Senior Customer Communication Change Consultant Job at Direct Line Group (London)

Senior Change & Training Consultant

The Senior Change and Training Consultant will lead change management activities...

Location

United Kingdom , London

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience in Organisational Change Management, ideally within large-scale transformation programmes
Strong stakeholder management and engagement skills, with the ability to influence at all levels
Experience in applying structured change methodologies and adapting them to different organisational contexts
Proven ability to assess change impacts, develop change strategies, and execute plans effectively
Working with AI tools for the OCM & Training workstreams
Strong communication and facilitation skills, with experience in developing and delivering change communications and training
Experience in leading or working within change networks to drive adoption and sustain change
Experience of leading Training as part of IT implementation programmes and experience of developing Training strategies, Training Curriculum and Training Needs Analysis
Experience of and strong knowledge of business processes to effectively analyse and advise on interdependencies, process and role impacts
Experience of explaining system processes in a business context

Job Responsibility

Lead end-to-end change activities for complex transformation programmes, including change strategy, develop change & training plan, conduct change impact assessment, develop change action plan, and execution of change activities against plan/SOW
Build relationships, facilitate workshops, and secure alignment & buy-in from senior stakeholders, delivery teams, and end users
Develop training strategy/plan, curriculum, and training needs analysis
track learning activities against the plan, deliver virtual, in-person, and blended training
Produce change communications that support adoption and sustained change
Define and track KPIs, manage risks/issues, report progress, and drive continuous improvement through feedback and post-implementation reviews
Leverage change and training tools (e.g., Enable Now, WalkMe) and AI tooling to improve learning effectiveness, user adoption, and delivery efficiency
Act as a key member of the project team, working closely with client stakeholders to assist the successful delivery of change initiatives
Apply the OCM methodology to manage and deliver change activities in line with programme objectives to deliver high-quality Business Change deliverables on time, in line with programme plans and statements of work (SOW)
Lead stakeholder engagement efforts to ensure alignment and commitment across the organisation

Customer Experience (CX) Transformation - Senior Consultant

At Capgemini Invent, we believe difference drives change. As inventive transform...

Location

United States , San Francisco

Salary:

112600.00 - 212700.00 USD / Year

frog

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in two or more of the following areas: Strategy consulting: designing growth strategies, go-to-market plays, and business transformation programs
Marketing, sales, or service strategy & activation: Experience either in agency or in-house defining marketing campaigns/strategies, customer segmentations, sales growth strategies, contact/service center expertise, or similar to help a brand reach and deliver their customer experience in the right channel, at the right time, and with the right message
Transformation & operating model strategy: Experience creating and/or leading pillars of Customer Experience / Marketing transformation strategy, defining digital or functional operating models, and considering the people/process/technology impacts of market changes on organizations
Innovation & design strategy: Experience applying customer insights, design methods, and experimentation to develop new products, services, and business models
Commercial/financial modeling: Proficiency in business case development and revenue modeling
Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients
Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills
fluent in English
Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude
Ability to travel up to 75% to client sites, when required

Job Responsibility

Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning
Conduct qualitative and quantitative customer research to uncover needs and validate opportunities
Synthesize research into clear, compelling insights and client presentations that drive executive decision-making
Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed-team models
Contribute to business development efforts through research, proposal development, and strategic recommendations
Build a network within the Capgemini Group and contribute to the education of other Business Units around practice offerings to support existing account expansion
Play a significant role in client proposals and RFI/RFP responses from initial brief to final sales presentations
Nurture and expand existing account relationships
Identify potential personal business relationships that can be leveraged by the practice to develop new business
Identify potential project extension and expansion opportunities while staffed on projects

What we offer

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Fulltime

Senior Customer Success Manager

With very limited direction, the Senior Customer Success Manager delivers post-s...

