Senior Customer Escalation Engineer – Next-Gen Networking, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Puerto Rico, Aguadilla

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design.

Job Responsibility:

Leads multiple project teams of other software systems engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, and integration
Manages and expands relationships with internal and outsourced development partners on software systems design and development
Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards
provides tangible feedback to improve product quality and mitigate failure risk
Provides domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs, and activities
Drives innovation and integration of new technologies into projects and activities in the software systems design organization
Provides guidance and mentoring to less- experienced staff members

Requirements:

Bachelor's or Master's degree in Computer Science, Information Systems, or Electronics Engineering
Typically 6-10 years experience in networking
Excellent written and verbal communication skills
mastery in English and local language
Experience in network device management and deployment (routing, switching and firewall devices)
Knowledge of network troubleshooting (firewalls)
Extensive experience with multiple software systems design tools and languages (Python, routing debugging operating systems, scripting devices)

Nice to have:

Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
Solutions Design
Testing & Automation
User Experience (UX)

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
July 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Senior Customer Escalation Engineer – Next-Gen Networking