Senior Customer Experience Program Manager

We’re transforming the way Windows engages and supports our most important Commercial customers to drive product adoption, quality and innovation. We do it through fast incident response and deep customer connections, informed by data and accelerated with the power of AI. If you want to be at the center of this transformation, this is the role for you. As a Senior Customer Experience Program Manager, you’ll be a key driver behind the success of Microsoft’s Mission Critical Services for Windows; supporting customers, partnering with engineering leaders, product teams, and cross-functional stakeholders to unlock the full potential of Windows for these premium Commercial customers. You’ll orchestrate seamless service delivery, coordinate rapid incident response and champion feedback loops that shape future improvements of the Windows product. You will apply diagnostic insights, AI, and deep technical expertise to optimize Windows functionality and reliability for your assigned customers; ensuring they consistently experience Windows at its best. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.