Senior Customer Care Executive Jobs

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Senior Account Executive

We are looking to employ a dedicated and experienced Senior Account Executive to...

Location

United States , Libertyville

Salary:

Not provided

Belle Aire Creations

Expiration Date

Until further notice

Requirements

Bachelor’s degree BS preferred
A minimum of 5 years of executive sales management experience in F&F Industry or related field required such as personal care, home care, beauty or consumer goods industry
Demonstrated sales expertise marked by a consistent history of surpassing sales objectives and fostering organizational expansion
Proficiency in effective communication, negotiation, and presentation
Comprehensive understanding of fragrance products, their constituents, and prevailing industry dynamics
Capacity to establish and sustain robust connections with clients and internal collaborators
Innate self-motivation, a resolute commitment to objectives, and adeptness in independent work
Knowledge of the fragrance industry
Proven success in key account management
Experience in new business and territory development

Job Responsibility

Manage current accounts and cultivate and grow new relationships and accounts
Assist the creative department in executing campaigns in accordance with clients’ needs
Coordinate internal teams to meet project milestones and deadlines
Coordinate internal teams to develop customized solutions to support clients’ needs
Communicate with clients and gather information about project’s scope, budget and timeline
Identify and prospect new clients, retailers, and distributors to expand the customer base
Present sales presentations, product demonstrations, and engage in negotiations to secure new business opportunities
Maintain a high-level knowledge of fragrance products, including their ingredients, applications and regulatory requirements in your clients’ countries
Resolve sales or delivery issues
Prepare and submit comprehensive customer visit reports for on-site visits or major meetings

What we offer

Competitive market-based salary
commensurate with experience
Incentive-based commissions program

Fulltime

Senior Workforce Manager

We are looking for a strategic Senior Workforce Manager - WFM for our Customer O...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

8+ years of experience with workforce management and customer care operations projects such as improvement of efficiency, quality, costs etc. including experience with outsourced service providers. Ideally from a global BPO environment
Strong understanding of WFM principles and the functionalities of the common WFM tools in the market like IEX, Calabrio, Verint, Amazon connect, Zendesk, Avaya, data suites like Looker, Tableau, etc.
Demonstrated knowledge of customer experience tools and systems including best practices
Strong business acumen with an ability to understand the direction and goals of the business
Strong analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
Strong understanding of forecasting, planning, scheduling and real-time management methodologies
Ability to work independently, anticipate problems and suggest solutions
Ability to communicate effectively, influence and drive change while building rapport and credibility quickly with all levels in the organisation
Fluent written and verbal communication in English

Job Responsibility

Optimize and manage our workforce management framework, including implementation of both short- and long-term forecasting, capacity planning and budget for the global footprint of Customer Care. You will take full ownership of the network on Workforce Management across all the outsources partners
Optimize Planning to execute short- and long term projects, to ensure we are in line with the company growth, Gross Margin, Cost per Booking and Cost to Serve metrics. You will take ownership of all WFM areas
Identify the best billing and operating model for our various lines of businesses to optimise performance and reduce wastage, and to optimize for the seasonality factors and reduce operational effort of the in-house WFM team
Perform quantitative analysis of key process indicators (Demand Drivers, Contact Ratio, CSAT and other metrics) and build business cases to improve Customer Journey and lead comprehensive execution plans for supporting customer experience improvement initiatives. To succeed, you will work with a variety of internal stakeholders, including Marketing & Product
Partner with cross-functional teams to solve problems, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally
To succeed, you will work closely with our Strategic Finance, Customer Care Operations, Product and external providers to make sure we provide a 7-star experience at optimal cost while accommodating our growth

Fulltime

Fraud Analyst

Step into the role of Fraud Analyst at Barclays, where you'll provide first-clas...

Location

India , Noida

Salary:

Not provided

barclays

Expiration Date

Until further notice

Requirements

Delivering exceptional customer service through multiple channels such as chat, email, and phone while resolving complex queries
Collaborating with internal teams to align and improve customer care processes and provide feedback for enhancements
Investigating and resolving customer inquiries related to bank products and services, including transactions and account issues
Preparing and presenting reports on customer performance and insights to senior stakeholders
Identifying industry trends and implement best practices to enhance efficiency and overall customer experience
Strong understanding of backend operations with the ability to manage and streamline internal processes
Experience in fraud operations, including identifying suspicious patterns and preventing fraudulent activities
Proficiency in scan detection techniques to quickly flag and investigate anomalies
Knowledge of chargeback processing, ensuring accurate assessment, documentation, and resolution of disputes
risk and controls

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard

What we offer

modern workspaces, collaborative areas, and state-of-the-art meeting rooms
wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations
flexible working arrangements
hybrid working

Fulltime

New

Executive Director

The North Carolina Executive Director (ED) is the business leads in their market...

