  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • Must pass Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
  • Citizenship Verification: This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship

Nice to have:

  • Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • Proven experience working with government agencies, sovereign entities, or regulated industries, with strong understanding of their missions, operating models, and IT environments
  • Deep knowledge of Sovereign compliance, security, privacy, and governance models, including data residency, geo centric architectures, and regulatory constraints
  • Strong, hands on understanding of Azure services and cloud technologies
  • Demonstrated supportability domain expertise, including readiness planning, operational processes, and support delivery models at scale
  • Experience driving support or customer engineering programs for Government and/or Sovereign customers or partners
  • Advanced data and analytics skills, with hands on experience using tools such as SQL, Power BI, Kusto, or similar, to generate insights and influence decisions
  • Exceptional collaboration and stakeholder management skills, with the ability to influence across engineering, support, and partner organizations globally
  • Experience working effectively across multiple geographies, cultures, and organizational boundaries

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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