Location

United States , New York

Salary:

128000.00 - 161000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

Years of Experience in Related Field Domain expertise - 7+ years of experience in accounting/auditing and/or in accounting/auditing/financial industry software solutions
Prior experience as a Controller and/or Director or Finance
Education: Bachelor's degree in Accounting, Economics or Business Administration Master of Business Administration or equivalent
5+ years BlackLine experience required or equivalent
6 Years Customer facing experience (internal or external)
CPA, CIA or related professional accounting certification
Updated knowledge of current accounting practices and changes in the industry
Knowledge of Gainsight, Salesforce CRM, etc.
Ability to deal with changing priorities and high-pressure situations with poise diplomacy and tact
Highly process-oriented mindset, with a love of telling stories with data

Job Responsibility

Deliver on Customer Success program strategy specifically associated with BlackLine onboarded customer as it relates to assigned customers
Track, validate, and provide feedback to AM team to ensure the customer moves through the entire BlackLine journey after initial contract implementation
Deliver actionable advice, coaching and expertise regarding the features and usage of BlackLine's solutions to increase product adoption and to assist the Account Management team in license expansion
Expertly educate clients on existing and new product features and functionality, and how it can contribute to their business objectives
Perform Success Planning activities (Business Reviews, Success Reviews and Success Path creation) for onboarded clients to ensure BlackLine understands their corporate goals and objectives and the client understands their usage and the path forward to gain more efficiency with the solutions
Continually communicate BlackLine value to customer through the entire customer journey
Work as a team with sales executives and other departments on account planning focused on account expansion, reduction of license and product adoption whitespace, increased customer sentiment, and reduced churn risk
Perform effective, Success Reviews, Business Reviews, Success Reviews, customer advocacy activities, solution coaching and other adoption deliverables via webcasts, teleconferences and/or onsite visits
Address assigned client activities' impact on BlackLine and provide best practices. Includes, but not limited to organizational changes, global rollout, and ERP changes. Ensure ERP changes that result in risk of churn or attrition is document
Keep current on all BlackLine solutions, including detailed product functionality and its proper use

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

Fulltime

Sap Ps Senior Consultant - Inhouse

We are seeking an experienced SAP FI/CO Inhouse Consultant with a strong focus o...

Location

Austria , Vienna; Upper Austria

Salary:

Not provided

TalentHawk

Expiration Date

Until further notice

Requirements

Strong hands-on experience in SAP FI/CO configuration and support
Deep expertise in SAP Project System (PS) with strong integration knowledge to FI/CO
Proven experience in SAP S/4HANA implementation or transformation projects
Strong understanding of project-based accounting concepts (WBS, budgeting, settlement processes)
Experience in global template or international SAP environments
Ability to act as a functional lead and trusted advisor to business stakeholders
Strong analytical skills, ownership mindset, and delivery orientation
Experience in SAP change management, testing, and support processes
Fluent in German and English
Strong communication skills and experience in cross-functional collaboration

Job Responsibility

Act as functional expert for SAP FI/CO and SAP PS across business and IT stakeholders
Design and optimize project-related financial processes with strong SAP PS integration
Perform customizing in SAP FI/CO and SAP PS in SAP S/4HANA (and legacy systems if applicable)
Support and contribute to a global S/4HANA transformation and rollout program
Translate business requirements into scalable SAP solutions with focus on: Project accounting, WBS structures, Budgeting and forecasting, Settlement and cost tracking
Manage and specify change requests in close collaboration with business and IT teams
Provide 2nd-level support for FI/CO and PS processes
Ensure compliance with IT governance, standards, and system guidelines
Support testing, training, documentation, and knowledge transfer activities
Drive continuous improvement of finance and project system processes

What we offer

Key role in a global SAP S/4HANA transformation environment
High level of ownership and influence on process and system design
Modern and international working environment
Flexible working conditions
Strong learning and development opportunities
Competitive compensation package aligned with experience

Fulltime

Senior Consultant

Join a company that is pushing the boundaries of what is possible. We are renown...

Location

Australia , Melbourne

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience leading and facilitating client workshops to gather, validate, and prioritize business requirements, including identifying high-value AI, Copilot, and agent scenarios
Ability to translate business needs into functional designs aligned to Dynamics 365 CE best practices
Experience advising clients on process optimization using out-of-the-box Dynamics 365 CE capabilities, including Copilot, agent-assisted workflows, and AI-driven insights, minimizing unnecessary customization
Experience acting as a trusted functional advisor to client stakeholders, confidently handling scope, expectations, and value trade-offs related to AI adoption
Ability to support user adoption through strong functional storytelling, demos, and AI change enablement
Proven experience owning functional solution design across Dynamics 365 Sales, Customer Service, and Customer Insights
Ability to produce high-quality functional artefacts including process flows, user stories, acceptance criteria, and configuration documentation
Experience collaborating with solution architects and developers to ensure functional intent is correctly implemented
Ability to support data migration, integration design discussions, and testing strategy from a functional perspective
Experience leading or supporting user acceptance testing, including test scenario definition and defect triage

