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Senior Customer Experience and Engagement Analyst

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Mastercard

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Location:
Egypt

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

This Customer Experience and Egnagement role will be focused on supporting Brighterion's customers utilizing our Aquiring Fraud solutions. The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the Brighterion services provided through existing partners and direct deployments. The role will be primarily focused on supporting the MEA region.

Job Responsibility:

  • Drive additional adoption of Brighterion services through existing and new channels
  • Manage new potential customers/relationships
  • Upsell additional services and opportunities to existing Brighterion customers
  • Participates in customer implementation and status meetings
  • Ensure continued satisfaction of existing customers, including proactive monitor of customers
  • Coordinate between Brighterion Implementation, Brighterion Product, and MPGS internal teams

Requirements:

  • Bachelors in Computer Science or related field
  • Experience working in payments
  • Experience working with fraud and/or fraud solutions
  • Good communication skills
  • Must be detail oriented and have the ability to document all tasks
  • Ability to meet multiple deadlines in a dynamic work environment
  • Experience interacting with customers and asking effective, forward thinking questions

Nice to have:

  • General understanding of technical deployments and fraud software
  • Ability to support customers in their local dialect

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
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