Location

United States

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

Resident of the state of North Carolina
10+ years of related experience working as a client-facing project lead in the healthcare industry (i.e., health plan, hospital, pharmaceutical manufacturer, government, pharmacy chain, management consulting) with a proven track record of creating, maintaining, and enhancing customer relationships and communicating effectively with senior management
7+ years of management experience
3+ years of Value Based Care experience

Job Responsibility

Works with Senior Leadership to set the strategic direction for the North Carolina market
Responsible for business development and relationship management at the market level
Provides support and direction to Market Manager(s), Practice Transformation Specialist(s) in North Carolina
Assumes Financial Accountability for their market with a heavier focus on operational excellence
Set and achieve annual savings and quality targets for contracts and practices
Collaborate with Central Growth and local field team to identify and establish partnerships with new physician practices
establish connections with key regional and local partner organizations
Manage ACO Profit & Loss and Actively interface between ACO operations teams and Aledade Centralized Support teams to maximize financial returns
Lead local and/or multi-state ACO Boards
Liaison between ACO Board and Aledade Centralized Support teams

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Executive Director

About LakeHouse Senior Living: LakeHouse Senior Living, proudly part of the Disc...

Location

United States , Three Rivers

Salary:

80000.00 - 85000.00 USD / Year

Dewolfe Place

Expiration Date

Until further notice

Requirements

Bachelor’s degree, preferably in Business Administration, Hospitality, Hospital Administration, or Health related field
Minimum of three years of managerial experience preferably in the senior living, health care or hospitality industries
Previous management experience including hiring, coaching, performance management, daily operations supervision and discipline
Previous sales experience preferred
Demonstration of success in managing operating expenses
Administrator License/certification
Provides leadership by exhibiting confidence in self and others
inspires and motivates others to perform well

Job Responsibility

Responsible for the operation and management of the community in accordance with the standards and guidelines of the Owners/Board of Directors, Discovery Management Group, and federal/state/local laws and regulations
Communicates and models a clear, customer focused vision, based upon a resident centered model of care
Demonstrates the ability to identify and build relationships within the local area that drives businesses into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieves appropriate market position
Ensures the community has an effective external business development strategy in place, with clear accountabilities assigned, is able to articulate results and adjust plan accordingly to maximize referral leads and move-ins
Develops a thorough working knowledge of state regulations, policies and procedures dictated for residents
ensures compliance
Ensures all resident administrative files are well maintained, current and in compliance with state regulations
Meets the financial targets with the goal to maximize capital partners’ return
Functional knowledge of all operating programs including memory care, clinical, dining and social programs
Prepares, adheres to the community budget

What we offer

medical, dental, vision, life and disability insurances, paid time off, paid holidays, 401(k) plan with company match, Employee Assistance Program, accident insurance policies

Fulltime

Executive Director

Location

United States , Kalamazoo

Salary:

80000.00 - 85000.00 USD / Year

Dewolfe Place

Expiration Date

Until further notice

Requirements

Bachelor’s degree, preferably in Business Administration, Hospitality, Hospital Administration, or Health related field
Minimum of three years of managerial experience preferably in the senior living, health care or hospitality industries
Previous management experience including hiring, coaching, performance management, daily operations supervision and discipline
Administrator License/certification

Job Responsibility

Responsible for the operation and management of the community in accordance with the standards and guidelines of the Owners/Board of Directors, Discovery Management Group, and federal/state/local laws and regulations
Communicates and models a clear, customer focused vision, based upon a resident centered model of care
Demonstrates the ability to identify and build relationships within the local area that drives businesses into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieves appropriate market position
Ensures the community has an effective external business development strategy in place, with clear accountabilities assigned, is able to articulate results and adjust plan accordingly to maximize referral leads and move-ins
Develops a thorough working knowledge of state regulations, policies and procedures dictated for residents
ensures compliance
Ensures all resident administrative files are well maintained, current and in compliance with state regulations
Meets the financial targets with the goal to maximize capital partners’ return
Functional knowledge of all operating programs including memory care, clinical, dining and social programs
Prepares, adheres to the community budget

What we offer

medical
dental
vision
life and disability insurances
paid time off
paid holidays
401(k) plan with company match
Employee Assistance Program
accident insurance policies

Fulltime

New

Executive Director

The Texas Executive Director (ED) is the business lead in their market. They act...

Location

United States

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

Resident of the state of Texas
10+ years of related experience working as a client-facing project lead in the healthcare industry (i.e., health plan, hospital, pharmaceutical manufacturer, government, pharmacy chain, management consulting) with a proven track record of creating, maintaining, and enhancing customer relationships and communicating effectively with senior management
7+ years of management experience
3+ years of Value Based Care experience

Job Responsibility

Works with Senior Leadership to set the strategic direction for the Texas market
Responsible for business development and relationship management at the market level
Provides support and direction to Market Manager(s), Practice Transformation Specialist(s) in Texas
Assumes Financial Accountability for their market with a heavier focus on operational excellence
ACO Strategy- Set and achieve annual savings and quality targets for contracts and practices, in alignment with current year Revenue Performance Priorities and in conjunction with the VPs and Directors of Provider Networks teams as applicable
Regional Growth & Development- Collaborate with Central Growth and local field team to identify and establish partnerships with new physician practices
establish connections with key regional and local partner organizations (e.g., health systems, specialists, ancillary groups, post-acute providers, etc.) to achieve targets
ED ACO Leadership and Operations- Manage ACO Profit & Loss and Actively interface between ACO operations teams and Aledade Centralized Support teams to maximize financial returns
Lead local and/or multi-state ACO Boards
Liaison between ACO Board and Aledade Centralized Support teams

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Senior Customer Care Executive

Randstad

Location:
India, Gurugram

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 21, 2025

Expiration:
December 23, 2025

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