Job Responsibility

Lead and facilitate client workshops to gather, validate, and prioritize business requirements, including identifying high-value AI, Copilot, and agent scenarios
Translate business needs into functional designs aligned to Dynamics 365 CE best practices
Advise clients on process optimization using out-of-the-box Dynamics 365 CE capabilities, including Copilot, agent-assisted workflows, and AI-driven insights, minimizing unnecessary customization
Act as a trusted functional advisor to client stakeholders, confidently handling scope, expectations, and value trade-offs related to AI adoption
Support user adoption through strong functional storytelling, demos, and AI change enablement
Own functional solution design across Dynamics 365 Sales, Customer Service, and Customer Insights
Produce high-quality functional artefacts including process flows, user stories, acceptance criteria, and configuration documentation
Collaborate with solution architects and developers to ensure functional intent is correctly implemented
Support data migration, integration design discussions, and testing strategy from a functional perspective
Lead or support user acceptance testing, including test scenario definition and defect triage

Fulltime

Senior Consultant, Apps & AI

As a Senior Consultant you will be responsible for delivering high quality solut...

Location

Malaysia , Bukit Jalil

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

10+ years of technology-related experience in software/solution engineering, cloud computing, architecture and delivery leadership roles
Proven experience in leading delivery of complex, multi-disciplinary projects
Strong understanding of modern delivery methodologies (Agile, Scrum, DevOps, etc.)
Excellent communication, stakeholder management, problem-solving, and team leadership skills
In depth expertise in Full Stack Application Engineering (.NET, Java, Node.js, Python, microservices, distributed systems, relational and NoSQL databases)
In depth expertise in AI‑Enabled Application Development (Azure OpenAI, Azure AI Services, custom machine learning, agentic AI systems, RAG architectures)
In depth expertise in Cloud‑Native Architecture (Azure)
In depth expertise in DevOps, Platform & Developer Productivity (CI/CD, Infrastructure-as-Code, observability, DevSecOps, Azure DevOps, GitHub)
In depth expertise in Solutioning, Pre-Sales & Technical Leadership
Ability to pass AI-900, AI-102, DP-100 certifications in first 6 months

Job Responsibility

Provide strong client-facing consulting, demonstrating communication, stakeholder management, problem-solving, and team leadership, while acting as a trusted advisor across pre-sales and delivery
Assess business requirements and identify high-value AI-enabled application opportunities, translating them into scalable architectures, solution designs, and delivery roadmaps
Design and build scalable, secure full-stack applications using modern frameworks and backend technologies (.NET, Java, Node.js, Python) with microservices and distributed systems
Deliver AI-enabled applications using Azure OpenAI, Azure AI Services, and custom ML models, including agentic AI systems and optimized RAG architectures
Architect cloud-native solutions on Azure, ensuring scalability, resilience, security, identity integration, and alignment with enterprise best practices
Lead end-to-end delivery lifecycle (discovery → design → build → deploy → optimize), ensuring solutions are production-ready and aligned to business outcomes
Implement DevOps and platform engineering practices, including CI/CD pipelines, Infrastructure-as-Code, DevSecOps, and developer productivity improvements
Drive deployment and release management, including environment provisioning, automated deployments, and advanced rollout strategies (blue-green, canary, rolling) with post-deployment validation and optimization
Establish operational excellence, including monitoring, observability, reliability (SRE), incident management, and transition to support teams
Lead solutioning, pre-sales, and technical leadership, including architecture design, estimations, proposals, and ensuring measurable business value, scalability, and performance of AI and application solutions

Fulltime

Senior Customer Success Manager

Location

United States , New York

Salary:

128000.00 - 161000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

7+ years of experience in accounts receivable/credit management and/or in accounting/auditing/financial industry software solutions
Bachelor's degree in Accounting, Economics or Business Administration Master of Business Administration or equivalent
5+ years BlackLine Invoice-to-Cash experience required or equivalent
6 Years Customer facing experience (internal or external)
Updated knowledge of current accounting practices and changes in the industry
Knowledge of Gainsight, Salesforce CRM, etc.
Ability to deal with changing priorities and high-pressure situations with poise diplomacy and tact
Highly process-oriented mindset, with a love of telling stories with data
Strong interpersonal and consultative skills and proven results building relationships working as a Trusted Advisor to drive business value for customers
Excellent listening, diagnostic and empathy skills: you identify with the customer and want to help solve their problem

