Senior Customer Engineer Job at Salt

Senior Customer Success Engineer

As a Senior Customer Success Engineer, you will be the first point of contact fo...

Location

India , Mumbai

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

Engineering degree (Computer Science preferred)
2+ years of programming experience (API/ Web/ Mobile)
Strong basics and concepts of any programming language
Excellent communication skills & strong customer focus
Proven analytical / problem-solving ability
Ready to work in shifts as per the requirements of the company

Job Responsibility

Provide efficient and accurate technical assistance to ensure customer satisfaction
Provide escalated technical and triage support for other teams
Actively contribute to our online support documentation
Work closely with Engineering, Product, and Customer Success teams
Help define and execute support team processes
Leverage product expertise and technical knowledge to delight customers
Responsible for responding to customer emails and driving excellent customer experience

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high-growth mobile technology space
Innovate at scale, with learning opportunities

Fulltime

Senior Customer Care Engineer

This position is ideal for someone with a strong background in PACS/Healthcare I...

Location

United States

Salary:

Not provided

PaxeraHealth

Expiration Date

Until further notice

Requirements

5+ years supporting or implementing PACS or similar Healthcare IT software
Bachelor’s degree in Computer Science or related field (or equivalent experience)
Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE
Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)
Technical knowledge in: Networking: TCP/IP, VPNs, NAT, VLAN
Databases: SQL Server, queries, management
Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML
Tools: Wireshark, IIS, Apache, OpenSSL
Strong communication and interpersonal skills with a customer-first mindset
Ability to explain technical concepts to non-technical users clearly and patiently

Job Responsibility

Serve as the highest level of technical support for PaxeraHealth clients
Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems
Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments
Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions
Document project activity, contribute to knowledge-based content, and perform root cause analysis
Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests
Provide expert input and support in conferences, demos, or onsite engagements when needed

What we offer

Company Health, Vision and Dental insurance
Life Insurance
Paid Holidays
Paid Vacation
Paid sick time
Paid personal days

Fulltime

Senior Software Engineer, Customer Acquisition Team

As a Senior Full-Stack Engineer on our CAT team, you will build industry-first p...

Location

United States

Salary:

190000.00 - 220000.00 USD / Year

Human Interest

Expiration Date

Until further notice

Requirements

6+ years of experience building and maintaining software in production
Desire to work with the following technologies: Node, TypeScript, React, AWS and PostgreSQL
Top notch communication skills. You can communicate well with engineers and non-engineers alike
Strong desire to learn, think creatively, and share knowledge with others
Enjoy mentoring other engineers and deeply review their code
Proactive and empathetic mindset - you love to roll up your sleeves to fix problems for our customers
Past experience working in startups and/or fintech

Job Responsibility

Design, build, and maintain our user experiences for both external and internal customers
Work on business-critical, foundational services which serve as the data funnel of our entire platform
Improve complex processes and systems to make them more robust and require less human intervention
Collaborate with other engineers and stakeholders to share knowledge and build expertise
Develop ownership over domains in our system and make informed engineering tradeoffs
Advocate for and delight internal and external users
Write clean, high-quality code and tests to keep our system fast, reliable, and monitorable
Lead and participate in development life cycle activities like design, coding, testing and production release
Contribute to our evolving engineering standards, tooling, and processes

What we offer

A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Competitive time off and parental leave
Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
Lyra: Enhanced Mental Health Support for Employees and dependents
Carrot: Fertility healthcare and family forming benefits
Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
Monthly work-from-home stipend
quarterly lifestyle stipend
Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie

Fulltime

Senior Customer Escalation Engineer – Next-Gen Networking

Designs, develops, troubleshoots and debugs software programs for software enhan...

Location

Puerto Rico , Aguadilla

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or Electronics Engineering
Typically 6-10 years experience in networking
Excellent written and verbal communication skills
mastery in English and local language
Experience in network device management and deployment (routing, switching and firewall devices)
Knowledge of network troubleshooting (firewalls)
Extensive experience with multiple software systems design tools and languages (Python, routing debugging operating systems, scripting devices)

Job Responsibility

Leads multiple project teams of other software systems engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, and integration
Manages and expands relationships with internal and outsourced development partners on software systems design and development
Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards
provides tangible feedback to improve product quality and mitigate failure risk
Provides domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs, and activities
Drives innovation and integration of new technologies into projects and activities in the software systems design organization
Provides guidance and mentoring to less- experienced staff members

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Backend Engineer - Customer & Monetization

We are looking for a Senior backend Engineer to join the User Gowth team, compos...

