Senior Customer Experience Engineer

Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the largest businesses in the world. Dynamics 365 Contact Center is an AI-first solution that lets our customers run intelligent and highly scalable contact centers. We are building a next-generation global support model that combines product engineering, data-driven insights, customer advocacy, and continuous improvement. As an experienced Senior Customer Experience Engineer joining the Microsoft Dynamics Contact Center Support team, you will be responsible for delivering world-class engineering support for our largest and most strategic customers, ensuring the reliability, scalability, and performance of their mission-critical workloads. This role is an opportunity to work at cloud scale, solve complex technical challenges, and directly influence product quality and customer satisfaction. You will be part of a global, 24x7 support engineering team working across Dynamics 365 Contact Center.