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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Software Development

Senior Customer Escalation Engineer – Next-Gen Networking

Puerto Rico, Aguadilla · Job Posted July 02, 2025
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Job Description

Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design.

Job Responsibility

  • Leads multiple project teams of other software systems engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, and integration
  • Manages and expands relationships with internal and outsourced development partners on software systems design and development
  • Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards
  • provides tangible feedback to improve product quality and mitigate failure risk
  • Provides domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs, and activities
  • Drives innovation and integration of new technologies into projects and activities in the software systems design organization
  • Provides guidance and mentoring to less- experienced staff members

Requirements

  • Bachelor's or Master's degree in Computer Science, Information Systems, or Electronics Engineering
  • Typically 6-10 years experience in networking
  • Excellent written and verbal communication skills
  • mastery in English and local language
  • Experience in network device management and deployment (routing, switching and firewall devices)
  • Knowledge of network troubleshooting (firewalls)
  • Extensive experience with multiple software systems design tools and languages (Python, routing debugging operating systems, scripting devices)

Nice to have

  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Security-First Mindset
  • Solutions Design
  • Testing & Automation
  • User Experience (UX)

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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