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Senior Customer Communications Specialist

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Symbotic

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Location:
United States

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Category:
-

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Contract Type:
Not provided

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Salary:

87000.00 - 119900.00 USD / Year
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Job Description:

Exol is seeking an experienced, strategically minded, and creative Senior Customer Communications Specialist to drive our business narrative and significantly impact our commercial success. As a key member of the Commercial organization, you will collaborate with cross-functional teams and external resources to execute Creative Strategy, produce strategic messaging, and develop high-quality communication collateral. This work is primarily focused on Proposal Building and developing presentations for sales, serving as the central driver for our Sales Content Development. This role centers on bringing our value proposition to life through clear, consistent, and creative content, while enforcing Branding and Design standards. You will own the creation and editing of essential brand assets and content, support the execution of communication strategies, and work closely with product, sales, and senior leadership to articulate Exol’s value proposition and demonstrate the transformative impact of our AI-powered fulfillment solutions.

Job Responsibility:

  • Support the execution of comprehensive communications strategies aligned with business objectives, sales goals, and overall brand vision
  • Assist in conducting market research and competitive analysis to support the refinement of existing communications
  • Track key performance indicators (KPIs) for communication activities and assist in reporting on their effectiveness to leadership
  • Lead the creation and editing of high-quality communication collateral, including strategic documents required for Proposal Building and Sales Content Development
  • Craft and edit essential brand assets and content including video, infographics, and dynamic sales presentations
  • Ensure the sales repository is organized and accessible within workflow tools, coordinating with the Process Improvement team to facilitate efficient Sales Content Development
  • Collaborate with product and engineering teams to translate complex technical information into clear, benefit-driven content for a B2B audience
  • Act as a brand champion, ensuring consistency in messaging and visual identity across all materials
  • Support the coordination of production resources to capture images and videos that reinforce brand storytelling
  • Fulfill requests for branded materials and assist in sourcing, ordering, and managing inventory of branded merchandise
  • Foster strong relationships with sales, engineering, operations, and executive teams to ensure communications efforts are integrated and effective
  • Work closely with senior leadership to articulate Exol’s value proposition and demonstrate the transformative impact of our AI-powered fulfillment solutions

Requirements:

  • Bachelor’s degree in communications, Graphic Design, Marketing, or a related field is preferred
  • Minimum 5 years of experience in content communications, with a focus on creating B2B sales enablement and marketing collateral
  • Proven ability to craft creative, storytelling copy and choose effective visuals for a C-level executive audience
  • Strong understanding of complex sales cycles in a B2B environment
  • Strong project management skills: ability to multi-task and manage multiple projects simultaneously
  • Prior experience with a supply chain, material handling, or robotics company is preferred
  • Exceptional written and verbal communication skills, including interviewing, writing, and editing
  • ability to articulate complex technical concepts to diverse audiences
  • Advanced proficiency in Microsoft PowerPoint, Word, Excel, and SharePoint
  • Experience with communications platforms (e.g., HubSpot, Marketo, Pardot) and CRM systems (e.g., HubSpot, Salesforce) is strongly preferred
  • Experience with project management tools (e.g. Asana, Monday, Smartsheets)
  • Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and creating conceptual graphics/slides to concisely communicate key ideas and themes is preferred
  • Up to 10% of travel may be required
  • Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations
  • The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis
What we offer:
  • medical
  • dental
  • vision
  • disability
  • 401K
  • PTO

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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