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Senior Customer Engineer

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
United States , Reston

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

116900.00 - 203600.00 USD / Year
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Job Description:

Microsoft has an exciting opportunity for a Senior Customer Engineer in the Cloud+AI Silver Team. This team is responsible for customer deployments within the air gapped environments.  In this role, you will have the opportunity to work with engineers who enable a broad set of Azure services to be consumed by internal and external customers in highly secured and regulated industries. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Job Responsibility:

  • Drives strategic and complex business planning across multiple segments, audiences, and execution projects
  • Develops and executes plans on customer and partner opportunities across regions and segments
  • Drives alignment with relevant team leadership on planning projects and reviewing possible opportunities
  • Connects people and planning processes across regions and segments to ensure the customer and partner experience is integrated into business plans and decisions
  • Develops and aligns others to a point of view on what needs to change regarding customer and partner-related processes, systems, and products
  • Leads customer and partner-related initiatives and takes accountability for driving these forward
  • Drives measurable improvements to the customer experience
  • Influences and supports programs that impact customer satisfaction
  • Ensures the customer voice is included in planning and decision-making
  • Prepares customers for changes to products/services
  • Drives field awareness on proper escalation paths
  • Implements metrics to drive continuous improvements
  • Drives the overall return on investment
  • Develops change management strategy and plans
  • Ensures customer voice is included in change management strategy
  • Prepares internal and external stakeholders to drive customer messaging
  • Identifies new change management activities
  • Influences adoption of change management activities
  • Proactively monitors and reports change management and implementation risks
  • Navigates the Microsoft organization to influence peer groups, partner teams and leadership
  • Establishes and executes a standard approach to stakeholder engagement
  • Oversees the synthesis of research findings
  • Oversees, reviews, and creates documentation for a portfolio of research
  • Communicates complex research findings with key leaders
  • Designs research approaches across a variety of research questions
  • Manages priorities and relationships across multiple third party research agencies
  • Owns design of listening instruments and novel instrument design
  • Leads complex quantitative and qualitative analyses
  • Holds accountability for customer research instrument design
  • Leads analytics approach and self-serve instrumentation design
  • Ensures alignment to metric and analytical strategy
  • Manages one or more analytics and insights instruments
  • Advocates for and celebrates customer-centricity and a customer-obsessed culture
  • Amplifies and models customer obsession and advocacy
  • Works to instill a sense of ownership for customer loyalty
  • Incorporates the customer-obsessed mindset into all conversations
  • Deeply understands the customer business in their particular domain
  • Demonstrates a deep understanding of Microsoft products, services, and business models
  • Acts as a subject matter expert of the customer's business for internal stakeholders
  • Leads the aggregation and/or analysis of customer, partner, market, and/or employee insights
  • Leverages insights and analyses from other organizations
  • Generates insights supported by credible data points and evidence
  • Ensures insights are in alignment with standards for accuracy, quality, and relevance
  • Leverages storytelling techniques to create compelling stories
  • Develops, advocates for, and executes relevant improvement plans
  • Leads the development of problem statements and identification of customer problems
  • Creates measurable action plans with defined concrete outcomes
  • Drives consideration of potential security vulnerabilities and integrating solutions to secure customer experiences by default

Requirements:

  • Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 8+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management OR equivalent experience
  • Candidates must have an active TS/SCI and be willing and eligible to upgrade to TS/SCI (with polygraph)
  • This role will require candidates to maintain the TS/SCI (with polygraph) clearance
  • Ability to meet Microsoft, customer and/or government security screening requirements are required pre-offer and post-hire for this role
  • This position requires successful verification of the stated security clearance to meet federal government customer requirements
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
  • This position requires verification of U.S. citizenship due to citizenship-based legal restrictions

Nice to have:

  • Bachelor's Degree Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 10+ year(s) experience managing cross-functional and/or cross-team projects
  • 10+ year(s) experience leading and managing customer facing projects
  • Dependable communication skills, verbal and written, with experience communicating to multiple stakeholder groups such as engineering, customers, end-users, and executives
  • Ability to work in a dynamic, fast-paced environment with lots of context switching
  • Proven initiative and influence with demonstrated ability to solve challenging and complex problems requiring the effort and impact of a diverse cross team
  • Demonstrated ability to engage with customers and partners to understand their business needs and priorities

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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