Job Responsibility

Deliver on Customer Success program strategy specifically associated with BlackLine onboarded customer as it relates to assigned customers
Track, validate, and provide feedback to AM team to ensure the customer moves through the entire BlackLine journey after initial contract implementation
Deliver actionable advice, coaching and expertise regarding the features and usage of BlackLine's solutions to increase product adoption and to assist the Account Management team in license expansion
Expertly educate clients on existing and new product features and functionality, and how it can contribute to their business objectives
Perform Success Planning activities (Business Reviews, Success Reviews and Success Path creation) for onboarded clients to ensure BlackLine understands their corporate goals and objectives and the client understands their usage and the path forward to gain more efficiency with the solutions
Continually communicate BlackLine value to customer through the entire customer journey
Work as a team with sales executives and other departments on account planning focused on account expansion, reduction of license and product adoption whitespace, increased customer sentiment, and reduced churn risk
Perform effective, Success Reviews, Business Reviews, Success Reviews, customer advocacy activities, solution coaching and other adoption deliverables via webcasts, teleconferences and/or onsite visits
Address assigned client activities' impact on BlackLine and provide best practices
Keep current on all BlackLine solutions, including detailed product functionality and its proper use

What we offer

short-term and long-term incentive programs
benefit and wellness plans

Fulltime

Sap Basis Senior Consultant

This is where we value your strategic mindset, technical expertise and passion f...

Location

Poland , Warsaw

Salary:

296000.00 PLN / Year

Baxter

Expiration Date

Until further notice

Requirements

15+ years’ experience in a leadership role with Basis administration
Multiple years of demonstrated leadership of complex global implementations
Wide Experience in S/4HANA, ECC, NetWeaver, BW4/HANA, BW, BPC, BTP, Cloud Connector, Fiori/Gateway (Embedded and Distributed), Solution Manager, Web Dispatcher, Business Objects Platform (Business Intelligence and Data Services), Lumira Platform, SLT
Experience in HANA, MS SQL Server and Oracle
Multiple years of demonstrated leadership of complex global implementations
10+ years of Project lead experience that includes at least 3 full S/4 HANA project life cycle in a lead role preferred
Ability to lead and facilitate multi-functional teams in support of critical initiatives within the business organization and IT
Excellent oral and written communication skills, with the ability to tailor communications to a wide variety of audiences and interpersonal requirements
Exceptional change management and listening skills, with the ability to develop strong working relationships with multiple team members
Solid focus on delivering customer value through continuous improvement and innovative thinking

Job Responsibility

Lead the strategic initiatives the optimize the SAP environments ensuring optimal system performance with zero downtime, instance strategy aligned to SAP leading practices and proactive systems monitoring for system continuity
Accountable to ensure availability, continuity, integrity, security, and recovery of all SAP components both individually and holistically, ensuring definition and implementation of associated processes
Responsible for lifecycle management of all SAP systems and tightly coupled technologies including establishing practices for application of service packs, version upgrades, preventative, and corrective maintenance through change management process by leading and influencing staff and partners
Leads a team with responsibilities and capabilities in SAP BASIS, providing guidance and expertise in all aspects of SAP administration
Drive operational excellence, provide level III incident and problem management, including resolution and root cause analysis of the most complex SAP Basis and database issues
Accountable to ensure adherence to best practices for monitoring, tuning, and troubleshooting of the SAP environment and SAP transport system
Responsible for continually assessing SAP landscape environmental requirements aligned with future application roadmaps, lead build (or decommissioning) of SAP instances
Maintain knowledge of SAP roadmap and emerging technologies impacting SAP Basis, make recommendations to improve efficiency, throughput, capabilities and/or capacity
Responsible for understanding and defining security roles and authorizations required by the BASIS team, ensures appropriate controls and usage of privileged access

What we offer

Paid Time Off
Employee Heath & Well-Being Benefits
Continuing Education/ Professional Development
Support for Parents
Employee Assistance Program
Fixed-term contract for 3 months and then for an indefinite period
Competitive salary, annual bonuses, recognition award program
Possibilities for development on a personal and professional level in one of the leading global MedTech companies
Package of benefits including Private medical care (Lux Med), Life Insurance, Multisport card
Bax4U - cafeteria/lunch cards (300 PLN)

Fulltime

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Senior Customer Communication Change Consultant

Job Description

Job Responsibility

Requirements

What we offer

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