Location

France , Paris

Salary:

Not provided

Deezer

Expiration Date

Until further notice

Requirements

3+ years of experience in building high-traffic applications using PHP
Strong understanding of Object-Oriented Programming, SOLID design principles, and architecture in a Backend environment
Knowledge of MySQL and how to optimize queries and database structures
Experience in working on large and complex code bases at scale
Strong problem-solving and performance optimization skills
Excellent communication in English, both written and spoken
Manage deployments and monitor metrics using Git, Kubernetes (K8s) and Jenkins
Conduct code reviews to ensure performance, security, and maintainability
A mindset focused on code performance & quality

Job Responsibility

Mentor team members to grow their technical skills
Drive architectural improvements and set coding standards
Lead technical discussions and advocate best practices
Define and implement cross-stack solutions along with your team’s members to solve customer’s problems and reach company’s objectives
Work closely with Marketing teams to understand their needs and the tools they use
Foster a collaborative and inclusive team environment
Share knowledge across teams and represent the group in internal communities

What we offer

A Deezer premium family account for free
Access to gym classes
Join over 70 Deezer Communities
Deezer parties several times a year and drinks every thursday
Allowance for sports, travelling and culture
Meal vouchers
Great offices always located in dynamic and attractive districts
Hybrid remote work policy

Fulltime

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...

Location

United States

Salary:

119500.00 - 275000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10+ years' experience
Deep understanding of enterprise networking
Modern enterprise network design, implementation and troubleshooting including DNS, DHCP, spanning tree, network access control technologies
WAN/Data Center Design including IGRP and EGRP Routing Protocols
802.11 wireless solutions including design, implementation and troubleshooting
Security solutions including IPSec, SSL/TLS, Public Key Infrastructure
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Excellent written and verbal communication skills

Job Responsibility

Working with Critical Account Program customers acting as senior technical resource
Working with premium services customers for onboarding and ongoing care
Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations team and customers to identify and troubleshoot bugs
Build strong customer relationships and become trusted advisor
Build strong relationships across wider internal organization
Approximately 25-50% travel

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...

Location

United States

Salary:

119500.00 - 275000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10+ years' experience
Deep understanding of enterprise networking including DNS, DHCP, spanning tree, network access control technologies, 802.1X, IGRP routing protocols, remote access technologies
WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
802.11 wireless solutions including design, implementation and troubleshooting
Security solutions including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Excellent written and verbal communication skills in English
Willingness to work as part of larger team

Job Responsibility

Working with Critical Account Program customers as senior technical resource
Working with premium services customers for onboarding and ongoing support
Identifying suboptimal designs and/or misconfigurations and consulting on correction plans
Working with engineering escalations team and customers to identify and troubleshoot bugs
Building strong customer relationships and becoming trusted advisor
Building strong relationships across internal organization
Collaborative teamwork and knowledge sharing
Travel up to 50%

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Senior Resident Engineer – Service Provider Customer

The Resident Engineer will be required to develop and maintain expertise on the ...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor degree in engineering with 8+ of experience with relevant network troubleshooting experience
Proven experience in designing and managing large service Provider networks
Strong influencing skills, design, consultation, and presentation experience directly related to operational experience
Understand Service provider core & edge network, Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab
Good Junos skills and understanding of product architectures
Good Service Provider background, large Enterprise/ISP network design & solution provider skills
The ability to work independently and to function in a team environment
Strong customer interface and presentation skills
Effective communication and teamwork skills as the role works with many organizations within HPE as well as with the customer
Effective written communications as the status of Design projects and network problems must be regularly communicated

Job Responsibility

Hold design and information-gathering workshops with the Customer to understand the Customer’s existing network design
Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors
Assist to customer/partner for troubleshooting the network’s design and architecture issues, analysing network and device configurations
Works internally with HPE SE and Engineering team to relay & drive functionality requirements specific to customer environment
Works closely with other resident engineers, customer and HPE Technical Assistance Centre to optimize network
Acts as a customer technical liaison for HPE Networks support and development teams
Testing product features and functionality to provide solution post implementation to meet design requirement
Providing deployment guidance to ensure that implementations are consistent with design specifications
Applying extensive industry experience to improve network performance and proactively analyse potential enhancements
Evaluating technical specifications for interoperability

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Customer Engineer

Salt

Location:
Saudi Arabia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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Senior Customer Engineer

Salt

Location:Saudi Arabia

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 28, 2025

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Senior Resident Engineer – Service Provider Customer

Location:
Saudi Arabia

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
December 28, 2025