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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Senior Customer Experience Program Manager

United States, Multiple Locations 119800.00 - 234700.00 USD / Year · Job Posted April 12, 2026
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Job Description

AI is transforming the enterprise landscape, redefining how businesses innovate, operate, and deliver value. At Microsoft, we believe the next wave of productivity will come from empowering every developer to build AI-powered experiences that delight customers and drive commercial success. Windows is at the heart of this transformation, serving as the most widely adopted platform for enterprise applications worldwide. This role offers you the opportunity to shape the future of AI on Windows - helping millions of developers harness cutting-edge AI capabilities to create secure, scalable, and impactful solutions for commercial customers. As Senior Customer Experience Program Manager and part of Windows Platform + Developer team, you would sit side-by-side with product and engineering teams building cutting-edge AI platforms, including Windows AI Foundry and MCP on Windows. You will be in the core of intersection between technology, business and innovation, partnering closely across product, engineering, sales and marketing to enable value of on-device AI with commercial customers across industries, segments and markets.

Job Responsibility

  • Define the Vision: Drive the strategy for enabling AI-powered development on Windows, aligning with Microsoft’s broader AI platform investments
  • Partner with Industry Leaders: Collaborate and drive adoption of new technologies with top ISVs (app developers), SIs (system integrators), enterprise customers, and internal engineering teams to deliver solutions that meet real-world business needs
  • Champion Enterprise Readiness: Drive validation of Windows AI platform with commercial customers to influence product roadmap, ensure AI platforms on Windows meet the highest standards for security, compliance, and performance in commercial environments
  • Empower Developers: Build programs, tools, and guidance that make it seamless for developers to integrate AI into their Windows applications
  • Shape the Ecosystem: Influence product roadmaps, SDKs, and developer experiences to accelerate AI adoption across industries

Requirements

  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • 4+ years experience in technical product management
  • including, driving multiple simultaneous projects with high attention to detail, including cross-group collaboration and demonstrating effective communication
  • 4+ years experience engaging with customers and stakeholders, building tech sales pipelines from the ground up, and utilizing keen knowledge of enterprise software operations to guide customers effectively, serving as both a trusted advisor and a technical evangelist

Nice to have

  • 6+ years of experience with Windows operating system and application development
  • 6+ years of Program management experience driving multiple simultaneous projects with high attention to detail, including cross-group collaboration and demonstrating effective communication
  • Experience collaborating with external engineering partners to design, build, or integrate technical solutions. This includes working across organizational boundaries to align architecture, drive joint development efforts, troubleshoot complex issues, and ensure successful delivery of shared goals
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